Winter Haven Honda

Poor Honda parts and customer service and no follow up Bought a brand new Honda battery for Honda Odyssey that has a 100 month warranty , died just after the 36 months free warranty, so had to pay the diff Bought a brand new Honda battery for Honda Odyssey that has a 100 month warranty , died just after the 36 months free warranty, so had to pay the difference, which I can understand that. Get another Honda battery and it lasted only 10 months. Go back and its ‘oh I’m sorry that’s still under the 100 month warranty you’ll have to buy another battery at the pro rated price’. So in a nut shell in 4 years 3 battery’s supposed to be in an 8 year warranty and the costs have been just shy of buying 3 brand new batteries. Call corporate filed a complaint stated to call the service manager speak to them, they were sure they would do something. Right, called him and it has been a week he’s never called back. Called corporate back, they say we can file a complaint against them but nothing we can do. So Honda wants you to use them for the original parts for your Honda but do not want to stand behind their product. 10 months is ridiculous for a life of a brand new battery, battery was defective and should have been dealt with better. Especially when customer only takes their Honda to them. Poor business practices and customer service. More

Treated right! For three days, I negotiated with 6 Honda dealerships across 3 counties, incl. Michael Lopez from Winter Haven Honda. As an educated consumer, I can’t For three days, I negotiated with 6 Honda dealerships across 3 counties, incl. Michael Lopez from Winter Haven Honda. As an educated consumer, I can’t really use the term “wasted”, but I can say that I delayed the process of purchasing my 2019 Honda Accord by 2 days & about 23 hours. Mike was readily available by phone (my preference), text & e-mail. He treated me like a person, never condescending & always professional, knowledgeable & straight-forward; incl. fact-checking if he wasn’t 100% sure about something (which only applied to a detail or 2). He sent pictures & was true to every word he spoke. Upon arriving & going through the purchasing process, Mike sat with me in the car & went through every feature on my Accord, pausing for my every question & allowing me to interact hands-on as we progressed. As awesome as the car is, at the end of the day, I made the deal with Mike, because of Mike – he earned, & retained my trust. I would be remiss to not mention Alejandro Botello, who handled the paperwork in the financing office; another great guy who is pleasantly personable & just simply – professional. I am beyond ecstatic with my brand-new Honda & can’t say enough about all the staff that I encountered from initial contact, to driving off the lot. I drove 2 hours each way; the latter segment being the most enjoyable! Thank you, Michael Lopez & Winter Haven Honda, for a great deal to put me behind the wheel of my truly stellar 2019 Accord! I’ll be back! P.S. - Really appreciate the Veterans reserved parking - Thanks Joe Wagner (Owner)! More

I bought a 2018 Honda Pilot I found the car I was looking for on the internet and Mike Davis responded. We went to see it and he offered an alternative we liked better. He got I found the car I was looking for on the internet and Mike Davis responded. We went to see it and he offered an alternative we liked better. He got us a better trade price for our old car than Regal Honda and came down on the price of the 2018 EXL that had the features we preferred. We were very pleased with the outcome and love our new car. More

Poor service dept. Monday, June 24, went to WH Honda service and ask that they check my tire pressure, my tire warning light was on. I explained I had my tires rotated Monday, June 24, went to WH Honda service and ask that they check my tire pressure, my tire warning light was on. I explained I had my tires rotated a few days earlier. Service advisor said no need to check pressure, suggested the computer was probably not reset. He reset the computer. The following day my right rear tire had a blow out on I4 at 75mph. The tire dealership, without any knowledge of history, said we were riding on low pressure and that caused the blowout, he could tell by the tire. Winter Haven Honda endangered our lives, it would have taken a few seconds to check my tire pressure, More

Great Experience! Went in expecting to just do a test drive.Our salesperson,Rodney offered a few suggestions and we walked out an hour later with a great car with a gr Went in expecting to just do a test drive.Our salesperson,Rodney offered a few suggestions and we walked out an hour later with a great car with a great deal! Rodney was professional,gave us his undivided attention.He was knowledgeable and anything he couldn't answer,he found someone who could.He was friendly and did not try to push us into anything .We were up front with what we wanted,what we had and he worked with that. Everyone we met at the dealership had a smile and said hi. We never once felt pressured.Even in the business office where they try to talk you into service warranties and select packages,there were no high pressure tactics. One of the top dealership experiences i have had.Highly recommend! More

Thanks for the Help! Our 2018 Honda Accord broke down on I-4 while traveling home on Sunday. We had it towed to Winter Haven Honda. The service department was closed that Our 2018 Honda Accord broke down on I-4 while traveling home on Sunday. We had it towed to Winter Haven Honda. The service department was closed that day but the Sales department was opened. We were stranded until Monday so we made a hotel reservation in town. We still had no way to get to the hotel with our luggage. That's when George Menendez from the sales department came to our rescue. He was kind enough to drive us into town to our hotel. We are very grateful for that. Thank you George. George Bailey in the Service Department was very helpful the next day also. He sent a courtesy car to pick us up and explained what was going on with the car. We got the car back on Tuesday and it's working fine. Thanks guys! More

2012 Honda Ridgeline and how horrible this place is David Ruiz identified himself as the online sales manager. We called about buying another ridgeline as ours was totaled due to a hale storm. Yes, in F David Ruiz identified himself as the online sales manager. We called about buying another ridgeline as ours was totaled due to a hale storm. Yes, in Florida, hale. So, feeling horrible about losing our ridgeline, we made a snap decision to look for another. And so this began. We went to look at a 2012 ridgeline they had and from the start, it is easy to tell David Ruiz has 0 people skills. On the test drive, I asked a simple question about dual air. Now I know it wasn't there. Yet he launched into the que card, "Well, we price our vehicles competitively blah blah blah." All he had to say was no. He was pushy about us signing a contract with 15.4% interest. ROFL. He clearly thought he had a desperate couple in front of him but what was even more horrible was that my credit score actually lowered from whatever method they use to find financing. We went in with a sizable down payment that would have been eaten up and we would have paid $25k for a $16k truck. We found a much better deal else where and are much happier with our much newer truck and much lower interest rate. We found this through trucar and they say on their website that there is a warranty to 100k miles. Yet, Dave said there was no warranty it was as is. When confronted with this, he said no warranty. He also refused to give us a copy of our credit report and the offer sheet. Good thing I'm fast and took pics of all of it with my phone. More

Excellence Service George customer service was superb. He was polite and professional the entire time. I couldn’t ask for a better sales rep. I highly recommend George.. George customer service was superb. He was polite and professional the entire time. I couldn’t ask for a better sales rep. I highly recommend George.. George helped me find the perfect car. From walking through the door to leaving with my new vehicle he was great. He communication throughout the process and made sure we were comfortable. I got a brand new car for a great price. The whole experience was excellent. More

great experience Luis Ortega was fantastic. He was honest and patient the entire time. He listened to what I was trying to accomplish. He did a great job Luis Ortega was fantastic. He was honest and patient the entire time. He listened to what I was trying to accomplish. He did a great job More

Wasted four hours driving. Drove a total of two hours to see a used truck went back and forth with the sales man and was looking forward to test driving the truck. Upon arrival Drove a total of two hours to see a used truck went back and forth with the sales man and was looking forward to test driving the truck. Upon arrival and looking over the truck I found all four tires showing serious dry rot. I was told the truck had been though a safety inspection. I find that hard to believe. if they let those tires pass inspection I can only image what else they let slide. Please use caution buying a used vehicle from this location. More