Wissler Motors

Wissler Motors responded

Thanks for you positive review! Looking forward to assisting your car service needs in the future! Devin Wissler GM

Wissler Motors responded

Prankster...you have no idea! Thanks for your review. If you have any questions, don't hesitate to see Phil or myself! Devin Wissler GM

Wissler Motors responded

Thank you for the feedback! If you have any suggestions for improvements, especially in the "kids waiting room", please let me know! Devin Wissler GM

Wissler Motors responded

Wissler Motors said on 03/06/2015 09:58 AM (Private Message) Mr. Gault – I apologize for your frustration with the vehicle you purchased and the follow-up service. I am also very surprised and disappointed you have not reached out to me prior with your concerns given you have family members that I consider friends and who have referred not only yourselves but many others to my business. I would like to address all of your concerns: 1. “Several items wrong with your vehicle when you purchased but didn't realize until a week later” – Before I address the items individually, I would like to point out (and please correct me if I’m wrong) you did not address any concerns with me until March 27, 2014 which was approximately 4 months after you purchased the vehicle. We assisted with many concerns and would have done so more promptly if we would have known about it earlier. a. Wiper Blades – I know we replace the rear wiper blade prior to delivery because it was defective (Repair Order # 66474 on 11/21/2013). I assume the front wiper blades would have been checked at the same time and had, at that time, wiped the windshield clean or they too would have been replaced. Four (4) months after delivery, when you brought it to my attention, we replaced your front two wiper blades at no charge to you. b. Tires unbalanced – We found 1 front tire “out of round” which created the vibration. Again, this was brought to our attention for the first time 4 months after delivery. I discussed with you and came to the resolution of giving 2,500 points which equates to $250 value (I understand you have concerns with point usage and will discuss below). At that time, I thought you expressed satisfaction with the resolution. Your two tires (only one was bad) was $294 installed which means you paid $44 above the value of my points for the non-defective 2nd tire. 2. Nothing covered under purchased service contract – wear items are not covered under any vehicle service contract. What you purchased was a top of the line contract and will cover all mechanical items. It actually exceeds most new vehicle warranties and I am very happy you purchased because it will give you long term peace of mind. This expires 11/29/17 or 101,986 miles. This service contract was also purchased well under our normal price and even farther below market average. 3. Points do not cover broken items – Points can be used for many items. If you are not sure how to take advantage of a program or do not completely understand, grab myself, Del Wissler, or one of the other managers and we would be happy to explain in detail. By the way, your rewards now total 3,380 which equates to a $338 value. The following are several ways you can use points – Just logon to your personal rewards website and print off the certificate for the “reward” that you would like to claim (or ask your advisor to assist you): i. Oil Changes ii. Tire Rotations iii. $50 off Labor iv. $25 off Labor v. PA Inspection 4. …breaking things so we can fix them – I am absolutely dumbfounded and exasperated that you would say privately let alone publicly that I would run a company that does this. You know myself and my background. We do not “create work” and any insinuation of such literally makes me sick. I describe to my 6 and 8 year olds all the time that our job is to help people when they need it – getting them transportation or fixing it so they can get to school, work and church. 5. Small ding in windshield – I pulled out your paperwork and did find a “We Owe” for a windshield chip repair. Our salespeople historically are the ones that follow-up and complete these items for our customers. Your salesperson had left the company and the ball was dropped. We will create a new process to assist in eliminating a repeat of what you experienced. It has now been over 15 months since delivery. Although we erred in following up with you, I urge you to seek us out if we did mishandle something and let us make it right prior to it causing such irritation and creating a larger cost for both of us. Please call me and I would like to discuss how we can make this right with you. I believe I addressed each of your concerns. Please, contact me so we can assist in resolving the windshield and anything else I may have missed. I appreciate all the business your family has given us and am deeply saddened by your experience and approach to handle your dissatisfaction. With sincere apologies, Devin Wissler VP/General Manager Cell – 717-669-5110