Woburn Toyota

Professional and caring the salesman Ken Oueh got to know me and my needs and made the sales process easy. me and my needs and made the sales process easy. More

This dealer would not live up the the offer they presented as a substitute for a sold advertised car after we accepted put the funds together and added to insurance. Unacceptable behavior presented as a substitute for a sold advertised car after we accepted put the funds together and added to insurance. Unacceptable behavior More

I Ordered a part online for me to pick It at the dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 peo dealership. When I got the notification that it was delivered at the dealership I printed the confirmation and took it to the dealership. I met 2 people at the pick up area; one younger and the other one was older. I presented my delivery confirmation and the younger person went to find it. While I was waiting, the older man broke the ice by asking me what I ordered, I told him what it was. He went on grilling me about the part and its purpose as if I wasn’t the person who had ordered. He then asked too many details about my car. I felt humiliated and thought maybe because I was from a different race. I could tell The younger guy was embarrassed by the questioning because he was asked if he confirmed my paperwork. Who would come to the dealership with fake paperwork to steal a part that was for $15?? I would rather drive 50miles to a different dealer than Woburn Toyota which is 5 miles away from me. More

Looked online for a RAV 4 XLE Premium and found one I would have bought. Checked the availability and was told the car was in stock at approximately 10:00 am. Made an appointment to go to the dealer would have bought. Checked the availability and was told the car was in stock at approximately 10:00 am. Made an appointment to go to the dealer that evening. When I arrived I was greeted and gave my name. The salesperson printed out my inquiry and took me to his desk. When he was looking it up on the computer he asked me if it was the red one, I said no, the blue. I could tell something was up. I told the salesperson I was going to be very upset if the car wasn't there. He left to go talk to his manager I believe and came back and said unfortunately the car wasn't there. I immediately stood up and told them I was leaving since they've wasted my time. I had checked if the car was available, I left work early, only to be told they had moved the car to a different dealer. To me it was a bait and switch. The price was great on the car I had selected, and of course it's not there and they want to sell me something else. Not having it. This is the 2nd dealership that has done this to me in 4 days. Not an honest shop in my opinion. I'll go elsewhere. More

Had an appointment to have transmission pan dropped, filter replaced, and ATF refilled. Once I arrived I had to wait 2.5 hours for a quote that this would be a 3 hour job! Here's the best part, I was pr filter replaced, and ATF refilled. Once I arrived I had to wait 2.5 hours for a quote that this would be a 3 hour job! Here's the best part, I was providing all the Toyota transmission fluid, transmission filter, gaskets, plugs, and even replacement screws for the transmission pan. The shop wanted over $540 for just the labor! After baulking at the ridiculous quote, the service advisor reduced the quote to a 2.5 hour job ($450), which was still way to high. Toyota knows this too and shows that this is actually 1.4 hour job. I would encourage other people to look elsewhere to have your Toyota serviced to avoid being ripped off by Woburn Toyota's Service department. More

Glad everybody else got a good deal , just to let people know i got lied to and in a bad place with this truck now first foreign truck ever bought and the last should have bought a chevy . Have a crummy day know i got lied to and in a bad place with this truck now first foreign truck ever bought and the last should have bought a chevy . Have a crummy day . More

This dealer have the worst rude customer service, agents always rude with bad attitude towards customers. and even after you complain nothing changes. It even seems like they are there, doing a favor for th always rude with bad attitude towards customers. and even after you complain nothing changes. It even seems like they are there, doing a favor for their customers. Not to mention that you spend hours there even after you make your appointment. and in the end they present you with an astronomical bill, without you ever having asked for consent to carry out the review or service. More

I came into this dealer and told the salesperson explicitly that I was only looking to do a test drive on a Prius Prime XSE, and that I did not want to buy that day. Unfortunately, I got nothing but explicitly that I was only looking to do a test drive on a Prius Prime XSE, and that I did not want to buy that day. Unfortunately, I got nothing but pressure to buy that day (it was the last day of the month and they wanted the sale). Even after I reminded the salesperson I didn't want to buy, he asked me to wait for him at his desk while he returned the car to the garage, disappeared for a while, and then came back with a lease offer. I luckily walked away in the end, but a few things I experienced (whether it's because it's how this branch treats women or just how they treat everyone, I don't know): 1) They showed me a car they told me was a Prius Prime XSE but was really a Prius Prime XSE Premium and highlighted features that I've since learned aren't even available on the XSE model (such as the digital rearview mirror and ventilated seats) -- I didn't get far enough in a sale to know what would have happened had I bought it, but worth mentioning here. The printout they gave me said it was an XSE, but I do wonder if they have switched the price on me in the end saying it was a Premium? 2) They pulled some rather obvious tricks to manipulate the pricing, saying that they "couldn't believe they were offering me such a good discount," yet at first, showing me only a paper with literally "36 month lease - $547 / month" and no cost breakdown. When I asked for a breakdown, they showed a $500 discount on the car, but suddenly, an $899 charge for a paint warranty had appeared, which they said was mandatory (it's not - confirmed by other dealers) and some other costs that I couldn't quite pin down. They also came back acting like they'd done me a huge favor by lowering the monthly leasing cost, but when I pushed them to clarify, they explained that they'd adjusted the interest rate to reflect my actual credit score (meaning, they'd artificially inflated the cost to begin with by entering in a higher Tier 2 or 3 interest rate, and then when I was negotiating, entered my Tier 1 credit rate as if it were some sort of discount and not what I was entitled to). I found them very pushy and they seemed to want me to buy a car, any car, THAT DAY just so they'd get their numbers on the last day of the month. They said their "amazing offer" would expire when they closed that day (which was 20 minutes later). The finance person even said at one point "You want a car, and we want a number, so how can we both get what we want today?" Yet there was almost no discussion of what I wanted/needed in a car. They did negotiate the monthly lease price with me, but again, with very little transparency about how they arrived at those numbers. I ultimately had zero faith that they would follow through on anything they were promising me, but I did have confidence that I would find many additional vague charges hidden in a leasing or financing agreement I'd sign with them. Overall: when you think of Woburn Toyota, think of every stereotype of car salesmen. I will never return. More

horrible experience. After over two weeks of waiting for a title that I was told was ordered through RMV NH. I tried to try call myself and set up a 3way call between m After over two weeks of waiting for a title that I was told was ordered through RMV NH. I tried to try call myself and set up a 3way call between myself and my sales associate Ken ( who was more than helpful throughout a bad experience) we quickly found that the title was not in NH but Mass ( lack of organization at its finest) where Ken was able to fix the problem. When I expressed my lack of satisfaction with a sales manager his quote was "Would you like to cancel the deal?" in other words, you can leave and we will just find someone else to sell this car to, as we at Woburn Toyota could care less about dealing with you. Lastly, IMO any car that is certified should come with two keys (even though "its only a silver certification which has been the only answer I've received a few times) More