Back

Woburn Toyota

Woburn, MA

3.4
2,159 Reviews
We're Woburn Toyota - your smart choice for new and used Toyotas, other used vehicles, finance and service. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to use the Web tools here on our site or stop by our dealership. We're located at 394 Washington St., Woburn, MA. Woburn Toyota 800-649-0400 At Woburn Toyota, our goal is to sell the best vehicles at the lowest prices and treat our customers with respect. As a Massachusetts Toyota dealer, we believe when you choose Woburn Toyota you are making the right choice.
Contact Dealership

394 Washington St

Woburn, MA

01801

Directions

By Type

Showing 2,159 reviews

December 18, 2019

GREAT EXPERIENCE AT WOBURN TOYOTA Wally gave me the warmest welcome and made me feel soo comfortable to ask all the questions I needed to ask about my purchase as well as all the avail More

by Philominagankomah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Rodriguez, Wally Sabet
Dec 19, 2019 -

Woburn Toyota responded

Hi there, thank you for the amazing feedback with Wally! Congratulations on your new vehicle! We truly appreciate your business and hope to see you again!

December 14, 2019

Bait and Switch Robert is who I've worked with after submitting a bad survey after I purchased my new car. He was supposed to help me, and truly at first was great an More

by Christina Richter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fouad Samara, Robert Fahey
Dec 15, 2019 -

Woburn Toyota responded

Hello Christina, I have reached out a few times and left a message with my cell phone asking to call me. You did call me back stating that you were going to be traveling, and would be unavailable. You also thought you really didn't think there was anything that could be done, and you had been in contact with Robert Fahey. I certainly do not condone this, however in fairness, you did request based on certain equipment requirements a RAV4 XLE Premium which Toyota only makes in a gas model. You also sat in and drove the exact vehicle you purchased prior to finalizing the contract. If it was as easy as switching you out of the gas to the hybrid, we would do this to make you a happy customer. However, Toyota doesn't currently make this trim package in a hybrid. If you would like to contact me on the cell number I have provided on your voicemail, I would be happy to see if there is an alternative vehicle that will make you happy. Thank you, Ken Connor General Manager

Dec 18, 2019 -

Christina Richter responded

Ken, You called me once and never called me back until these reviews went up. I did not elect a 2020, but you are right the Hybrid XLE does not come in Lunar Rock in the 2020 edition, but it does in the 2019. I've seen it, and you should know that. During my sales process I was told repeatedly the benefits of the hybrid. I had questioned the mileage noted, I had question paperwork, and had it changed to reflect a hybrid and at NO POINT did anyone tell me it was anything but a hybrid. Do not put this onus on me, or portray to anyone that it would appear you knew the details through a conversation with me. We have never spoke. I called the very next day and spoke with one of your managers to identify your sales person, your dealership's mistake. Why didn't anyone other than Fouad call me back then? Why didn't anyone for the entire week I came back, and sat crying in your dealership reach out or come over, or recognize there was an issue? How was I to know what you all should do to fix the issue? Why was that my responsibility when the dealership made the mistake? You were unwilling to let me out of the deal. I was stuck and given no options. Your message feels condescending. It feels that you still admit no fault. Was it was my responsibility to doubt your salesperson and question his and everyone's integrity? I hope that is not what your implying, but you can understand why after two months of dealing with this, and opportunities to work with me prior to these reviews, I lack the confidence in you to care or actually want to listen and help. This all seems like a shoulder shrug to you and Robert. I fear calling you will further exacerbate my frustrations and concerns. If you could send me a direct email, confirming what you intend to discuss, so that I'm not wasting more of my time that would be helpful. No one has even said sorry, and that says it all.

December 10, 2019

UPDATE - Bad experience with my service (resolved) Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the t More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Alessi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Harris (Technician)
Dec 11, 2019 -

Woburn Toyota responded

Thank you for your feedback, John! We appreciate you giving us the chance to address your concerns. Let us know if there is anything else we can help you with. We look forward to your next visit!

December 05, 2019

Great experience at Woburn Toyota We recently purchased a 2019 Highlander from Woburn Toyota, great dealership. Wally Sabet was a pleasure to work with, not pushy, but just a gentleman More

by Peter M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Sabet
Dec 05, 2019 -

Woburn Toyota responded

Thank you for sharing your great experience and your recommendation, Peter. It is wonderful that you enjoyed your experience. Let us know when we may further assist you in the future.

November 25, 2019

I recently purchased a 2019 Camry from Wally. He was a pleasure to work with and very friendly. This was the third dealership I went to. I walked out of the other two. I got a better deal than I thought I More

by JohnW2257
Recommend Dealer
Yes
Employees Worked With
Wally Sabet
Nov 25, 2019 -

Woburn Toyota responded

Thank you for taking the time to share your experience working with Wally! We truly appreciate it and wish you congratulations on your Camry. If there is anything else we can do for you, let us know!

November 12, 2019

Malcom Leng-King is the best Toyota is rated #1 and this sales person and dealership is the reason for that. the price began as quoted and no pressure to buy, The car was brand More

by Joe Terilli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcom Leng-King
Nov 12, 2019 -

Woburn Toyota responded

Thanks for sharing your feedback for Malcom. We wish you congratulations on your purchase! It was a pleasure working with you. We welcome you and Romeo back any time.

November 10, 2019

Stay as far away from this place as possible! If you are looking to buy a new vehicle – stay as far away from Woburn Toyota as possible! Especially if you are a woman! There are a ton of other Toy More

by cd_solution
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Sabet
Nov 11, 2019 -

Woburn Toyota responded

Hello, We would like to extend our personal regrets regarding this situation with your deposit and your overall experience with us. Our goal is to provide respectful and efficient service to all of our guests and it is concerning to know you felt otherwise. Please feel free to reach out to me directly so that we can discuss this in greater detail. I look forward to connecting with you. Best, Ken Connor General Manager Woburn Toyota Kconnor@albrechtauto.com 781-404-6348

November 10, 2019

Great salesperson (Kal) who was the opposite of pushy and aggressive...also great finance department (Chuck) who did not try to push extras and actually got our interest rate lowered! Highly recommended!!! More

by Olivia
Recommend Dealer
Yes
Employees Worked With
Kal and Chuck!!!
Nov 11, 2019 -

Woburn Toyota responded

We are sure Kal and Chuck will appreciate your recommendation. Congratulations on your vehicle, Olivia! Let us know if we can assist you again. We are here to help.

November 09, 2019

Fantastic, stress free and efficient experience! Entire staff is helpful. No wasted time and full satisfaction. I highly recommend! Will be a repeat customer for sure. More

by Diane
Recommend Dealer
Yes
Employees Worked With
Kal, Steve, JC, Gus, Robert Fahey
Nov 09, 2019 -

Woburn Toyota responded

Thank you for the great review, Diane! We are happy to know that you are more than satisfied with our services. Let us know if there is anything else we can help you with. We look forward to your next visit!

November 09, 2019

Michael Quigley was great and help my Dad make a great deal! They worked on a deal and was very competitive to other dealers in the area. More

by DC
Recommend Dealer
Yes
Employees Worked With
Michael Quigley
Nov 09, 2019 -

Woburn Toyota responded

We appreciate your great review! We're so glad that Michael provided you and your Dad with a great buying experience and hope to see you again in the future.

...
12
...