Woburn Toyota

Great salesperson (Kal) who was the opposite of pushy and aggressive...also great finance department (Chuck) who did not try to push extras and actually got our interest rate lowered! Highly recommended!!! aggressive...also great finance department (Chuck) who did not try to push extras and actually got our interest rate lowered! Highly recommended!!! More

Fantastic, stress free and efficient experience! Entire staff is helpful. No wasted time and full satisfaction. I highly recommend! Will be a repeat customer for sure. staff is helpful. No wasted time and full satisfaction. I highly recommend! Will be a repeat customer for sure. More

Michael Quigley was great and help my Dad make a great deal! They worked on a deal and was very competitive to other dealers in the area. deal! They worked on a deal and was very competitive to other dealers in the area. More

Great Job, Gabriel very knowledgeable about the cars We had never leased a car before and found Gabriel Zorrilla to be very helpful and easy to speak with.. We explained what we were looking for and h We had never leased a car before and found Gabriel Zorrilla to be very helpful and easy to speak with.. We explained what we were looking for and had done some of the work on the internet (Diego) The dealership itself makes a very pleasant place to visit. We did not need to go any further for looking for a car.. More

Fullfilling Experience Nice atmosphere. My salesman Alex Therrien was knowledgeable and professional throughout the transaction. I will recommend this dealership to my frien Nice atmosphere. My salesman Alex Therrien was knowledgeable and professional throughout the transaction. I will recommend this dealership to my friends. I'll be back. More

The salesperson Michael Quigley used both knowledge and creativeness in selling me my Prius he went beyond his role and actually devised a method for me to close the trunk which I couldn't reach. He was no creativeness in selling me my Prius he went beyond his role and actually devised a method for me to close the trunk which I couldn't reach. He was not pushy but was knowledgeable. Left me with the feeling that I could trust the dealership More

Energetic and professional staff Sabastian Fabre is a top notch sales person. He and Gary Clark were very patient curtious and helpful. They explained what I needed to know about the Sabastian Fabre is a top notch sales person. He and Gary Clark were very patient curtious and helpful. They explained what I needed to know about the vehicle in a clear concise way. And I am very pleased with the experience. More

A good car buying experience There was little wait time and the Sales consultant, Troy Adams, was down to earth, not your stereotypical salesman. Negotiation with the price was sm There was little wait time and the Sales consultant, Troy Adams, was down to earth, not your stereotypical salesman. Negotiation with the price was smooth and Troy and Wally Sabet, a Sales Manager, got me an excellent price. Both men are knowledgeable and made good recommendations to help me with my budget. The dealership itself is impressive, very large and modern with a huge inventory to choose from. Everyone who helped me through the car buying process was friendly and knowledgeable. The Toyota sales team made sure I got everything I needed. I recommend checking out this dealership if you're in the market for a new vehicle! More

I brought my car in for service early, as I assumed that I would be there until Noon or later. Was I surprised that 45 minutes later my vehicle was completed. Woburn Toyota is great and the service provid I would be there until Noon or later. Was I surprised that 45 minutes later my vehicle was completed. Woburn Toyota is great and the service provided by my Service Adviser, Bill Mahoney was excellent. Thanks, everyone at Woburn Toyota for valuing my time. Bill Shortino, long time customer More

The Twilight Zone of Car Dealerships Have you ever complained about a wrong order or poor service at a restaurant (or complained to the customer service department at any store)? Have you Have you ever complained about a wrong order or poor service at a restaurant (or complained to the customer service department at any store)? Have you ever then been shouted at for voicing your complaint? Where any of those transactions worth 20-30k? During a sales transaction, I asked Rick Despres about a potentially better deal posted on the dealership’s website. Also, I asked to see the financial breakdown of the sale and the applied offer (because the first time I worked with this dealership, I ended up with a grossly underestimated trade-in value). In response, Rick Despres aggressively ripped a sales document out of my hand and walked away. Luckily, I did not get a papercut. Confused, my husband and I sat there for thirty plus minutes. I asked to speak with manager Steve Amaral. He never made an appearance. Instead, he enlisted Wally Sabet to act as the middleman for this transaction. My husband asked why we weren’t talking with Rick Despres. In response, Wally Sabet’s shouted (and I do mean shouted): “Who do you think you are? I am the source” as he stood up out of his chair, raising his voice while causing a scene on the sales floor. My husband said that: “He meant no disrespect by his question, sir”. To which Wally responded: “Not to call him sir”. He then asked my husband if he needed to be told to leave and have a nice day in another language. This encounter felt hostile. In fact, I have reported this incident with Toyota directly. Further, at that point, we had been at the dealership for over three and a half hours. Initially, we waited 30 minutes for our scheduled appointment. (Jennifer, the receptionist, indicated that walk-ins had priority over our scheduled appointment.) We then spent hours sitting at an empty desk. Our sales consultant, Manale Mourjane, walked aimlessly around the sales floor in 30-minute (or more) intervals, waiting for answers from other sales employees that knew the answers. (She even had her coworker, Mike, show her how to log into the system. It took her 30 minutes to scan a copy of my license.) In no circumstance is this dealership worth your time or money.... Go elsewhere. (Note: As for the car service department, my new 2017 Camry had chronic alignment and suspension issues. In 2019, the service department indicated that it just never had an alignment (it had already had a handful). It took weeks for Woburn Toyota to email me copies of my service records. (I actually had to email Toyota directly, since all I received from Woburn Toyota were sarcastic comments.) More