Woburn Toyota

custermer service repersentive were excellent in handling my problem they kept me informed they were quick to address my needs and to make my visit a good experience they gave me a loaner car any pr handling my problem they kept me informed they were quick to address my needs and to make my visit a good experience they gave me a loaner car any problems that i had they were answered by the service dept More

Based on a recommendation of having the drive belt replaced, I went back 2 weeks later to get the job done. Great service - the wait was about an hour, and they gave me one update to keep me in the lo replaced, I went back 2 weeks later to get the job done. Great service - the wait was about an hour, and they gave me one update to keep me in the loop. I thought that John was very professional and keep me informed. More

Arrived without a pre-scheduled appointment for an oil change.Oil change was completed earlier than expected.Got some valuable suggestions for the next service maintanence. The service advisor was polite change.Oil change was completed earlier than expected.Got some valuable suggestions for the next service maintanence. The service advisor was polite and professional. Overall, a very good service experience. More

I bought my car a year ago in May. I have had to call them on a couple of things about the car I was unsure of, I have now had 2 oil changes at the same dealer & was there for the recall as well. Every t them on a couple of things about the car I was unsure of, I have now had 2 oil changes at the same dealer & was there for the recall as well. Every time I go there, I have had a different person to deal with. Every time, they are courteus, helpful & answer all of the questions I seem to come up with. Today when I went in I had made an appt. for the oil change. I went in waited in line, & was then told I had to go to a different place because it would be faster. I went there & had to wait in another longer line which I wasn't very happy about. But when I got to the front of the line,which did not take long at all, John was too happy to explain & was so nice about it I forgot all about it. Again I asked a lot of questins & he answered them as if I were the only one there. Helpful, happy & understanding. That is why I gave them such a high rating. More

Service prices are very reasonable. Repair requirements and wait times are always clearly explained. Everyone is courteous and friendly. Waiting area has WiFi so that I can continue to work. Coffee, tea an and wait times are always clearly explained. Everyone is courteous and friendly. Waiting area has WiFi so that I can continue to work. Coffee, tea and water are available at no cost to customer. Large screen HDTV, magazines and newspapers are available for customer use as well. Waiting area is clean, well-lighted and climate controlled. Hours for service are excellent and permit me to have vehicle serviced on weekend. More

Arrived without a pre-scheduled appointment for an oil change and fluid check (free with the dealer's coupon). Also accepted the service advisor's recommendation for tire rotation service ($9.98). Recei change and fluid check (free with the dealer's coupon). Also accepted the service advisor's recommendation for tire rotation service ($9.98). Received useful information with the tire rotation service (e.g., front brakes will need service in a few more months, and the tires are wearing fairly evenly). The service advisor was polite and professional. The Sienna was ready in just over an hour, as promised. The service invoice is designed with "Green, Yellow and Red" coded blocks to let the customer know the condition of each vehicle system (e.g., brakes, hoses and belts, etc.). Nice touches include a counter area in the waiting room where other customers were busy using their personal laptop computers. (Not sure whether WiFi internet access was available.) Overall, a very good service experience. More

I brought my car in unexpectedly because I had a minor accident with my car during a snow storm, and slid into the curb, losing my hubcap. John was very helpful and within less than an hour my Scion XD ha accident with my car during a snow storm, and slid into the curb, losing my hubcap. John was very helpful and within less than an hour my Scion XD had been checked out for any damage to the tire or the wheel. More

Pleasant,courteous,efficient. Couldn't ask for more. Also received 4th tire for free with purchase of first three-great deal. Also service took less time than they indicated, not my usual experience with car received 4th tire for free with purchase of first three-great deal. Also service took less time than they indicated, not my usual experience with care repairs/maintenance which costs more and takes longer than I am usually told More

Just read the Monthly Woburn Toyota Newsletter and would like to comment on one of their employees, Scott Anderson, who has worked in the Service Department for several years (not certain if he is a manager like to comment on one of their employees, Scott Anderson, who has worked in the Service Department for several years (not certain if he is a manager or ?)… Every time I’ve visited the Service Department, I usually interact w/ him and have to report what an excellent job he does! He’s courteous…has an easygoing, friendly (yet professional) manner…gets the job done and/or alerts me if there’s any potential problems…answers my questions…and makes helpful suggestions or responses regarding the overall servicing of my car. I recognize that this is his ‘job’, but he does it very well. I, too, work in the ‘client service’ area and, like many others, am aware of the unfortunate decline in American service/treatment of customers. Thus, when I receive good service, I’m happy to comment on it…and hope Woburn Toyota appreciates this good employee/manager in their Service Department! More

I rate Woburn Toyota (I think the whole name is Woburn Foreign Motors) in the highest possible way because of the many times I go there to maintain my 2 Toyotas, they are superb. The work is always done Foreign Motors) in the highest possible way because of the many times I go there to maintain my 2 Toyotas, they are superb. The work is always done very fast. They keep very good hours making it convenient. I can make an appointment on their website which very good for me. They are always very friendly, and they remember who I am and just do a great job every time. When waiting for a my car, they offer comfortable waiting area, TV, coffee and tea, and a computer work area for us customers. More