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Wissler Motors - Service Center

Mount Joy, PA

4.7
228 Reviews

228 Reviews of Wissler Motors - Service Center

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July 31, 2019

IT WAS BEYOND EXCELLENT REPAIRS TO MY JEEP WOULD HAVE TAKEN ABOUT 5 HRS. THEY HAD A LOANER READY FOR ME RIGHT AWAY SO I COULD GO HOME AND COME BACK LATER. WAS A BIG HELP SIN More

by mhaldeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
July 19, 2019

helpful service center They do a great job helping you to know what needs to be done and what is immediate and what can hold off a little. This helps plan ahead. Pete and More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Wilson
July 18, 2019

Vehicle service Had my vehicle in for 3000 mile service. The service was done I a timely manor. The employees I dealt with, Pete & James, were very nice to deal with, More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Wilson
July 18, 2019

Prompt service Professional staff, fast service, quick to respond, and explains all work needed/completed. Loyalty program is great, but they don't automatically d More

by KMW128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 17, 2019

Great location, great service Their loyalty program can't be beat. We always get our oil changes and inspections done at Wissler. They are fast, thorough, and very helpful. The More

by kimberlyjthatcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
July 17, 2019

Service Everyone was courteous and professional. Service was done in a timely manner and results were explained. Cost was very reasonable. Evaluated car and More

by cjt781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 12, 2019

Good experience Service work was good, but maybe car wash machine was not working properly. My Jeep was very spotted and it looked like the brushes dragged dirt from More

by dandrawade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2019

Good Recovery We've been having trouble with diagnosing an intermittent problem with our brakes and as a result, recently replaced rotors were damaged. Wissler's c More

by jmattcole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kristie Acevedo
June 28, 2019

Poor service Needed 2 front tires for a vehicle purchased from Wisslers 10 months ago and have only driven about 7000 miles. They charged $95 for the alignment whi More

by M. Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Wilson
Jul 11, 2019 -

M. Miller responded

Mr. Wissler, Thank you for taking time to review my comments. Most of your response, however, is not related to my concerns at all: 1- the need to purchase 2 new tires 10 months and 7000 miles after purchase of vehicle; 2-alignment not included as "complimentary" with purchase of tires (as has been our experience with other service centers when purchasing new tires); 3 - 5 hours to complete the job vs. the 1.5 that was quoted. I will respond to your comments, even though not related, because some of your statements are false. 5. Loaner was not offered - perhaps notes were made after the fact. Who would decline a loaner? The only thing that was offered was a ride home (see your point 6). 7. I am not sure why (perhaps your service rep failed to confirm my husband's phone number) but you called me, not my husband at 2:30 and just said car wasn’t finished - nothing about needing to reschedule. 9. You did not drive my husband back to pick up a completed vehicle - my dad did, after they picked up my daughter from camp. 10. What additional work was done that was not quoted? Inspection, new tires, and alignment were quoted and said to take 1.5 hours.

June 14, 2019

Good service in a timely manner. Wissler Motors fit us in at the minute with an emergency. They diagnosed and fixed our problem as quickly as possible with having to order parts, and More

by roushj71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
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