Woburn Toyota

Home away from home Woburn Toyota service department Vincent Reeves is exceptionally great! Every time I went to service my highlander, Vincent has always put in grea Woburn Toyota service department Vincent Reeves is exceptionally great! Every time I went to service my highlander, Vincent has always put in great extraordinary efforts to get things done under tight time constraints. He was THE difference maker in coordinating working crews in person; solve difficult problems to make sure the complex service items were done timely and with the highest quality! Base on last 3 years’ observation, I can see that He is truly friendly, knowledgeable and thoughtful, and truly wanted to help make a big difference for every customer. He gave me and others the great reason to come back all the time and feel confident that we will receive the best service experiences in the country! Thank you Vincent!! More

Worst service I have ever encountered, young women beware I have never written a review for any company, but I am going to for Woburn Toyota because when an experience is this bad, its worth writing about. I have never written a review for any company, but I am going to for Woburn Toyota because when an experience is this bad, its worth writing about. TLDR: I was lied to about my loan interest rate multiple times (they would not tell me what it was and I deducted that they were lying when they kept dropping the monthly payment without dropping the car price or fees), the sales person was incredibly rude and condescending (I am 25 and a woman, and I highly doubt these people would have pulled this on my dad), and then after I put down a payment, I am informed they don't have the title for the car and cannot sell it to me until they locate it. No one apologized. It took my mom a few hours calling them this morning (because I have a job and cant spend hours harassing this company) to get a receipt of refund. Biggest waste of time. If you're going to treat women like garbage, just let them leave when they offer to walk away! Which I did! Full story: I came in to buy a used car and looked at a 2011 Toyota Camry. After driving and agreeing to look at numbers, they added an 800.00 accessory fee and 250.00 nitro fee on top of their dealer fee. When I said this car was not in my budget any longer, the sales person offered cheaper cars, which I was ready to happily look at. After asking if they would also have this "accessory fee" the sales person said, "Oh I didn't notice this was there" and went back to take it off. He came back with the paperwork, and it was now 1k cheaper. I noticed the monthly payment was quite high for the price. I asked what interest rate they were using. "These are average numbers, we can pull your credit to see your numbers."  I agreed. They pull my credit. They come back and the payment is still too high. I already knew I could get a 3.39% loan from BoA, so I knew this payment was too high. I said, "I will not sign something until I know what the interest rate on this loan is." The man goes away, comes back and tells me, "My manager says it's 6.9% which is good for a used car. You have top tier credit we are giving you the lowest rate we have." This is a lie, and I knew what rate I qualified for. After I say I need to leave to discuss with my partner, the man leaves again, comes back and tells me they've dropped the price on the car. I'm not stupid, I can read. I say, "no you didn't, I can literally see the price of the car. You must have lowered the interest rate." He comes back, and yes, they've now found it can be 5.5-5.9% Eventually I try to leave, and a manager comes out and says they'll match the interest on my BoA loan upstairs. So I agree, after two hours of being lied to, to buy the car. (I should have left). Then, after I put a payment down and go up to finance the car, a manager comes out and tells me that ACTUALLY THEY CAN'T SELL THE CAR, BECAUSE THEY DON'T HAVE THE TITLE, AND IT WOULD BE ILLEGAL to proceed with the paperwork. I ask for a refund. They say sure, they'll get my sales person. Sales person says they can't process the refund until a business day because it's a Sunday. I say, I want to talk to a manager to make sure I'll really get my money back, and am assured I will, and am not let back to speak to a manager. So, after three hours, I leave with no car, no paperwork, and with them having my down payment, and with a wasted credit pull on my record. I am promised a call by 9am the next day with my refund. The next day by 9:45am I have no call. I call in, a different sales person answers, does not put me through to a manager, and tells me a manager will process the refund immediately. They do not ask for my card information or even my full name, so I know they cannot be processing the refund. Eventually, I have to get my parents to call in, which is ludicrous, because I am a young professional and I manage my own finances and life. My mom had to call 3 different managers, and then call back two more times to follow up and literally demand they send a receipt with my refund. . I have never in my life been treated like this for so long by a company. If you didnt want my business, you should have let me leave instead of wasting my time and your time. I understand not being able to work with my budget, but then you should have let me leave when I tried instead of pulling this garbage and then, after all of this, not having the title. It was so unprofessional and rude. I shouldn't have to need to yell at your sales people to be taken seriously.  You should not be this willing to attempt to take advantage of people, especially people you deem vulnerable, like me, a young unaccompanied woman. It's a shame you take advantage of people's kindness. I have never asked to speak to a manager, and I have worked sales and I know it's a tough job. But every person I spoke to, with the exception of Wally, was absolutely horrible. I have a receipt showing a refund has been issued. I will be disputing the charge with my bank and filing a complaint if something "falls through" on my refund.  More

