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Wissler Motors - Service Center

Mount Joy, PA

4.7
228 Reviews

228 Reviews of Wissler Motors - Service Center

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October 04, 2019

No Longer a Customer This isn't just about any one visit. Every visit that I've had with Wissler Motor's Service Center always ends up with mistakes. The most recent was More

by Dan Dickson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Cotton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Wissler Motors responded

Dan, I’m not sure where to start with your concern. We talked on the phone where you dropped the “F-bomb” on me because you felt you should receive a discount but not follow the rules of our program. We have the program rules under the counter that we could hand you, or I could forward them via email to you…they state clearly you must maintain the front plate and rear logo on the vehicle. This is exactly the SAME explanation you had signed off on at delivery of your vehicle acknowledging the requirements. The ONLY exception is if someone has a “military branch” plate on the front in lieu of our plate. I did speak to Mr. Wissler about your concerns. Not only did he acknowledge the program and its requirements to receive the discounts, he was irked that an employee of a company, TCW, which they spend an enormous sum with their other two stores, would publicly ridicule Wissler Motors…just because he didn’t want to follow the policy to receive the benefits. As I stated on the phone to you, I would be happy to re-enroll you, as always, free of charge, so you can receive the benefits in the future. If you or anyone else have concerns regarding our program, I would be happy to speak to you/them regarding our program or this scenario. In all of my 35+ years of experience, I have not seen a better service program for customers and I’m thrilled to be working at Wisslers and for our customers and co-workers who are both the best around. Sincerely, Pete Cotton Service Manager 717-653-2091 x131

September 16, 2019

Fixed dash light and coil springs and map light. The men did The job the men did was good. I will passed to other people. The service was good. Very friendly . Thank you very much. Pete and James. More

by gc2460cc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Wilson
September 16, 2019

great place good place to take your car for service. it's clean, and everybody is friendly. it was easy to make an appiontment with them also. More

by cabbycat.fry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2019

They are nice but do NOT know what they are doing My 2006 Jeep Commander said on the dash "service tire monitor system". I replaced all 5 tmps stems before I came. After replacing a part, they told More

by STARLEAGUEBASEBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
September 03, 2019

Service Department Experience! I can't begin to say enough about the service department! They were extremely pleasant and very accommodating when I had 4 new tires put on my car. More

by sk1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Ashley
August 26, 2019

Thanks for everything! Wissler always provides timely, quality services, and they explain everything that needs done, and what they did to carry out the necessary repairs. I More

by missou.starchild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
August 23, 2019

Routine Service Visit Wissler Motors always treats me with respect and professionalism. They greet me by name and answer any questions I may have. I never feel like they More

by taleidich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2019

Pesky warning light. My new-to-me car had a low tire pressure light come on 2x in a month. Dan in the service department had a thorough check done to make certain the new More

by Mini driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yuri Sheaffer
August 08, 2019

Another great experience As always, Wissler service was friendly and professional. Work was done timely and cost of work is always reasonable. Have never had a bad experienc More

by flash11272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson
August 05, 2019

Service is top notch! The service department was amazing! Very friendly, knowledgeable and just a pleasure to deal with. Great experience for my first time using their s More

by sk1205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Ashley, James Wilson
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