Woburn Toyota

This was the best car buying experience I've ever had ! Robert Fahey, my salesperson, was direct, helpful, honest, reliable, and was the easiest to communicate with by internet. He gave me the best price Robert Fahey, my salesperson, was direct, helpful, honest, reliable, and was the easiest to communicate with by internet. He gave me the best price straight away. I did check price with other dealers, and his first price was the best of all the offers. I will try to get my service there, rather than the closer dealership, because I hope they stay in business to use again. More

The best new car purchase experience we have had. Robert Fahey was a pleasure to deal with. We received fair and reasonable quotes on multiple vehicles without the hassle of back and forth negotiation. We w Fahey was a pleasure to deal with. We received fair and reasonable quotes on multiple vehicles without the hassle of back and forth negotiation. We were given the opportunity to test drive multiple vehicles before deciding on the one we wanted. Very good communication regarding current incentives, etc. for the vehicles we were considering. We were never pressured to buy anything other than what we selected. The finance department was a pleasure to deal with also. We were never pressured to buy add-ons, etc. We had previously bought a car from this dealership and the experience was good. This one was excellent. I wouldn't hesitate to send anyone to Bob and have already recommended to some. More

After going to two other dealers I finally found a salesman who deals straight. I would send anyone to Robert. It was the easiest car buying experience I have had in years. No pressure no Bull. The c salesman who deals straight. I would send anyone to Robert. It was the easiest car buying experience I have had in years. No pressure no Bull. The car was ready when he said it would be. He did not try and sell me those extra items dealers push. He was also up front on what the dealer fee is for all services. More

Robert was an excellent sales person. We discussed what we were looking for and the price range we wanted to be in. Robert was honest and open about what he could or could not do for us and we were open ab we were looking for and the price range we wanted to be in. Robert was honest and open about what he could or could not do for us and we were open about our options. In the end with other dealerships being equal in price we chose Woburn due to our interaction with Robert Fahey. More

I know some people have had less than satisfactory experiences at WFM, but I would wholeheartedly recommend Robert Fahey. He contacted me within seconds of my online inquiry, and in his email included experiences at WFM, but I would wholeheartedly recommend Robert Fahey. He contacted me within seconds of my online inquiry, and in his email included lots of useful information (car-buying FAQs, a glossary for those cryptic options, his upcoming schedule). I was not actually sure what car I wanted, but Robert stayed in touch and provided quotes and helpful info whenever he could. A lot of our dialogue was via email. When I visited WFM Robert was low-key, smart, helpful, friendly, and straightforward--no annoying pushy sales tactics or gimmicks. The quality that makes Robert such a successful car salesman is that he doesn't act like one! I did lots of online research and tracked the newspaper ads, so I know the price I paid was fairly competitive. I suppose it's possible I could have saved a few bucks elsewhere, but I wanted a hassle-free, haggle-free experience, and this was it. Plus, after I had bought the car, Robert patiently sat in it with me to explain all the controls, features, and screens, many of which were completely different from those in my old car. I hope I don't have to car shop for another 12 years, but if I do, I'll see if Robert is still at WFM. More

Overpromise on the phone and Internet to bring you in to the location. There prices are over $8K more than all the other Toyota dealers in the area. They waste peoples time with old pathetic used car salesm the location. There prices are over $8K more than all the other Toyota dealers in the area. They waste peoples time with old pathetic used car salesman techniques. DONT WASTE YOUR TIME!!!!! More

i purchaseed a tacoma truck from Robert on 2/6/09 and i must say it was a nice experiance. Robert was very low keyed no pressure and he worked for the customer to help find the vehicle that i was looking f must say it was a nice experiance. Robert was very low keyed no pressure and he worked for the customer to help find the vehicle that i was looking for a very fair price. would i go back very much so as long as i were to deal with Robert Fahey a very good and honest man. the only complaint i have at this time dealt with the service dept. on getting my state insp. sticker. i requested a time frame to bring my truck in for this service and they never got back to me so i took the truck to a local garage near where i work to get that done. More

I requested online quotes from three dealerships. Within 5 minutes I received information from Woburn Foreign Motors. After exchanging a couple emails, I knew I would be doing business with this dealership 5 minutes I received information from Woburn Foreign Motors. After exchanging a couple emails, I knew I would be doing business with this dealership. The next day my wife and I went to the dealership for a test drive and we immediately new we had found the SUV we wanted (Highlander). What a great experience; no pressure and the car salesman was very "laid back" and honest with us. We were able to negotiate a deal and we made the purchase all within a 2 hour period! More

