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Wissler Motors

Mount Joy, PA

4.8
910 Reviews
Wissler Motors has been been in business since 1965. We have been a new vehicle franchised dealer with AMC, Renault, Chrysler, Plymouth, Jeep, and Eagle. We are the area's premier dealer for all ranges of vehicle including imports and domestics! Besides vehicle sales, Wissler's has an outstanding Collision & Paint Repair facility, Service Center, and Express Services Center where we repair ALL Import & Domestic Brands. We have great value products and programs including our Customer Appreciation Program (C.A.P.) which gives our customers $20 OFF items like Oil Changes and FREE State Inspections without the need for coupons or punch cards! See a service adviser for details today!
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1205 W Main Street

Mount Joy, PA

17552

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Showing 910 reviews

October 04, 2019

Very Disappointing !! Had 2 brake calipers dragging, which was my diagnosis ask them to repair. They gave me an WAY Over priced estimate of $1100.. Then charged me over More

by dwise92294
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Cotton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Wissler Motors responded

Mr. Wise – I’m so sorry to hear that you had a bad experience. I’ve been around the industry for over 35 years and absolutely love it here and think the employees are great and have the best interest of the customers in mind when completing their work. Let me recap what I understand to have occurred with your concern. 1. A friend of yours completed brake work on your vehicle. 2. You had your vehicle towed to Wissler Motors to have us diagnose your brake problems. 3. We billed you one (1) hour of diagnosis time at $94. a. Our Manufacturer trained Jeep technician, who has been here for over 20 years, worked on your Jeep Grand Cherokee. b. Our technician spent 1.51 hours of actual time on your vehicle while only billing you for 1 hour. c. In this time frame, the technician disassembled the brake system and because you declined the work, put it back together. d. Our labor rate is at least $15 less per hour then other local dealerships. 4. Cause of your brake concern was ceased calipers. 5. Resolution: a. Left Front Brake Caliper b. Left Rear Brake Caliper c. Front Brake pads (due to wear caused by ceased calipers) - recommended d. Rear Brake pads (due to wear caused by ceased calipers) - recommended e. Brake system flush – recommended To completely resolve the concern, our recommendation was in the $1,100 range which included the diagnosis fee. The labor pricing is pulled directly from 3rd party software for your specific vehicle. All of our parts are also covered by a two (2) year warranty which includes labor cost. If you would have preferred that we complete the bare minimum and replaced the calipers only, we could have…we would not have recommended it for fear of future concerns, but would have completed any work as you see fit, as long as a safety concern did not exist. Mr. Wise, our diagnosing was accurate, and our pricing was correct and verified. I would be happy to discuss how you feel we should have handled your situation so that you are getting the appropriate value and our appreciation at current market rates. Sincerely, Pete Cotton Service Manager 717-653-2091 x131

October 04, 2019

No Longer a Customer This isn't just about any one visit. Every visit that I've had with Wissler Motor's Service Center always ends up with mistakes. The most recent was More

by Dan Dickson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Cotton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Wissler Motors responded

Dan, I’m not sure where to start with your concern. We talked on the phone where you dropped the “F-bomb” on me because you felt you should receive a discount but not follow the rules of our program. We have the program rules under the counter that we could hand you, or I could forward them via email to you…they state clearly you must maintain the front plate and rear logo on the vehicle. This is exactly the SAME explanation you had signed off on at delivery of your vehicle acknowledging the requirements. The ONLY exception is if someone has a “military branch” plate on the front in lieu of our plate. I did speak to Mr. Wissler about your concerns. Not only did he acknowledge the program and its requirements to receive the discounts, he was irked that an employee of a company, TCW, which they spend an enormous sum with their other two stores, would publicly ridicule Wissler Motors…just because he didn’t want to follow the policy to receive the benefits. As I stated on the phone to you, I would be happy to re-enroll you, as always, free of charge, so you can receive the benefits in the future. If you or anyone else have concerns regarding our program, I would be happy to speak to you/them regarding our program or this scenario. In all of my 35+ years of experience, I have not seen a better service program for customers and I’m thrilled to be working at Wisslers and for our customers and co-workers who are both the best around. Sincerely, Pete Cotton Service Manager 717-653-2091 x131

October 03, 2019

Great car buying experience! Great place to deal with. I enjoyed the experience and everything went smoothly. The car I purchased is exactly what I was looking for. Thanks Yuri. More

by leroyaim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Sheaffer
September 30, 2019

Wonderful! Working with Dan and Ashley was absolutely wonderful! Dan was very thorough while explaining every feature of our new vehicle, and made us feel comple More

by Emily Wissler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Hiestand, Dan Fry
Oct 11, 2019 -

Wissler Motors responded

Thank you for your review and REFERRAL! You should have received your referral check in the mail by now. It was absolutely wonderful working with you and Nate. Nate, thanks for the koozies! If you guys need anything or need your car washed, hit me up! Dan 717-653-2091 x146

September 29, 2019

Whole family experience Our three children were with us for this entire car buying experience. Tyler treated them with as much respect and kindness as he did my husband and I More

by Gantz Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Hiestand, Tyler Ashley
September 27, 2019

12 year Chrysler 300 w/31,826 miles I was in the market for a Chrysler 300 Wissler had one that perfectly fit the bill, being a full-time student, and entering my new career field, I kne More

by Dualmurphdizzle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Hiestand, Tyler Ashley
September 26, 2019

A pleasure It was a pleasure dealing with Justin. The transaction went smoothly and it was really important to find out that Wissler’s is a Christian dealership More

by Scuba+256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Schmitt
September 23, 2019

Good Experience Yuri at Wisslers was a big help to me when I was car shopping. He made sure the vehicle that I picked out was available when I needed it. More

by Tderr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yuri Sheaffer
September 21, 2019

Very positive experience. Went in knowing what I wanted to look at. There was no pressure to buy. I wasnt pushed to look at vehicles outside my price range. Tyler was very help More

by areinfried
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Ashley
September 20, 2019

Wonderful experience. Excellent service and very knowledgeable. Recieved a wonderful deal on trade and car purchase. Jason extremely patient and made me feel at ease throug More

by Jenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Schmitt
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