Woburn Toyota

I was a reoccurring customer of Woburn Foreign Motors until now. I purchased two cars and my family have also purchased multiple vehicles from this dealership. The sales dept. seem to help me out as qui until now. I purchased two cars and my family have also purchased multiple vehicles from this dealership. The sales dept. seem to help me out as quick and efficient as possible; however the service dept is a complete nightmare. My current car which is a 2007 Scion TC was purchased with an upgraded alarm system and remote starter that Woburn had as an added purchase. The additional purchase was a complete waste of money. My car was parked in front of my house and struck by a drunk driver so severe that the drunk driver's vehicle ended up on its side dragging across the road into a neighbors car; the alarm system never went off. One of the benefits which led to my purchase of the alarm system (899$ value) was the shock sensor feature that was advertised. The owner's manual states "Whenever the system is armed, any strong impact to the vehicle will cause the shock sensor to trigger the alarm; any lesser impact will cause the predetect stage of the shock sensor to emit a few short series of warning tones from the siren/horn." The alarm system NEVER WENT OFF!! The next incident occurred when my car had been broken into outside my house. The point of entry was the driver's side window and my Ipod that was hooked up to my Ipod stereo, another feature I added to my vehicle, was stolen along with my radar detector. I was scheduled for an oil change approximately three weeks after the incident in which I was planning on bringing my car to the service dept to look at my alarm. No later than two weeks after the first incident a second incident occurred. Point of entry driver side window. I was completely furious even though nothing was stolen. The inconvenience to deal with insurance, etc. throughout my busy work day to get my window fixed is a hassle. I called Woburn service who instructed me to bring in the vehicle. I brought my car to Woburn service and immediately after the oil change my car was driven into the service bay area. I was told by the service dept " The shock sensor was adjusted so the sensitivity now will go off with impact to glass break-ins free of charge". Finally I thought my alarm was fixed. Again my vehicle was broken into right outside the front of my house and upon leaving for work to my surprise my driver's side window was broken into AGAIN WITH NO SOUND FROM THE ALARM SYSTEM!!! I contacted the service dept and immediately asked to speak to a service manager. Rich Alessi, Scion Service Manager, was completely unprofessional and tried to tell me that there was no evidence of my car being looked at the day I had an oil change. He told me that Scions do not have an alarm system that would trigger glass break ins. He did not want to listen to a word I was saying and he was completely arrogant. I was furious and cut him short seeing as I was getting no where with him since he was saying there was no evidence in the computer system I had the car looked at and because he wasn't there for the conversation there wasn't much he could do." I hung up. No later than 10 minutes went by I had a voicemail from Rich stating "I have more information on your alarm system please call me back. After playing phone tag for a few days I instructed Rich to leave a detailed message on the information he needed to inform me about. I had a voicemail from Rich stating "my scion alarm has a light shock sensor in the front; if someone was to lightly crack the glass not hard enough to make the alarm go off then I would not hear anything. If they had any special tool that they use or tap it ever so slightly and crack it then that could have causes as to why you don't hear anything." The glass break in was not a light tap considering pieces of glass ended up on the passenger side of the vehicle. I took this incident to the next step hoping I would get somewhere and contacted Diana D'Avanzo, Service and Parts Dir & CRM, because I was sick of constantly being unable to get Rich on the phone. I brought my car down to Woburn to meet with Diana and she was completely unapologetic. She was asking what would you like us to do, and I asked what do you offer for a customer who is a reoccurring customer and completely unhappy with Woburn Foreign Motors. She state "well it sounds like you want your shock sensor adjusted to have it at high sensitivity". OBVIOUSLY, but the fact that I had my vehicle supposedly adjusted on the second break in was something I thought was taken care of in the first place. I wanted to be out in the service bay when they looked at my vehicle to assess the problem. When the alarm tech took a look at my car the only part that went off in the service dept was the shock senor above the driver door. The tech went around the vehicle and no other alarm went off. I questioned Rich to point out where the light shock sensor was in the front of my vehicle that he stated I had in the voicemail he left me. I asked him to do More

This dealer was recommended to us by our daughters boy friend. He had recently purchased a Toyota truck from Robert Fahey. His experience and ours was great. There was no pressure at all during the sales friend. He had recently purchased a Toyota truck from Robert Fahey. His experience and ours was great. There was no pressure at all during the sales to puchase a vehicle. Everything was presented in a professional manner.It was the first time we have purchased a vehicle without the usual 2 to 3 hour sales pitch and back and forth negoiations.I would recommend anyone go to Woburn Toyota and see Robert Fahey about a new or used vehicle. More

I did my homework and knew the exact 4Runner I wanted and was shopping for availability and price. In particular, I wanted to purchase my car over the internet. Once I was contacted by Robert Fahey I knew was shopping for availability and price. In particular, I wanted to purchase my car over the internet. Once I was contacted by Robert Fahey I knew I was dealing with someone who "get's it". He was very knowledgeable about the 4Runner and recognized me as an informed consumer. Robert was able to locate the exact car I wanted at a competitive price. I said OK and he had it at Woburn Toyota the next day. I went to the dealership to meet Robert and test drive the car. Robert was very professional and a pleasure to do business with. Although it took me an extra day to arrange my financing, Robert went the extra mile and sent me an email with a picture of the car all prepped and looking awesome. I purchased the car the day after Christmas and was once again impressed with Robert. He spent quality time with me and my wife going over all the details of the car and gave us some excellent advice. I shopped at several dealerships and found Robert to be exceptional. More