Worst Business Operations Ever This was hands down the worst customer service experience I've ever experienced. Shadiest business I've ever been to who is never willing to admit its This was hands down the worst customer service experience I've ever experienced. Shadiest business I've ever been to who is never willing to admit its own mistake. I will never go to these people again. I had my car towed to Woburn Toyota on December 19th because the steering wheel was locked and not allowing my car to start. My advisor was Michael (can't recall his last name). He seemed like a great guy who was going to take care of my car. Michael had explained to me that he wasn't sure why my steering wheel was locked: it could be 1 hour of work and a quick fix or 5 hours of work and a lot of money. I told him to proceed with the 1 hour of work. As hours passed the next day, I called multiple times to figure out why Michael hadn't gotten back to me. It turned out that he had gone through with the 5 hours of work without giving me a diagnosis, an estimate, or asking for my approval. On top of that, he said it would cost me almost $900. To say I was not happy is an understatement. I arrived at Toyota and asked what was the issue with my car. Michael said that my car wasn't detecting the key and that the mechanics reprogrammed the whole software (similar to restarting a computer). At the time I was very skeptical of this accusation. My key had worked just fine and definitely wasn't the issue. After arguing with Michael and the Service Manager regarding the teams lack of communication, they finally agreed to sell me the reprogrammed key and charge me for 1 hour of work totaling to $400. I was ok with paying that fee and had moved on. Flash forward to New Year's Eve. I walk to my car after work, and the same issue transpires. STEERING WHEEL LOCKED. I spent New Year's Eve stuck in the parking lot at my work thanks to Toyota. Reasonably furious, I set up an appointment with Toyota of Woburn for January 2nd at 6 am. I called them at 11 am and 1 pm asking for updates. Nobody wanted to reach out to me regarding my car. Finally, I got in touch with a service advisor after hours of waiting for a response. They said that my car needed a new steering wheel lock. Essentially, in my first visit Toyota "reset" my car. It's very similar to unplugging your computer and hoping that this "reset" will fix the issue. They didn't acknowledge the REAL issue with my car which was the steering wheel lock. They charged me $400 to do something that NEVER had to happen. I tried explaining this to my advisor and all he did was argue back and say: "there's no evidence that this issue is related. I have to assume that another issue transpired." They are charging me $500 on top of the original payment. This is the biggest joke of an operation I've ever encountered. Toyota had the chance to right its wrong, but this stubborn firm is NEVER willing to admit its own mistake. Do yourself a favor and never go to Toyota of Woburn. More

Toyota Woburn service department is sucks. I have free oil change service due but they charge me for that.The Service advisor did not tell me I have to pay and he get my sign on the invoice. oil change service due but they charge me for that.The Service advisor did not tell me I have to pay and he get my sign on the invoice. More

GREAT EXPERIENCE AT WOBURN TOYOTA Wally gave me the warmest welcome and made me feel soo comfortable to ask all the questions I needed to ask about my purchase as well as all the avail Wally gave me the warmest welcome and made me feel soo comfortable to ask all the questions I needed to ask about my purchase as well as all the available rebates possible. Honestly I wasn't very sure if Woburn Toyota was going to be my final stop for my my car shopping. However, I realized I was not going any where else. I bought the car, and am happy with my purchase. More

