Withnell Dodge

I made the mistake of filling out their online contact request. Now I get emails constantly from them, even though I have opted out, for months now about buying a Ram, although I already bought a Ram else request. Now I get emails constantly from them, even though I have opted out, for months now about buying a Ram, although I already bought a Ram elsewhere. And when I called in to ask if they could remove me, the sales guy said I had to tell them where I bought my Ram before they'd remove me. That's terrible customer service. I might not have bought from you this time, but I will absolutely never buy anything from you in the future. I buy a new vehicle every two years, and these twits screwed themselves out of any possible future sale. More

This is the 4 th vehicle I’ve bought at Withnell. Each time the sales rep was Brian. He has always done a great job for me especially on my current Charger. He was able to find me just what i wanted. Lo time the sales rep was Brian. He has always done a great job for me especially on my current Charger. He was able to find me just what i wanted. Love my new Charger!! More

Byron at Withnell Dodge service is awesome!!! He quickly responded to my initial contact and resolved my issue promptly. The communication throughout was much appreciated! responded to my initial contact and resolved my issue promptly. The communication throughout was much appreciated! More

So good, we bought not one, but two pickups at once. Our positive experience began when we were initially greeted and assisted by Hayden McCowan. Hayden helped us through our process with excellent tact Our positive experience began when we were initially greeted and assisted by Hayden McCowan. Hayden helped us through our process with excellent tact and knowledge. He was very friendly and gave us all of the information we needed without ever letting us feel pressured. That is one of the main reasons we came back to Withnell to purchase 2 Ram pickups at once. Hayden is an asset to the Withnell Motor Company. More

Professional Service Plus A Little More After dealing with a very dishonest dealership the week before, it was a real pleasure to find a used vehicle at Withnell with no red flags being rais After dealing with a very dishonest dealership the week before, it was a real pleasure to find a used vehicle at Withnell with no red flags being raised. I dealt with Bo, Brian, and Dillon during the purchase process. So helpful to have the vehicle not overpriced to start. Add courtesy and patience, things went smooth. I was not from the area so had to leave the vehicle in Salem. The dealership said they could hold the vehicle several weeks since I was having shoulder surgery the next day. Turns out the fleet manager Bo on his day off delivered the vehicle to central Oregon for me, no added charge by the weekend. That was service. More

Shadier than Shadey McShade in the shade on a shadey day I understand negative reviews can sometimes look like a grudge so I won't offer my opinions on the practices I observed today in person at Withnell Do I understand negative reviews can sometimes look like a grudge so I won't offer my opinions on the practices I observed today in person at Withnell Dodge of Salem, I will simply note them and allow readers of this review to come to their own conclusions: After visiting the dealership earlier in the week and test driving a car I subsequently negotiated a price on the vehicle with my salesman and was given both verbal and texted confirmation of the agreed price which was confirmed as an "on the road" price, inclusive of all tax, title & fees. Based on this confirmation I traveled to the dealership to complete the purchase. During the first hour of form signing and photocopying, I was presented with a form to sign which, on inspection, turned out to be a request for permission to run a credit check. As I was paying in full by check I queried this and was told it was "company policy" to run a credit check regardless, unfortunately they seemed absolutely unable to provide me with any other reasonable purpose for insisting on a credit check on a customer NOT purchasing a car on credit, and so despite their multiple attempts to encourage me, and with a heavy heart, I declined to sign the form. Fortunately after several trips by my salesman to see "the boss" I was told that as I was extra special they would just this once overlook this policy...it made me feel warm inside and I was transferred over to the Finance Dept. After the first bout of hand cramping signing and initialing was completed I was at last presented with the final bill of sale to sign! I was shocked to my core to discover that somehow the tax, title and fees (amounting to just shy of $500) had been accidentally added on top of the "on the road" price we had agreed. I pointed out their mistake and showed the finance guy the texted confirmation on my phone, he then graciously offered to take possession of my unlocked phone and walk it over to his boss in the other building to get this misunderstanding sorted out once and for all! For unfathomable reasons I just didn't feel comfortable handing over my unlocked phone containing all my personal information, along with the only written proof of the offer I had received, so I declined and offered to send him a copy of the text or show it to his boss personally. Luckily for me it seemed that my previous "extra special" status remained and this wouldn't be necessary. Further waiting and thumb twiddling ensued as I awaited Finance Guy's return and Sales Guy was sent over to paint a picture of misunderstanding and regret in lieu of Finance Guys eventual return whereupon I was informed that they would not honor the agreed price and I should hit the road.....I can only assume they meant with the appropriate on the road fees included. More

Took care of Us right away! Our car broke down while My wife was out of town, and the dealer were the car was taken to kept the car for 4 days and didn't fix the problem! Got the Our car broke down while My wife was out of town, and the dealer were the car was taken to kept the car for 4 days and didn't fix the problem! Got the car home and experienced the same problem and Withnell fixed it right away without any hassle! More

Repairs Ram 1500 Tim, is my service writer. Always kept me informed. Always a great place to have service work done. No problems. Have bought 6 vehicles from Withnell. Tim, is my service writer. Always kept me informed. Always a great place to have service work done. No problems. Have bought 6 vehicles from Withnell. More

Service maintenance done recently Everything was super great. Got us in when we needed it. Great people that greet you with a smile and answer all your questions. Fast and quality s Everything was super great. Got us in when we needed it. Great people that greet you with a smile and answer all your questions. Fast and quality service. They even arranged for us to get to an appointment we needed to get to while the work was being done. Totally a great experience (again!) and we do not want to go anywhere else. More

Byron in service was Amazing!!!! Byron in the service department was awesome! I called with an urgent vehicle issue, he talked me through what to do as I was driving over, made space Byron in the service department was awesome! I called with an urgent vehicle issue, he talked me through what to do as I was driving over, made space on the schedule and helped get the rental car set up so I was all set in 20 minutes. He kept me informed while my vehicle was being repaired and the process went really smoothly when I came back to get it and turn in the rental. I always recommend Byron when someone says they need service done. More