When I started looking at new cars I was interested in the Rav4 and I went to the Toyota dealer in my town, Tewksbury, and had an awful experience which almost set me off of Toyota completely. I drive pa the Rav4 and I went to the Toyota dealer in my town, Tewksbury, and had an awful experience which almost set me off of Toyota completely. I drive past Woburn Toyota fairly regularly and thought I would try it out there so I emailed in asking for a quote. Joe Witt got back to me very quickly and gave me a really appealing quote on the car. When I went in to look at the 2009 Rav4 he showed me everything the car offers, told me all about the safety features and everything else that it had to offer. I decided on the car that day because Joe was so helpful an nice. The day I went to pick up my car Joe wasn't in but Mike Mottolo was awesome. He showed me where everything was, like the windshield wipes and all that good stuff and how to use the radio and wouldn't let me off the lot until I understood everything. It was just an amazing experience overall. It made buying the car fun! More

I went to this dealership to look at used and new trucks. The first salesman I spoke with could barely speak english and I had a very hard time trying to understand him. Not an enjoyable process when trying The first salesman I spoke with could barely speak english and I had a very hard time trying to understand him. Not an enjoyable process when trying to go over many minute details about a car. I went and test drove a truck and when I returned the salesman was busy with other people. The next man that offered to help had no interest in dealing with me b/c it was not going to be his sale. Not an orderly process. I test drove another car (alone again) and when I returned with many questions neither salesman was to be found. So i turned around and left and headed to Ira toyota where I purchased a new truck that same day. Guess what gender I am? More

I recently purchased my third vehicle from this dealership. The sales staff is lowed keyed, and the prices are competitive. The main reason why I go back is the service staff. I have been treate dealership. The sales staff is lowed keyed, and the prices are competitive. The main reason why I go back is the service staff. I have been treated very well. Work is done on time, and they make recommendations for service without pressure. They try save you money via coupons or any other means. The few problems I've had with my vehicles have been resolved quickly and without hany hassle. Price is important, but being treated with care and respect is more valuable. I have and I will continue to recommend this dealership to my friends and family. More

I bought a new Toyota Corolla 2008 in 2007. I shoped around and Moo gave me a really good deal. The financing was a little bit high but I got a better one from outside. He was very helpful and got me th around and Moo gave me a really good deal. The financing was a little bit high but I got a better one from outside. He was very helpful and got me the car as promised and also introduced me to Mike in service who was also very helpful. More

My wife and I have each puchased a Toyota vehicle from Woburn Toyota. We are very happy with the service and support from everyone at the dealership, but especially from Robert Fahey, our sales person. Ro Woburn Toyota. We are very happy with the service and support from everyone at the dealership, but especially from Robert Fahey, our sales person. Robert is a no-nonsense guy, who will give the buyer the best deal available on any Toyota make and model. Robert's self-less service goes a long way in making the buyer feel at ease with the entire buying experience. I would not hesitate in recommending Woburn Toyota to anyone looking for a good deal on a great car with exemplary customer service. More

We bought a Toyota Avalon and are very happy with the whole experience. No undue sales pressure and unneccessary haggling over silly added things like floor mats etc.Robert was very easy to work with an whole experience. No undue sales pressure and unneccessary haggling over silly added things like floor mats etc.Robert was very easy to work with and very professional. He went thru the whole car and explained all the feautures.He handed the keys and let us take it for a test drive without any hassles.We would definitely recommend this dealership as they are willing to work with you and provide good service. More

I would strongly recommend, to anyone considering purchasing a Toyota or having service done on a Toyota they currently own, to avail themselves to the highly competent and courteous Staff/Team Membe purchasing a Toyota or having service done on a Toyota they currently own, to avail themselves to the highly competent and courteous Staff/Team Members at this well managed dealership located just off of Rt. 128/95 and Washington Street in Woburn. I have purchased two Tundra pick up trucks from them over the past 6 years and have been completely satisfied with the treatment I received from all of their sales staff. More importantly, I have had all my service done by the Service Staff of Woburn Toyota over the past 6 years and I have always been extremely satisfied with all of the service experiences I have had with the Team Members. On November 11, 2008, I had the 60K scheduled service done on my 2004 Tundra along with front brakes and a complete detailing. The truck looks cleaner than I have ever had it and runs super. The service members I had the pleasure of doing business with for this work were: John Pope & Bill Rich I would also like to extend kudos to both of the gentlemen who drove me home on the morning of 11-10-08 and back to the dealership on the morning of 11-11-08. They each contributed greatly to the pleasure of doing business with Woburn Toyota. Although I do not remember both of their names, Bob was the driver who went above and beyond his responsibility of getting me to Woburn Toyota to pick up my vehicle by turning back so I could retrieve some papers I had left behind in my rush to get to the dealership. All around, a job well done, resulting in one more very satisfied customer. Thanks to the entire service, sales and management staff at Woburn Toyota George Kilbride Stoneham, MA More