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Wissler Motors - Service Center

Mount Joy, PA

4.7
228 Reviews

228 Reviews of Wissler Motors - Service Center

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June 29, 2017

Outstanding customer service Went in for leaking tire, ended up with computer issues. Until it was done, I dealt with 6 different staff - all went out of their way to help me unde More

by Hathsand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Del, Barbara (in sales... transferred to her by mistake, someone in parts ( who understood my problem immediately), Phil L, Brian Ressler
February 27, 2017

Excellent!! I highly recommend checking out Wissler Motors. They have great customer service and they make purchasing a vehicle an awesome experience. I love my More

by connordavid88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Ashley
August 22, 2016

Find another garage to do you work Took my vehicle to them because it had shut off during driving. Wissler did their so called diagnositic check, but wasn't able to find the problem. More

by Scott
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hans Seidel, Phil L
Sep 13, 2016 -

Wissler Motors responded

Scott – Thank you for speaking with me several weeks ago about your concern. I understand you were disappointed with my service manager’s initial response however I believe we came to an understanding and you were satisfied with the resolution of a 100% refund. I am hoping that you update your review on us and give us another opportunity in the future. In my discussion with you, I noted that I was actually proud of the fact my team did not ask for more billable time from you. This tells me that “upselling the customer” is NOT what they are about. They felt it was an unusual issue and wanted you to proceed to a Ford dealer who could lean on Ford Motors for direction on the unique scenario. My decision for a 100% refund was because I felt we could have completed additional research prior to passing “the buck.” As you said, it was a fuse, however given that the Ford dealer billed you a full 1 ½ hours at $105 per hour tells me it was not a simple diagnosis but only a simple fix. Again, I thank you for speaking with me several weeks ago and if you have any additional questions or concerns, please don’t hesitate to reach out to me. Sincerely, Devin Wissler Vice President & General Manager

March 24, 2016

Total Satisfaction I was totally satisfied with my visit from start to finish. Phil was courteous and helpful and kept me informed in a timely matter regarding work iss More

by MJ Walt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Seidel, Hans Seidel, Phil L
Mar 31, 2016 -

Wissler Motors responded

Thank you for your kind words. We work hard to earn your vote of satisfaction.

February 25, 2016

Mother Nature makes life stressful sometimes!!! Black Ice brought my Ram 1500 and Wissler Motors together. From the first phone call with Ted Morelock in collision, I felt at ease that this was the More

by lglazer in York PA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2016

Great service for car and customer! I hadn't used Wissler for service in a couple of years for no particular reason, then recently, my minivan broke down and my husband suggested towing More

by CAM214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken - car technician, Hans Seidel
Jan 25, 2016 -

Wissler Motors responded

We are glad you chose us also. We pride ourselves on getting the repair done to minimize the time spent without your vehicle. We look forward to seeing you for your regularly scheduled maintenance.

January 23, 2016

Excellent customer service Ive been serviced by Hans and his coworkers several times. They are always very polite, friendly, and very helpfull in the process. I plan on continui More

by Hbf711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Seidel
Jan 25, 2016 -

Wissler Motors responded

Thank you for your kind words. We look forward to providing you with the same great service you have come to expect.

November 10, 2015

Excellent as usual! I had a laundry list of things that needed done o my car. They got it taken care of quickly and professionally and at a good cost. Thanks for the ex More

by Rmlmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Seidel, Phil L
Dec 10, 2015 -

Wissler Motors responded

Thank you for choosing us.

August 21, 2015

Great service and friendly staff. Everyone is so friendly. I am satisfied with all the work that has been done on my car. Prompt service that team is great. From Hans, Phil, Mike is a More

by Josie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Seidel, Phil L
August 19, 2015

Fast and friendly Went in for an oil change, dropped my car off and they called a few hours later, all finished and ready to go, with my discount for a license plate! T More

by Ksnoke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Seidel, Phil L
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