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Woburn Toyota
Woburn, MA
2,159 Reviews
We're Woburn Toyota - your smart choice for new and used Toyotas, other used vehicles, finance and service. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to use the Web tools here on our site or stop by our dealership. We're located at 394 Washington St., Woburn, MA. Woburn Toyota 800-649-0400
At Woburn Toyota, our goal is to sell the best vehicles at the lowest prices and treat our customers with respect. As a Massachusetts Toyota dealer, we believe when you choose Woburn Toyota you are making the right choice.
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Showing 2,159 reviews
August 20, 2020
After myself and my family being loyal customers for decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-e decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-existing safety issues. I am a single mom with 3 young kids. I asked them for a car that is safe and reliable for my family. I also purchased the additional warranty. When an emergency warning light and airbag light illuminated within the first year of having the car, I took it to toyota to be looked at, since 1. I bought it there, and 2 I purchased the warranty from them. After having my car for almost a week, they told me they could not fix it because the electronic system was too sophicated. Kudos for being honest on that one. The service tech I worked with was very kind and accommodating. He then advised me to take the car to VW. Which I then did. This is when they found proof of water damage and broken wiring. Woburn was made aware on 2 occasions and asked by VW to help assist with the service repairs, once they finally contacted VW (this took an in person meeting, and an email, as well as a weeks time for them to actually call). Given the fact they sold a car that is in fact unsafe to a single mom with 3 kids, they should be held accountable in some way. As I have stated prior, my family has been loyal customers for decades. I choose to use woburn toyota over Ira where my father works, because of my loyalty. I am confident that I will no longer be loyal to this establishment, nor will my family. I have never been treated so awful by a business. The blatant disregard and dishonesty in selling an unsafe vehicle that is intended to transport children is absolutely appalling. Make sure when purchasing a vehicle from them that is not brand spanking new, that you go over it with a fine tooth comb so you don't end up like me. Once you drive that unsafe car off the lot, even if you're not aware at the time, its you who will be in trouble. They will literally tell you, " I don't know what to tell you,, we can't do anything for you. " how about be decent human beings? Or is that too much to ask? More
by SRamos
Employees Worked With
Mike Gilgun
August 19, 2020
I was attended to very quickly. Dealership was very new and clean. Got a decent deal on my Camry. There were a couple of glitches with getting the registration squared away but they were good about keepi and clean. Got a decent deal on my Camry. There were a couple of glitches with getting the registration squared away but they were good about keeping me informed. More
by kevjm60
Employees Worked With
Demouth, Tom
August 11, 2020
If I can give 0 star I would do it ..3 hours to just have a regular car oil change....the front desk of the service department is horrible especially who is called Belli .I don't recommend to come here for s a regular car oil change....the front desk of the service department is horrible especially who is called Belli .I don't recommend to come here for service if your time is valuable the sales department is great other than that go somewhere else... More
by bostonagent77
Employees Worked With
Belly service front desk
June 13, 2020
Victor Chaves From the sales department, was awesome and very kind!He helped me through the whole process of my new car and I had a great experience as a buyer. very kind!He helped me through the whole process of my new car and I had a great experience as a buyer. More
by nataliacanhoni
Employees Worked With
Victor chaves
June 06, 2020
Thank you! Though it was a VERY rough start due to one of the team members on our initial 2 visits, I have to salute an establishment and its people when they sh Though it was a VERY rough start due to one of the team members on our initial 2 visits, I have to salute an establishment and its people when they show us that the initial impression is not what the entire group stands for. In the rare case where management and team members listen, acknowledge and exceed our initial expectations... they deserve to be praised for it! Thank you, RICKY DESPRES (Sales Manager) for your professionalism in the way you handled our concerns, on our initial 2 interactions with one of your team members which didn’t go so well. You went the extra mile of not only addressing the way we were treated but you further discounted the car AND threw in an extra gift!! Also, just like our 2 initial visits... ERNEST MEMMINGER JR. (Sales Rep) was once again patient, knowledgeable and helpful throughout our interaction... definitely consider him if you’re looking into purchasing your next vehicle. While we’re waiting for the title to come in so we can finish the purchase, I wanted to make sure my initial review was updated so you as a potential buyer was not deterred while shopping for your next vehicle. Thank you team Woburn for making this right for me and my family! We’ll definitely be considering you for any future vehicles and services. More
by arslank1991
Employees Worked With
February 26, 2020
5 Star review for CJ at Toyota of Woburn. Great personality and easy to work with every step of the way. Very knowledgable about the Tacoma truck line up. Helped me narrow down my search and walk a personality and easy to work with every step of the way. Very knowledgable about the Tacoma truck line up. Helped me narrow down my search and walk away with a great truck. Appreciate all the effort CJ. More
by Pregan2015
Employees Worked With
CJ Gagnon
February 17, 2020
Kennedy Depradine is awesome. He helped me through the whole process and answered all the questions I had! For a shy guy like me, he is very easy to talk to. 100% recommend the guy. whole process and answered all the questions I had! For a shy guy like me, he is very easy to talk to. 100% recommend the guy. More
by richardjosephvillamayor
Employees Worked With
Kennedy Depradine
February 12, 2020
I’d like to thank Lurgy for making sure all the car was delivered with the promised improvements and was deliver sparkling clean! This dealer sells a lot of cars due to their competitive pricing and stron delivered with the promised improvements and was deliver sparkling clean! This dealer sells a lot of cars due to their competitive pricing and strong customer service! More
by John.cascio.saugus
Employees Worked With
Lurgy
February 06, 2020
I worked at Woburn Toyota for over a year , first time doing sales and I learned allot there, Reidar was always great to work for, a pleasant personality with a constant smile on his face, as the C.O.O. O doing sales and I learned allot there, Reidar was always great to work for, a pleasant personality with a constant smile on his face, as the C.O.O. Of the whole group he has always seemed such a humble down to earth person and he took the time to acknowledge and encourage me, i was hired as a salesman and working at Woburn Toyota gave me the experience I need to get a job in management in sales in such a relatively short period of time, thank you Reidar :) More
by Mike.garas1
Employees Worked With
Reidar Davies
January 30, 2020
Kennedy Depradine was fantastic at Woburn Toyota I just wanted to let everyone know what a great experience I had at Woburn Toyota. I was looking for a unique used car opportunity and was introduced I just wanted to let everyone know what a great experience I had at Woburn Toyota. I was looking for a unique used car opportunity and was introduced to Kennedy. He was approachable, friendly, helpful and patient with me. Everything you would want in a sales associate. He was accessible after hours for questions, by phone or text. The whole process and experience was fast, efficient and I got the car I wanted! Thank you Kennedy and the teams at Woburn Toyota!! Bob L More
by Bob
