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Wittrock Motor Company - Service Center

Carroll, IA

4.8
148 Reviews

148 Reviews of Wittrock Motor Company - Service Center

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June 13, 2024

Service department clearly communicated issues needing addressed and fix them. The guy, Jim, I dealt with is clearly an asset to this organization. Very pleasant to deal with. More

by ddolson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Determann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Service appointment was next day and completed prior to expectations. Price was fair and Him gave good advice. Misty was great as usual More

by valfitzpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Determann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

They are always quick and efficient. They make sure to ask before giving out switching out a part. More

by jajacobsen663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Determann
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

They did a great job and they did in timely manner which makes me o More

by betz_alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Determann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

We always receive friendly and reliable service at Wittrocks! Misty is welcoming and makes you comfortable asking questions. More

by akluver.ccsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Where we purchased our vehicle. No problems ...like the quick oil change lane ...not having to make appointment. More

by rosemarypolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Service manager is liar and the tech is a fraud. Manager said he rode along for the test drive which was false bc I was standing outside when the tech came back from the test drive. Plus the tech is More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Aye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Determann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech who did the aliagnment.
Jun 12, 2024 -

Wittrock Motor Company responded

We apologize for the experience you had with us regarding your wheel alignment. As discussed, only minor adjustments were made by a experienced technician. We explained the right castor was slightly out of spec but it could not be adjusted without replacing the alignment bolt; something we needed your approval for. It was agreed that you would make the decision on replacing the alignment bolt after driving it again to see if the other adjustments improved it. The alignment was not improved to your satisfaction so we refunded your money for the work performed. We welcome the opportunity to discuss this further to resolve this.

June 07, 2024

I had several issues going on. They diagnosed, worked with extended warranty and explained it all to me. More

by justin_williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Determann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Great people; wouldn’t do business anywhere else. They are honest and transparent in every department More

by jeff@nmcnlaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Wittrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Aye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Determann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

We have bought our last 2 vehicles from Wittrock and have had good service when needed. They even help with picking up our car and do oil change/tire rotation for us,then return our car. That is greatly appr More

by nan_cyhofer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Aye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Determann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Secretary Stacy and Ashley
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