Winter Haven Honda

Bad Customer Service They will help you until you purchase your car. After that you are on your own. I have been trying to cancel warranties for months with them in order They will help you until you purchase your car. After that you are on your own. I have been trying to cancel warranties for months with them in order to process my GAP coverage after my total loss of my car. They have never returned my call, they have been "processing" my paper work for weeks at this point. I have now have to continue paying for a car I don't even have anymore because of Winter Haven Honda. I do not recommend them at all anymore. They do not want to help you. More

Sales and Service I purchased a used Acura MDX from Mike Davis at this dealership. I have purchased quite a few cars in my day, and this is the first true sincere, hon I purchased a used Acura MDX from Mike Davis at this dealership. I have purchased quite a few cars in my day, and this is the first true sincere, honest, courteous salesman I have ever dwelt with. He not only answered my texts/calls promptly, but he made sure that I got the price I wanted and made sure I understood all the features in the car before I left...did I mention I purchased a Acura at a Honda dealership? He was so knowledgeable in all aspects of the car, and very patient with me when he explained it. I then had the car picked up at my residence and a loaner provided for the "LuxCare" protective service. He then arranged, with Cassidy in Customer Service, to have my car driven back home and the loaner picked up. I will definitely be doing business with Mike Davis and Winter Haven Honda in the future! More

Great salesman worth the drive I recently purchased a 2017 Honda accord touring V6 from Winterhaven Honda. Mike Davis was my salesman and he was awesome! Very knowledgeable about al I recently purchased a 2017 Honda accord touring V6 from Winterhaven Honda. Mike Davis was my salesman and he was awesome! Very knowledgeable about all of the latest technology and explained it as long as he had to as to make sure I understood. And he made sure I was completely satisfied before I left the lot. I would highly recommend making the drive from Lakeland to go see Mike Davis at Winter Haven Honda if you're interested in purchasing a new or used car. The price was also a couple thousand dollars cheaper than what I was offered at a Lakeland dealership who I previously purchased 4 new cars from. It's definitely worth the trip in every way if you're in the market for a Honda and be sure to ask for Mike Davis. More

Best car buying experience ever Jason was so friendly on the first contact over the phone; he was completely knowledgable about the car and was flexible on the price as well. When we Jason was so friendly on the first contact over the phone; he was completely knowledgable about the car and was flexible on the price as well. When we arrived, he had ALL the paperwork done and the car was exactly as we agreed and he showed us how to use all the tech on the new car. I am a retired former business owner and never enjoyed the car buying process.......Jason was the best......how do you beat friendly, helpful, nice, knowledgable, and detail oriented?! Now we know why his nickname is "Happy". More

Great lobby Winter Haven Honda is always courteous and cordial. It's like you think of reasons to get your car serviced so you can enjoy the relaxed and friendly Winter Haven Honda is always courteous and cordial. It's like you think of reasons to get your car serviced so you can enjoy the relaxed and friendly waiting area. More

What a nightmare Let me preface this with Dave Helpher and Mike Davis in sales are great. However based on the rest of my experience, I'd never go back. I emailed Let me preface this with Dave Helpher and Mike Davis in sales are great. However based on the rest of my experience, I'd never go back. I emailed about a used certified pre-owned car, got the price, and scheduled to come in and get the car the next morning. I would have gone that day but the rep scheduled me to meet salesman that sold me my prior car. I drive an hour and half to find my salesman is out sick which is understandable however anyone at the dealership could have advised me before I drove over. I see the rep that gave me the car info and scheduled my appointment and suddenly they won't sell me the car as they decided to send it to auction but no one there knows anything on why. I checked and the same car was still available on their internet page while I was standing there. So I have to pick another car but anything with the same warranty is minimum $2500 more. I ended up buying a used Nissan for the same price but no warranty as it was in my price range and I was already there. Had I not needed a car for my son for Monday I would have left. Then I'm told they changed internet and lost my application (since 2pm prior day). So after 45 minutes of picking a car, paperwork and paying 50% down I have to wait for the finance department. Another 2 hour and 20 minute wait. Even if you pay the full amount in cash you have to wait for the finance department. Driving home it finally hit me, this is the classic definition of bait and switch. I should have just walked away but 3 hours round trip they figure you'll buy something else. This is the second car I bought here and while I love the sales staff, I will never go back and wouldn't ever recommend it. Who says we decided not to sell it after you get a buyer with no reason? If they were offering a 12 month warranty they had obviously inspected the car already. I will assume they got someone to pay more before I got there. More

excelent service Luis Ortega, the sales person that took care of us was very knowledgeable and courteous and was able to guide us into the right vehicle. Luis Ortega, the sales person that took care of us was very knowledgeable and courteous and was able to guide us into the right vehicle. More