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Withnell Dodge

Salem, OR

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rated
67 Reviews

2650 Commercial St SE

Salem, OR

97302

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Showing 67 reviews

August 30, 2019

Great Sprinter Service Experience! Great Experience with Withnell Dodge Service Department!!! We were on the side of the road with a bad transmission in our Sprinter chassis RV and rea More

by LW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Courtney and the rest!
Sep 12, 2019 -

Withnell Dodge responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

June 05, 2019

Poor Scheduling Process I have been trying to schedule an appointment for the last week with no luck. I called and was told the scheduler was unavailable and I was promised More

by JamesM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jun 06, 2019 -

Withnell Dodge responded

James, we appreciate you sharing your experience with Withnell Dodge. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Sincerely, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

January 25, 2019

Dodge fan for years. This dealership is the BEST!!! Eric Jacobson did an awesome job procuring the vehicle I wanted in an expedient and efficient manner. Ron Menser and his colleague Dylan were very det More

by DodgeGirlCass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Jacobson, Ron Menser, Byron
Jan 28, 2019 -

Withnell Dodge responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Regards, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

December 10, 2018

Service Department I would recommend the service department to family and friends I wouldn't recommend to buy a vehicle from this dealership. I have found a vehicle More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blair Brown
Dec 11, 2018 -

Withnell Dodge responded

Thank you for your honest feedback, Rick. We appreciate you coming in to see us! Regards, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

December 03, 2018

Fantastic service, clean and organized The Withnell sales, service department, and technicians in my opinion are very professional. We have bought four vehicles from them. First car being a More

by Chuck2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric (sales), Byron (service writer), Matt (parts dept)
Dec 04, 2018 -

Withnell Dodge responded

Thanks for your kind review of our dealership! We can't thank you enough for your repeat business and sincerely look forward to your next visit with us! Regards, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

November 17, 2018

New suv Our visit here was GREAT! Our sales man Chris was amazing. Answering all questions and concerns along the way. Amazing place and will defiantly refer More

by Danyellia10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 18, 2018 -

Withnell Dodge responded

Thank you for the feedback! We are happy to hear about your positive experience at our dealership, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

August 30, 2018

A eighteen year customer with good service till last two oil Two oil changes ago service department left a couple of wheel covers barely on and one damaged with stud cover missing. Talked to them a number of tim More

by methus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Byron
Sep 04, 2018 -

Withnell Dodge responded

I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Regards, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

August 15, 2018

Found the perfect Ram Adam and Eric helped me through the daunting process of deciding what type of Ram was right for my needs. It would have been very easy to push a more More

by iM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, Eric, Ron
Aug 15, 2018 -

Withnell Dodge responded

Thank you for this wonderful review and rating! We are so happy to see that we provided quality service and helped you find a car that fit your needs! Please let us know if there is anything else we can do for you, we hope to see you again soon! Sincerely, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

July 23, 2018

New Durango Owner Jeremy went above and beyond to get me into the vehicle I wanted. He’s very knowledgeable about the vehicles on the lot and is a good representation o More

by Durango18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 24, 2018 -

Withnell Dodge responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

June 20, 2018

awesome service! Best Dodge service department hands down! Byron and Dave are the best. I would trust either one! The recall process is painless! thank you for a g More

by evamarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon, Michelle
Jun 20, 2018 -

Withnell Dodge responded

Thank you for putting your trust in us! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Melissa Dutoit, Customer Relations Manager, mdutoit@withnellauto.com

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