Woburn Toyota

Very efficient and friendly. Appointment process very simple and easy to use. Waiting area clean and comfortable. John Russo was very informative explaining what was done and what the next upcoming mai simple and easy to use. Waiting area clean and comfortable. John Russo was very informative explaining what was done and what the next upcoming maintenance appointment would be. He asked if I wanted to set up that appointment, but not knowing when I would need service, I declined. Very pleasant. More

Mr. Fahey is, by far, the BEST salesman I have ever dealt with. His knowledge, patience in explaining details and willingness to compromise to the customers satisfaction makes him an absolute joy to deal wit with. His knowledge, patience in explaining details and willingness to compromise to the customers satisfaction makes him an absolute joy to deal with. More

Robert Fahey is the best salesperson I have dealt with. I have been buying new and used cars for 40 years and I NEVER felt comfortable with the process until I met Robert. He is no nonsense... No pressure.. have been buying new and used cars for 40 years and I NEVER felt comfortable with the process until I met Robert. He is no nonsense... No pressure... No hassle... And he answers all your questions. Better still he is honest and will give you a price that is fair to all concerned. I will continue to recommend him to my friends and family when they need to purchase or lease a vehicle. Woburn Toyota is fortunate to have Robert Fahey working for them. More

NEVER GO FOR THIS DEALER!!!! Bought a car from this NEVER GO FOR THIS DEALER!!!! Bought a car from this dealer and they coverd the cigar smelled car with some powder kind of thing. The smell in the c NEVER GO FOR THIS DEALER!!!! Bought a car from this dealer and they coverd the cigar smelled car with some powder kind of thing. The smell in the car is kind of mixed you cannot tell exactly if that is powder or cigar. When we asked the sales person about the powder he replied it might be of the shampoo wash or something and he told me that they will clean the car and give it to us....We wanted to go for a ride and he told us it is not possible as they are getting to the closing time. Finally we like the car and put the downpayment and registered the car. By the time we are taking the car with the car wash inside that powder thing is gone and you literally smell the cigar. When we asked the manger he replied we can exchange the car next day. When we went next day another manager said no exchange....That's ridiculous how come one mnager says different from one another...I told them we have 2 year old we cannot take this car...This manger he didn;t even allow us to look at another car. He rudely said take this smoked car and he wont allow for exchange. Sid. More

Reliable Dealer for service. Friendly customer sevice. I like their multi-point inspection check list. It is a good feeling that I can keep driving my Toyota and have nothing to worry about after 6 years. like their multi-point inspection check list. It is a good feeling that I can keep driving my Toyota and have nothing to worry about after 6 years. More

Just a quick express to get an oil change - and the techs really went through the car, and noted a few additional things that should be done in the near term. John is very informative, and will get you in an really went through the car, and noted a few additional things that should be done in the near term. John is very informative, and will get you in and out quickly with as little hassle as possible. I cannot think of one thing that could be improved here. Service is comprehensive, professional and friendly. I cannot rave enough! More

Having an understanding of how important service and knowledge of the automotive industry is, I have experienced just that of of what Mr.Russo has demonstated during my visit to Wouborn Toyota Express knowledge of the automotive industry is, I have experienced just that of of what Mr.Russo has demonstated during my visit to Wouborn Toyota Express Service. More

John Russo dealt with our Sienna tire issue and was very honest and professional. He took the time to take a look at the car afterwards and give me options as to future problems and the options of flat ru honest and professional. He took the time to take a look at the car afterwards and give me options as to future problems and the options of flat run versus regular tires. I would highly recommend him and this dealership to others. More

I found the staff to very helpful & knowledgable. The over all expeirence was great. Only complaint is the long wait for service, but considering I came in @ 5 pm without an appointment that is to be exp over all expeirence was great. Only complaint is the long wait for service, but considering I came in @ 5 pm without an appointment that is to be expected. More

I did not buy a Toyota for years (even though I was interested) because of the horrible experience I had had at my local Toyota dealer (not "Greater Boston"). Finally, I met Robert Fahey via Internet interested) because of the horrible experience I had had at my local Toyota dealer (not "Greater Boston"). Finally, I met Robert Fahey via Internet sales in 2005. My Highlander purchase in 2005 was the most professional, respectful, experience I've ever had with respect to new car purchases. I've just returned to Robert for a Rav4. I would not go to anyone else. Again, he was professional, respectful, very quick to respond and keep me informed every step of the way. Any last minute changes were handled efficiently , quickly, and with a positive attitude. His price was good with respect to both Consumer Reports and Edmunds. The entire process was simple, fast, no hassle, no typical demeaning sales double talk....such a pleasant respite from many past experiences elsewhere. More