Woburn Toyota

My overall satisfaction with the customer service of Woburn Toyota customer service begins with the people stationed at different point on the property to direct me through the process of having my vehi Woburn Toyota customer service begins with the people stationed at different point on the property to direct me through the process of having my vehicle serviced. It was raining out and there are multiple buildings on the property for various services. The man at the front gate directed me where to park. Another man directed me to the used car service entrance. Both did so in a friendly and helpful manner. Rick Mawn was my primary express service advisor, although both service providers who assisted me were very professional, knowledgeable, and courteous. Rick was friendly and patient when I did not have details of my vehicle, such as mileage and other details. My young daughter was also with me and once my car was registered for service I was directed to the coffee station and another service provider offered a donut for my daughter. The waiting room was very clean, the atmosphere was friendly, and we felt welcomed while we waited. The service to my vehicle was timely and I was provided with suggestions that were not determined to be urgent, although the details were explained to me so that I may prepare for the timing and budget of future service. I appreciated the feedback I received on my vehicle and I did not feel as though I was being coerced to purchase more service than necessary. I would highly recommend this dealership for similar services. Michelle A. Cochran More

I went in because my driver's side headlight was out, and my wireless key ran out of batteries. The first stop, I ended up at the Parts & Service desk to have the battery swapped out on my wireless key. Th my wireless key ran out of batteries. The first stop, I ended up at the Parts & Service desk to have the battery swapped out on my wireless key. The second stop, I ended up at the Express Lube to have my headlight changed. It was a much shorter wait than I expected. I also helped myself to a couple munchkins and some tea while I waited. More

I brought my car in on 3/05/10 for an oil change and new tires. It was after 4pm John explained to me that it was going to take over 3 hours for the service. He gave me a loaners car without a problem and a tires. It was after 4pm John explained to me that it was going to take over 3 hours for the service. He gave me a loaners car without a problem and as soon as my car ready he game me a call. I recomend this dealer to everyone and anyone. I bought my car in March of 2006 and I'm going back next year for a new one. Thanks to John for all his help. More

I was in there for an oil change, John was very welcoming and informed me of the wait time since I was going to do the Quick Lube service. The wait was perfect - no complaints! The only thing I noticed was t and informed me of the wait time since I was going to do the Quick Lube service. The wait was perfect - no complaints! The only thing I noticed was that over the course of communicating to me (or updating me), the phrase Mr. (My last name) was used too much. It just sounds a little too aggressive in dealing with customers for car service. I know the service people are trying to be the best, but they should be relaxed when doing this, not making it a contest. Besides that the service was good - More

John Russo was very friendly and adequate in helping me find the best solutions to my problems. I appreciated his genuine advice, and made the process of either fixing, or getting an oil change for my car find the best solutions to my problems. I appreciated his genuine advice, and made the process of either fixing, or getting an oil change for my car an awesome experience. He educated me on different products and what the difference it would make on my car if I was to put A,B, or C into it. He's work ethics as far as what I've seen is superb. I'd definitely come back to Toyota Woburn for my next oil change. More

Overall, my experience at the Woburn Toyota service department has been positive. I've been there for oil changes, tire rotations, and snow tire installation/removal, and the quality of the work is g department has been positive. I've been there for oil changes, tire rotations, and snow tire installation/removal, and the quality of the work is good. I also like the convenience of having weekend service available. However, be prepared for long waits (1-2 hrs) for relatively simple service because the express service center does not schedule appointments. More

I always get great service when I am there, in a timely fashion. I recommended my son-in-law, daughter, son, and daughter-in-law to this service shop. They too have had a great experience. Keep up the gr fashion. I recommended my son-in-law, daughter, son, and daughter-in-law to this service shop. They too have had a great experience. Keep up the great work. I will continue to use this service shop and drive Toyota More

Went to dealership for an oil change. This is the dealership where I purchased my truck and I have used them for all of my service. It was a Saturday, and its nice to be able to do this on a weekend dealership where I purchased my truck and I have used them for all of my service. It was a Saturday, and its nice to be able to do this on a weekend. Service was quick. Approximately 30 minutes in and out. More

I visit Woburn Toyota for service. The staff is great the are friendly and they do a great job. Service for my car is expensive but I think that that the prices at Woburn Toyota are fair. To me fair pr the are friendly and they do a great job. Service for my car is expensive but I think that that the prices at Woburn Toyota are fair. To me fair prices + great service = an excellent experience. More

When it came time to purchase a new vehicle, I did a lot of research and decided on a 2010 Toyota Highlander. It was suggested by a friend that I request a price quote over the internet, which I did. I se of research and decided on a 2010 Toyota Highlander. It was suggested by a friend that I request a price quote over the internet, which I did. I sent the request to a number of dealers in the area, including a couple that are known for high pressure sales techniques. The quote I received from Robert Fahey at Woburn Toyota was excellent and was better than the rest of the dealers I contacted. Through emails, Robert provided answers to additional questions that I had about the Highlander. Robert also provided a detailed schedule of when he would be available for us to sit down with him. When we met Robert and took the test drive, what impressed me the most was there was no high pressure and game playing that we have experienced over the years of purchasing new cars at other dealerships. It was a welcome relief that the price stated in the internet quote was firm with no surprises. Needless to say, we made the decision to purchase the vehicle from Woburn Toyota. When we took delivery, the vehicle was ready when promised and Robert took as much time as needed to go over the operation and features of our new Highlander. More