Woburn Toyota

Excellent experience buying my new Toyota Venza. I worked with Viviani Floes and Jason Wright and they both did a great job of helping me through the entire process. I worked with Viviani Floes and Jason Wright and they both did a great job of helping me through the entire process. More

I had a good experience buying my truck. my saleswoman Lurgy Ramos was extremely helpful and took good care of me. I would not have my new truck if it weren't for her. I would recommend her my saleswoman Lurgy Ramos was extremely helpful and took good care of me. I would not have my new truck if it weren't for her. I would recommend her to anyone walking through the door. Thanks! More

My experience buying a car at Woburn Toyota was great. This was my first time buying a car and Raphael T helped ease my anxiety and he answered all of my questions in a professional manner. 5/5 This was my first time buying a car and Raphael T helped ease my anxiety and he answered all of my questions in a professional manner. 5/5 More

Recently purchased my third vehicle from Woburn Toyota. Jason managed all my leasing paperwork and made the process smooth as well as explaining all my options. He is an asset to the dealership and couldn Jason managed all my leasing paperwork and made the process smooth as well as explaining all my options. He is an asset to the dealership and couldn’t be happier with my new Grand Highlander! More

Good experience. Fast service and knowledgeable. Made the buying experience easy. Would definitely recommend .Thank you. Fast service and knowledgeable. Made the buying experience easy. Would definitely recommend .Thank you. More

Courteous service, but was told multiple wrong info. Optional paint and fabric coverage was mandatory, deposit was non-refundable etc Optional paint and fabric coverage was mandatory, deposit was non-refundable etc More

They had the most competitive price and were easy and polite to negotiate with. The sales associate I negotiated with (William) and bought the car from was knowledgeable, reliable and nice. He kept me up polite to negotiate with. The sales associate I negotiated with (William) and bought the car from was knowledgeable, reliable and nice. He kept me updated while the car was in transit and was a pleasure to work with. Unfortunately, as soon as I paid for the car things changed and I had problems with almost everyone else I worked with following that point. My original salesperson (correctly and considerately) warned me that when I went in to pay and pick up the car it could take a few hours, which was fine with me. I appreciated them getting everything done same day, and I brought my computer and a book to pass the time. Sadly, it took six and a half hours, due to carelessness on other associate's part. They never faxed my car information to my insurance, instead, they sent it to my insurance's phone number. They also didn't call my insurance to get everything moving and sorted in a timely manner, after they specifically told me multiple times that they would be doing that. I strongly believe I only was able to take my car home after the six and half hours because I spent a significant amount of time sorting out the mistakes they made myself. These were small careless mistakes that made the process take double the time it would have. They did not apologize for them. Overall, they seemed to lack empathy. Their prices are competitive, and the sales associate I worked with prior to actually handing over the money was great. But the experience afterwards was horrible, and I saw many other people waiting their for hours upon hours. More

Poor customer service Told me the RX 350 was in the 3rd floor of the dealership Sent me up there by myself Never found it Walked out without anyone asking me a question I wont be back They excelled floor of the dealership Sent me up there by myself Never found it Walked out without anyone asking me a question I wont be back They excelled at living up to the well known stereotype of a car dealership. Broken. More

Extremely unorganized and unprofessional dealership. I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call for any questions, and was told he was “busy” by someone else and he would call me back. He never called back but I watched him go to the cafe that upstairs in the waiting area multiple times. I waited a bit, met with him downstairs and asked for an update. I was told they had only worked on my car for 15 min even though I was there for an hour and half waiting. He told me it would be another 30-40 min. After 40 min, I went downstairs and waited another 10 minutes to be told they are just putting the oil in now. Fast forward another 30 min and it was finally done. The check out process was silent. I was patiently waiting and never got a “sorry for the wait” or anything of that nature. I might as well have been speaking to a robot. On my way out, I gave my ticket to the guys in red and my car was blocked in. They had a customer move their car but as I’m switching lanes two more customers fly by and block me in. Instead of asking them to move, no one helped me. I had to wait for an opening and speed out of there. Please bring your service elsewhere More

I am writing this recommendation with pleasuere to hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and commitment to customer satisfaction. He demonstrated a level of professionalism and friendliness that went above and beyond the average customer service representative. Branden has an innate ability to connect with customers, actively listen to their concerns, and provide clear and understandable explanations about the necessary repairs and maintenence. My car had trouble getting started that day, and I had to call AAA to get it jump started. After waiting several hours longer than usual for the service call, I was finally able to bring it to Woburn Toyota. Branden's technical knowledge and interpersonal skills brought me immense relief after the troublesome morning. The service at Woburn Toyota, specifically the repair department, has always been superior and I happily recommend their services to friends and strangers alike. On top of the extraordinary diagnosis I was thrilled to hear back from Branden later that day with the diagnosis and advice about my Toyota Prius. I was told I could pick the car up outside that day after the service department was closed. To my surprise when I came to get it I saw Branden again, who was working late to help finish up some other things and he walked me to my car. Overall the experience at Woburn Toyota was a delight. More