Woburn Toyota

An extremely pleasant car servicing appointment! I went in for a front end alignment and tire rotation, John Russo was the service writer who took care of my appointment. He was very pleasant, k I went in for a front end alignment and tire rotation, John Russo was the service writer who took care of my appointment. He was very pleasant, knowledgeable and helpful! Made me feel at ease with things, and during my appointment, he took me out to point out some issues (as I had known about) with my vehicle. Although I didn't get the Tech/Specialist who worked on my car, I want to say he was very helpful with things also- pointing out items as John had mentioned. I really couldn't have asked for a better dealer experience!! Hats off to you guys, very courteous, helpful and straight- forward with things!!!! Whenever I need dealer items for my Toyota- I will be a return-customer for sure. Sincerely, Bob Zygiel. :) More

Excellent Service I've had several recent visits to the express service with John Russo, one for regular oil change and 2 for tire related issues (road hazard warranty) I've had several recent visits to the express service with John Russo, one for regular oil change and 2 for tire related issues (road hazard warranty). I usually have set appointments but most recently I had to stop in unscheduled on a Saturday with a flat tire that I had purchased there at the dealership. John Russo was very accommodating and processed my repair through the tire warranty company and had me on my way in no time. Very happy with the express service department and especially John Russo, thanks again!....T, Nixon Woburn MA More

Very good service The service went fine. It was easy to book a time - they have good times too! - and I was informed of the time I would need to wait. The costumer ser The service went fine. It was easy to book a time - they have good times too! - and I was informed of the time I would need to wait. The costumer service was great, I recommend John Russo: he explained everything in detail and even went beyond as I asked him for information I didn't need at that exact time, but was interested in getting. More

Disingenuous Scheduled an 8 am appointment to install a roof rack. Technician recommended an oil change as well. I was promised when I made the appointment and whe Scheduled an 8 am appointment to install a roof rack. Technician recommended an oil change as well. I was promised when I made the appointment and when I dropped the car off that it would take 2 hours maximum. Fast forward it took 5 hours to finish and it it took a long time to send the courtesy driver to pick me up. When I called to complain, all the service staff were indifferent to how the delay affected the rest of my appointments for that day and their apologies were insincere. You could tell they just wanted to get me off the phone. They offered no solutions to my scheduling predicament. I still don't understand how a roof rack and an oil change takes 5+ hours. What's the point of even making an appointment - at 8 am no less More

Customer service rep was excellent. The dealership was very busy the day I went in with an appointment for a front end alignment. John Russo was very courteous and friendly and apologet The dealership was very busy the day I went in with an appointment for a front end alignment. John Russo was very courteous and friendly and apologetic for the long wait which totaled about three hours. More

Great service I went in for maintenance on my Corolla! Service was impeccable. I felt as if I were at home. Thanks you very much, Ken Mello! I went in for maintenance on my Corolla! Service was impeccable. I felt as if I were at home. Thanks you very much, Ken Mello! More

John Russo-Outstanding What a pleasant experience I had with John in servicing my vehicle this morning. John has the knowledge and confidence of a pro. Woburn Toyota certain What a pleasant experience I had with John in servicing my vehicle this morning. John has the knowledge and confidence of a pro. Woburn Toyota certainly has a great asset. More

Great experience This dealership has been wonderful. They keep my RAV4 running like new. The customer service representatives have been great keeping up with service This dealership has been wonderful. They keep my RAV4 running like new. The customer service representatives have been great keeping up with service requirements and service suggestions More

Cliff LeGrand is fabulous It was a stressful morning when my car wouldn't start b/c my Prius battery died. After we spent an hour figuring out how to jump the Prius, I was anti It was a stressful morning when my car wouldn't start b/c my Prius battery died. After we spent an hour figuring out how to jump the Prius, I was anticipating a horrible and expensive morning at the dealership. While it was expensive, Cliff is a real ray of sunshine that made the experience less painful. More

John Russo I always receive excellent service from John at Woburn Toyota. They treat you with respect and get the job done right. No, it's not the cheapest, but I always receive excellent service from John at Woburn Toyota. They treat you with respect and get the job done right. No, it's not the cheapest, but you get what you pay for. Fixing cars costs money. Fixing cars correctly costs more. Suck it up and get it done right at Woburn Toyota. More