I was a reoccurring customer of Woburn Foreign Motors until now. I purchased two cars and my family have also purchased multiple vehicles from this dealership. The sales dept. seem to help me out as qui until now. I purchased two cars and my family have also purchased multiple vehicles from this dealership. The sales dept. seem to help me out as quick and efficient as possible; however the service dept is a complete nightmare. My current car which is a 2007 Scion TC was purchased with an upgraded alarm system and remote starter that Woburn had as an added purchase. The additional purchase was a complete waste of money. My car was parked in front of my house and struck by a drunk driver so severe that the drunk driver's vehicle ended up on its side dragging across the road into a neighbors car; the alarm system never went off. One of the benefits which led to my purchase of the alarm system (899$ value) was the shock sensor feature that was advertised. The owner's manual states "Whenever the system is armed, any strong impact to the vehicle will cause the shock sensor to trigger the alarm; any lesser impact will cause the predetect stage of the shock sensor to emit a few short series of warning tones from the siren/horn." The alarm system NEVER WENT OFF!! The next incident occurred when my car had been broken into outside my house. The point of entry was the driver's side window and my Ipod that was hooked up to my Ipod stereo, another feature I added to my vehicle, was stolen along with my radar detector. I was scheduled for an oil change approximately three weeks after the incident in which I was planning on bringing my car to the service dept to look at my alarm. No later than two weeks after the first incident a second incident occurred. Point of entry driver side window. I was completely furious even though nothing was stolen. The inconvenience to deal with insurance, etc. throughout my busy work day to get my window fixed is a hassle. I called Woburn service who instructed me to bring in the vehicle. I brought my car to Woburn service and immediately after the oil change my car was driven into the service bay area. I was told by the service dept " The shock sensor was adjusted so the sensitivity now will go off with impact to glass break-ins free of charge". Finally I thought my alarm was fixed. Again my vehicle was broken into right outside the front of my house and upon leaving for work to my surprise my driver's side window was broken into AGAIN WITH NO SOUND FROM THE ALARM SYSTEM!!! I contacted the service dept and immediately asked to speak to a service manager. Rich Alessi, Scion Service Manager, was completely unprofessional and tried to tell me that there was no evidence of my car being looked at the day I had an oil change. He told me that Scions do not have an alarm system that would trigger glass break ins. He did not want to listen to a word I was saying and he was completely arrogant. I was furious and cut him short seeing as I was getting no where with him since he was saying there was no evidence in the computer system I had the car looked at and because he wasn't there for the conversation there wasn't much he could do." I hung up. No later than 10 minutes went by I had a voicemail from Rich stating "I have more information on your alarm system please call me back. After playing phone tag for a few days I instructed Rich to leave a detailed message on the information he needed to inform me about. I had a voicemail from Rich stating "my scion alarm has a light shock sensor in the front; if someone was to lightly crack the glass not hard enough to make the alarm go off then I would not hear anything. If they had any special tool that they use or tap it ever so slightly and crack it then that could have causes as to why you don't hear anything." The glass break in was not a light tap considering pieces of glass ended up on the passenger side of the vehicle. I took this incident to the next step hoping I would get somewhere and contacted Diana D'Avanzo, Service and Parts Dir & CRM, because I was sick of constantly being unable to get Rich on the phone. I brought my car down to Woburn to meet with Diana and she was completely unapologetic. She was asking what would you like us to do, and I asked what do you offer for a customer who is a reoccurring customer and completely unhappy with Woburn Foreign Motors. She state "well it sounds like you want your shock sensor adjusted to have it at high sensitivity". OBVIOUSLY, but the fact that I had my vehicle supposedly adjusted on the second break in was something I thought was taken care of in the first place. I wanted to be out in the service bay when they looked at my vehicle to assess the problem. When the alarm tech took a look at my car the only part that went off in the service dept was the shock senor above the driver door. The tech went around the vehicle and no other alarm went off. I questioned Rich to point out where the light shock sensor was in the front of my vehicle that he stated I had in the voicemail he left me. I asked him to do More

This dealer was recommended to us by our daughters boy friend. He had recently purchased a Toyota truck from Robert Fahey. His experience and ours was great. There was no pressure at all during the sales friend. He had recently purchased a Toyota truck from Robert Fahey. His experience and ours was great. There was no pressure at all during the sales to puchase a vehicle. Everything was presented in a professional manner.It was the first time we have purchased a vehicle without the usual 2 to 3 hour sales pitch and back and forth negoiations.I would recommend anyone go to Woburn Toyota and see Robert Fahey about a new or used vehicle. More