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Wissler Motors - Service Center

Mount Joy, PA

4.7
228 Reviews

228 Reviews of Wissler Motors - Service Center

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November 18, 2019

Timely - courteous - very satisfactory Very pleasant people to work with ! Service is good & I trust them. My only concern is that the cost are pretty high. I will be keep on using this ga More

by Ray Oberholtzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
November 07, 2019

Well Done Pleased with the service we received recently. Efficient, personable, and professional. They aim to please and keep their customers . Will return f More

by jdorfler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Wilson
November 01, 2019

Great Serrvice Ted was great; he communicated everything that was going to occur, and was on target! I would recommend your organization for any type of work. More

by dpetri0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2019

Inspection I never have to wait long to get in for an appointment, but this time was less than a day later! Thank you for being so accommodating!! I also appreci More

by Tammy McNew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Smith and Lucas. I can't read his last name. He inspected my car.
October 21, 2019

Got everything done in a timely order. Needed insp/emis , oil chg on my truck. Prior to this I had brake work done to same vehicle but they left inside messy. Called they told me to come do More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Fry, James Wilson
October 16, 2019

Another great experience Had a 9am appt. By 130pm inspection, emissions, oil change, and wash all completed. The guys in the service dept are always friendly and do great work More

by flash11272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan in service, James Wilson
October 16, 2019

Efficient I called to schedule an oil change and got in the same day. I arrived 10 minutes early, taken back right away and the service was done within 45 minut More

by purpletiger66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Hiestand, James Wilson
October 14, 2019

Sloppy Job Usually get great service from the shop but this time they spilt all the oil from the oil change all over the car and decided not clean it up, which h More

by adam.duryea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Ashley Hiestand, Tyler Ashley, Dan Fry, Yuri Sheaffer, James Wilson, Jason Schmitt
October 10, 2019

Postivie and helpful car servicing I had to have rear tires replaced and they quickly and effectively completed the servicing as well as pointing out a few other potential problems to b More

by Caleb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
October 04, 2019

Very Disappointing !! Had 2 brake calipers dragging, which was my diagnosis ask them to repair. They gave me an WAY Over priced estimate of $1100.. Then charged me over More

by dwise92294
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Cotton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Wissler Motors responded

Mr. Wise – I’m so sorry to hear that you had a bad experience. I’ve been around the industry for over 35 years and absolutely love it here and think the employees are great and have the best interest of the customers in mind when completing their work. Let me recap what I understand to have occurred with your concern. 1. A friend of yours completed brake work on your vehicle. 2. You had your vehicle towed to Wissler Motors to have us diagnose your brake problems. 3. We billed you one (1) hour of diagnosis time at $94. a. Our Manufacturer trained Jeep technician, who has been here for over 20 years, worked on your Jeep Grand Cherokee. b. Our technician spent 1.51 hours of actual time on your vehicle while only billing you for 1 hour. c. In this time frame, the technician disassembled the brake system and because you declined the work, put it back together. d. Our labor rate is at least $15 less per hour then other local dealerships. 4. Cause of your brake concern was ceased calipers. 5. Resolution: a. Left Front Brake Caliper b. Left Rear Brake Caliper c. Front Brake pads (due to wear caused by ceased calipers) - recommended d. Rear Brake pads (due to wear caused by ceased calipers) - recommended e. Brake system flush – recommended To completely resolve the concern, our recommendation was in the $1,100 range which included the diagnosis fee. The labor pricing is pulled directly from 3rd party software for your specific vehicle. All of our parts are also covered by a two (2) year warranty which includes labor cost. If you would have preferred that we complete the bare minimum and replaced the calipers only, we could have…we would not have recommended it for fear of future concerns, but would have completed any work as you see fit, as long as a safety concern did not exist. Mr. Wise, our diagnosing was accurate, and our pricing was correct and verified. I would be happy to discuss how you feel we should have handled your situation so that you are getting the appropriate value and our appreciation at current market rates. Sincerely, Pete Cotton Service Manager 717-653-2091 x131

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