Wiscasset Ford Inc.

Puschased an suv here with a problem and they said the would fix it before purchase. They more or less hid the problem 6 months later many stops in and they now found the issue and refuse to fix it. I hav would fix it before purchase. They more or less hid the problem 6 months later many stops in and they now found the issue and refuse to fix it. I have reached out to them repeatedly and have not had luck and have not had luck reaching the general manager but will keep trying. More

I have purchased here several times, and every time it has been hassle free. Will buy here again in the future. has been hassle free. Will buy here again in the future. More

Great experience and easy folks to work with. Best trade in value too. in value too. More

Sold me a van that needed over $4000 worth of work. engine mounts were broken which caused a broken filter and hose and an oil leak. Cheapest brake pads that made a high pitch squealing noise and nee engine mounts were broken which caused a broken filter and hose and an oil leak. Cheapest brake pads that made a high pitch squealing noise and needed to be replaced after two months. I thought for sure they would repair a back door that was rattling and pretty loud. Nope. Spent Almost $20,000.The answer I got was what do you want you’re buying a used vehicle. Stay way away from this dealership. Very rude as they push me out the door when I came back to try to get this issue resolved More

Originally, we had a great used car buying experience w/ Wiscasset Ford in Wiscasset, Maine for my 16 y/o daughters first car in July 2020. However, six months after purchase, in March of 2021 the transmiss Wiscasset Ford in Wiscasset, Maine for my 16 y/o daughters first car in July 2020. However, six months after purchase, in March of 2021 the transmission needed to be replaced. This problem was addressed by Ford in a recall of the vehicle's transmission that we were unaware of when we purchased the used vehicle.  Ironically, Wiscasset Ford also serviced this particular vehicle with the previous owner since 2014. Why wasn't this recall or the others completed before it was sold to us despite Wiscasset Ford having serviced the vehicle? When I called to request that they honor the recall, they refused and claimed that the vehicle was in good working order when it was sold, yet none of the recalls (there are two others for battery junction box and door latch) had been completed. I am very upset with this company that sold us a car that they serviced, knew about the recalls and neglected to complete the necessary updates before they expired. We thought that buying a Ford from a Ford dealer would provide us some security from issues like this. More

Very disappointed in the service department! This was my 3rd time having my truck serviced with Wiscasset ford and I don't know what's going on in the service department but it's gone downhill and will be m 3rd time having my truck serviced with Wiscasset ford and I don't know what's going on in the service department but it's gone downhill and will be my last. I made a reservation 3 weeks early for 8am, standard service, state inspection, and a recall check. I showed up at 8am to find out something had happened with my reservation, no problem I had a ride and didn't need my truck until later. They said it would be done around 3:30. At 3 they called and said it wouldn't be until 4:30. So I got dropped off at 4:30 and it still wasn't ready. I could hear mechanics arguing over something to do with a vehicle, I had a feeling it was my truck. Finally they came and asked about my front license plate, I still had the state bicentennial plate on. I told them them where the actual plate was and they changed them out. Shortly after an older mechanic came in demanding to speak with me, he proceeded to give me a bunch of xxxx for the type of inspection sticker I had on the truck. The inspection sticker was still the original sticker from when I purchased it a year ago. So he starts telling me how since I have commercial plates I need a commercial inspection sticker. Under state law I only need a commercial sticker if the truck is being used for commerce. My vehicle is a registered non-commerce but under maine law has to have commercial plates because of its GVWR. I finally got my truck back and left at 5:30. I drove the 10 minutes home and the next day find my license plate half falling off because they only put the screws half in. I then found all my personal stuff, registration, gloves, and vanity plate just thrown in the cab. Stuff was on the floor, seats, and dash. This was the most unprofessional service I've ever received at any dealer in my life. I would leave one star but the service manager apologized for the behavior of the mechanic and it was fine until I found my stuff tossed like trash on the floor. I will not be taking my truck or my wife's new explorer to Wiscasset ford for service again. I also use to recommend them to people I work with at BIW, I will now be recommending against it. Luckily I have plenty of dealers to choose from in my area. More

Whole experience was good except I waited over 90 minutes to sign papers to buy vehicle when I had an appointment at 10am. Apparently two appointments were scheduled at the same time. I would have been hap to sign papers to buy vehicle when I had an appointment at 10am. Apparently two appointments were scheduled at the same time. I would have been happy to come later or earlier if this was communicated to me. Not good customer service. More

Take my car in, first attempt at repairs takes a week and lasts 10 miles. Second attempt takes nearly a month and when I get the car back there is an obvious dent in the fender. First response is "It will lasts 10 miles. Second attempt takes nearly a month and when I get the car back there is an obvious dent in the fender. First response is "It will buff out" - mind you this is a dent and not a scratch. For background I have been dealing with them for 15 years and they have a really bad attitude towards customers now. More

Very happy with my new truck. Wiscasett Ford was very fast very helpful. Have bought my last 2 vehicles there. Only thing they could work on is the service department. Sales has been awesome!! fast very helpful. Have bought my last 2 vehicles there. Only thing they could work on is the service department. Sales has been awesome!! More

Thank you Laura you was very helpful and nice. You made the process easy. My first new truck yeehaw.Will be back again Im sure. the process easy. My first new truck yeehaw.Will be back again Im sure. More