Woburn Toyota

Worst experience I’ve ever had! I went in and purchased a used 4Runner. Two days after getting it home, I had to have it towed due to issues with a tire and a rattling noise. Turned I went in and purchased a used 4Runner. Two days after getting it home, I had to have it towed due to issues with a tire and a rattling noise. Turned out that the car needed $2000 worth of work and they had it for 2 1/2 weeks. Every time I would call to get an update, service told me I had to speak to my specific service representative and that no one else could look at my account to tell me whether or not parts had come in. When I asked for a loaner car, I was told that they didn’t have any and “we can’t just make one fall out of the sky”. I’ve bought Toyotas for years and I will never, ever, go to the dealership again. More

Hello everyone! My name is Rosca Nicolae and I live in Massachusetts. This week I purchased a Toyota Sienna at Toyota Woburn. I would like to thank the company's emp My name is Rosca Nicolae and I live in Massachusetts. This week I purchased a Toyota Sienna at Toyota Woburn. I would like to thank the company's employees who helped me with my choice and purchase. I would like to express special gratitude to sales manager Alex Chuprakov, who supervised the entire sales process and paperwork. Alex always helped to promptly resolve any issues that arose, was attentive, positive and responsive. Every time I contacted him, I received fast and qualified assistance on all issues. When a person has perfect professional skills and a high culture of communication with clients, it is easy and pleasant to work with him. Thank you very much to Toyota Woburn, good luck and great success to Alex. More

NEVER step foot at Woburn Toyota! They are sneaky, they lie, and make you feel uncomfortable, and intimated. They also scream at you on the phone. I am waiting for a $5,000 refund as They are sneaky, they lie, and make you feel uncomfortable, and intimated. They also scream at you on the phone. I am waiting for a $5,000 refund as well as a first payment of a car they never sold me. DONT GO THERE! More

Professional and caring the salesman Ken Oueh got to know me and my needs and made the sales process easy. me and my needs and made the sales process easy. More

This dealer would not live up the the offer they presented as a substitute for a sold advertised car after we accepted put the funds together and added to insurance. Unacceptable behavior presented as a substitute for a sold advertised car after we accepted put the funds together and added to insurance. Unacceptable behavior More

I Ordered a part online for me to pick It at the dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 peo dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 people at the pick up area; one younger and the other one was older. I presented my delivery confirmation and the younger person went to find it. While I was waiting, the older man broke the ice by asking me what I ordered, I told him what it was. He went on grilling me about the part and its purpose as if I wasn’t the person who had ordered. He then asked too many details about my car. I felt humiliated and thought maybe because I was from a different race. I could tell The younger guy was embarrassed by the questioning because he was asked if he confirmed my paperwork. Who would come to the dealership with fake paperwork to steal a part that was for $15?? I would rather drive 50miles to a different dealer than Woburn Toyota which is 5 miles away from me. More

Looked online for a RAV 4 XLE Premium and found one I would have bought. Checked the availability and was told the car was in stock at approximately 10:00 am. Made an appointment to go to the dealer would have bought. Checked the availability and was told the car was in stock at approximately 10:00 am. Made an appointment to go to the dealer that evening. When I arrived I was greeted and gave my name. The salesperson printed out my inquiry and took me to his desk. When he was looking it up on the computer he asked me if it was the red one, I said no, the blue. I could tell something was up. I told the salesperson I was going to be very upset if the car wasn't there. He left to go talk to his manager I believe and came back and said unfortunately the car wasn't there. I immediately stood up and told them I was leaving since they've wasted my time. I had checked if the car was available, I left work early, only to be told they had moved the car to a different dealer. To me it was a bait and switch. The price was great on the car I had selected, and of course it's not there and they want to sell me something else. Not having it. This is the 2nd dealership that has done this to me in 4 days. Not an honest shop in my opinion. I'll go elsewhere. More

Had an appointment to have transmission pan dropped, filter replaced, and ATF refilled. Once I arrived I had to wait 2.5 hours for a quote that this would be a 3 hour job! Here's the best part, I was pr filter replaced, and ATF refilled. Once I arrived I had to wait 2.5 hours for a quote that this would be a 3 hour job! Here's the best part, I was providing all the Toyota transmission fluid, transmission filter, gaskets, plugs, and even replacement screws for the transmission pan. The shop wanted over $540 for just the labor! After baulking at the ridiculous quote, the service advisor reduced the quote to a 2.5 hour job ($450), which was still way to high. Toyota knows this too and shows that this is actually 1.4 hour job. I would encourage other people to look elsewhere to have your Toyota serviced to avoid being ripped off by Woburn Toyota's Service department. More

Glad everybody else got a good deal , just to let people know i got lied to and in a bad place with this truck now first foreign truck ever bought and the last should have bought a chevy . Have a crummy day know i got lied to and in a bad place with this truck now first foreign truck ever bought and the last should have bought a chevy . Have a crummy day . More