Bait and Switch Robert is who I've worked with after submitting a bad survey after I purchased my new car. He was supposed to help me, and truly at first was great an Robert is who I've worked with after submitting a bad survey after I purchased my new car. He was supposed to help me, and truly at first was great and I felt heard and that someone cared only to realize he missed the entire point. I bought a car from this dealer and through the entire sales process, including price negotiation was told it was a hybrid. It wasn't until the day after I called to confirm I was told it was a gas car. Looking back I could have realized if I knew then what I know now, but the sales person SURELY would have noticed during the test drive -if not for anything else, visually the car's dash was not a hybrid vehicle. He clearly wanted a sale, and got it. The dealer tried to throw in some extras, but they really only totaled $1000 and I was paying a lot for the car- but more so, I just wanted to understand how this happened. I was told they would make it right, but they wouldn't let me out of the deal. They wouldn't give me more for my trade in to offset it. Ken the GM clearly condones this practice, as he has not made a true effort to discuss what happened with me. Robert, in the end showed he didn't care and I only annoyed him with my problems. The second I mentioned calling my attorney, he hung up on me abruptly. I hope Toyota sees this, so I can talk to someone who might genuinely care about a customers experience. I would not recommend anyone shops from this dealer. More

UPDATE - Bad experience with my service (resolved) Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the t Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the technician so this does not happen again to anyone else. He was very friendly, sincere and nice. I really appreciate him calling to follow up and discuss about the issue. Definitely good customer service! _________________________________________ I usually don't write bad review as I believe in second chances but I feel that this review needs to be written so others can be warned of my bad encounter with the service department today. I took my car (2019 Toyota Corolla) in for a 15K mile service which consists of a tire rotation , fluid checks/adjust and etc. When the service was completed, I was assured that everything had been done. I left the dealer but in my guts I had a feeling something was off so I checked my tires to see if they were rotated. Upon checking, the technician (Cody Harris) never actually rotated my tires as I had one off brand tire in the front and it was still in the same spot. I drove back and he played it off as that it didn't need to be rotated because they were all the same tread depth. This is not true because the off brand tire has more depth and I wanted it to be in the rear due to the car being a front wheel drive and it makes more sense to have same set of tires being in the front. It was very disappointing that they lied to me as a customer. I assume that since my car only had 7K miles, he didn't want to do the actual work and assume that everything is fine which is unacceptable. He should've performed the work that he wrote down on the service paperwork. I didn't make a big scene as I was there already for 1 hour and wanted to just go home. There was a nice lady (a manager but I did not get her name), she had him rotate my tires and I left. Anyways, on the ride home, It makes me question as to if he even did any of the work that was mentioned on my service paperwork. I've been coming to Woburn Toyota for service as my primary Toyota dealer and it has been great. I am not sure what happened today but Cody Harris definitely needs to be retrain in integrity, ethics and moral as he lied to me (the customer) and never actually did the work that was intended to be performed. I did call the GM and leave a voicemail to let him know of my issue that I've encountered. Obviously he does not care to return my call so I will be taking my business elsewhere for the future. More

Great experience at Woburn Toyota We recently purchased a 2019 Highlander from Woburn Toyota, great dealership. Wally Sabet was a pleasure to work with, not pushy, but just a gentleman We recently purchased a 2019 Highlander from Woburn Toyota, great dealership. Wally Sabet was a pleasure to work with, not pushy, but just a gentleman. We have purchased many vehicles in the past but this experience was certainly the best we had. If you are looking for a Toyota I would definitely recommend Wally and this dealership. More

I recently purchased a 2019 Camry from Wally. He was a pleasure to work with and very friendly. This was the third dealership I went to. I walked out of the other two. I got a better deal than I thought I pleasure to work with and very friendly. This was the third dealership I went to. I walked out of the other two. I got a better deal than I thought I could get. I highly recommend going to see Wally if your in the market for a new car. More

Malcom Leng-King is the best Toyota is rated #1 and this sales person and dealership is the reason for that. the price began as quoted and no pressure to buy, The car was brand Toyota is rated #1 and this sales person and dealership is the reason for that. the price began as quoted and no pressure to buy, The car was brand new and was delivered in perfect condition They really covered every detail. Every person had a smile and shared their love for my little pug (Romeo). More