Woburn Toyota

The Twilight Zone of Car Dealerships Have you ever complained about a wrong order or poor service at a restaurant (or complained to the customer service department at any store)? Have you Have you ever complained about a wrong order or poor service at a restaurant (or complained to the customer service department at any store)? Have you ever then been shouted at for voicing your complaint? Where any of those transactions worth 20-30k? During a sales transaction, I asked Rick Despres about a potentially better deal posted on the dealership’s website. Also, I asked to see the financial breakdown of the sale and the applied offer (because the first time I worked with this dealership, I ended up with a grossly underestimated trade-in value). In response, Rick Despres aggressively ripped a sales document out of my hand and walked away. Luckily, I did not get a papercut. Confused, my husband and I sat there for thirty plus minutes. I asked to speak with manager Steve Amaral. He never made an appearance. Instead, he enlisted Wally Sabet to act as the middleman for this transaction. My husband asked why we weren’t talking with Rick Despres. In response, Wally Sabet’s shouted (and I do mean shouted): “Who do you think you are? I am the source” as he stood up out of his chair, raising his voice while causing a scene on the sales floor. My husband said that: “He meant no disrespect by his question, sir”. To which Wally responded: “Not to call him sir”. He then asked my husband if he needed to be told to leave and have a nice day in another language. This encounter felt hostile. In fact, I have reported this incident with Toyota directly. Further, at that point, we had been at the dealership for over three and a half hours. Initially, we waited 30 minutes for our scheduled appointment. (Jennifer, the receptionist, indicated that walk-ins had priority over our scheduled appointment.) We then spent hours sitting at an empty desk. Our sales consultant, Manale Mourjane, walked aimlessly around the sales floor in 30-minute (or more) intervals, waiting for answers from other sales employees that knew the answers. (She even had her coworker, Mike, show her how to log into the system. It took her 30 minutes to scan a copy of my license.) In no circumstance is this dealership worth your time or money.... Go elsewhere. (Note: As for the car service department, my new 2017 Camry had chronic alignment and suspension issues. In 2019, the service department indicated that it just never had an alignment (it had already had a handful). It took weeks for Woburn Toyota to email me copies of my service records. (I actually had to email Toyota directly, since all I received from Woburn Toyota were sarcastic comments.) More

2020 Toyota Corola I had the best experience ever leasing a new Car. Sales Manager Gary Clark and Salesman Kal Dabliz, so very professional. I would recommend Woburn Toy I had the best experience ever leasing a new Car. Sales Manager Gary Clark and Salesman Kal Dabliz, so very professional. I would recommend Woburn Toyota anytime. More

Best deal ever Everyone was so helpful. Vinnie Capabianco was unbelievably patient and explained everything in detail. Rick was also incredible. Chuck in financ Everyone was so helpful. Vinnie Capabianco was unbelievably patient and explained everything in detail. Rick was also incredible. Chuck in financing and Scott was excellent on explaining the services available to me when I picked up my car. It was just a very pleasant experience for me. If I forgot anyone it is because I cannot remember all of them. Everyone I dealt with was super friendly and helpful. More

Good prices, services and saleman After all the shopping and resesrch , Woburn Toyota is had a best prices, and the saleman name Gabriel Zorrilla is so professional and truly a nice gu After all the shopping and resesrch , Woburn Toyota is had a best prices, and the saleman name Gabriel Zorrilla is so professional and truly a nice guy, after less than hour, I was confident, feel comfortable to purchased a corolla LE 2020. Thanks to Mr. Gabriel Zorrilla. The asmophere is so comfortable and i feel like any gimmick at all More

Quick and painless In and out oil change with friendly service and best bacon egg cheese around. No high pressure to fix items that they found during service. In and out oil change with friendly service and best bacon egg cheese around. No high pressure to fix items that they found during service. More

Great experience I had the chance to meet with Thanh Nguyen who was willing to listen to my needs in a new car. Willing to negotiate price; great team behind him I had the chance to meet with Thanh Nguyen who was willing to listen to my needs in a new car. Willing to negotiate price; great team behind him More

Service I feel that the service was excellent and friendly. The Service Advisor Was very knowledgeable and extremely helpful. He explained everything in detai I feel that the service was excellent and friendly. The Service Advisor Was very knowledgeable and extremely helpful. He explained everything in detail and helped us understand what needed to be done More

Awesome They were incredibly helpful in the selection process and in finding me the perfect car! I’d totally go here, they are knowledgeable and helpful. They were incredibly helpful in the selection process and in finding me the perfect car! I’d totally go here, they are knowledgeable and helpful. More

Great team of professionals From the time we entered the showroom we were met with top notch service. Our salesman Julio Bencid was warm and friendly and very knowledgeable about From the time we entered the showroom we were met with top notch service. Our salesman Julio Bencid was warm and friendly and very knowledgeable about the Toyota cars and options. He wasn’t pushy and gave us a genuine feeling that he would do everything he could to get us the best price and trade in price for our trade in. Julio worked with Mr Moraites and we came up with a deal that was fair to us and the dealership. They got us a couple of rebates and discounts that made the deal even sweeter. Picking up the car was just as impressive. Scott Hoffman was phenomenal in guiding us through our new car service appointment website, and the guys who work with him were fantastic. Mr Ung was very nice and made the paperwork side of the deal a breeze. Woburn Toyota is a top notch outfit and we look forward to having them take care of our cars maintenance. More

Great Service I’ve had great service/maintenance by Woburn Toyota every time it has needed. The car has always been in good hands each time I dropped it off. I’ve had great service/maintenance by Woburn Toyota every time it has needed. The car has always been in good hands each time I dropped it off. More