Winter Haven Honda

I have always taken my Honda CR-V to the Honda in winter haven and the last time I had it changed again their mechanic there forgot to replace my seal that goes with my oil filter? Therefore I was leaking o haven and the last time I had it changed again their mechanic there forgot to replace my seal that goes with my oil filter? Therefore I was leaking oil after a week or two? I wish I had kept my receipt to know who worked on it ! But just be careful you never know if they do this intentionally to make money off you by forcing you to go back and letting them care for it when it was them who messed it up from the get go!!!!!! 👎👎👎 More

I was very pleased with the assistance I received from Michael, he helped me buy a used car with no stress. No one in town would help me with my very isolated situation but he made It happen for me. I wou Michael, he helped me buy a used car with no stress. No one in town would help me with my very isolated situation but he made It happen for me. I would recommend Michael Lopez if you want honesty and consideration. More

Wonderful experience! Winter Haven Honda worked quickly and efficiently with me over the phone and through email and texts to get just the vehicle I wanted at an excellent price. Then, they delivered it to and efficiently with me over the phone and through email and texts to get just the vehicle I wanted at an excellent price. Then, they delivered it to me and picked up my trade-in, even though I am more than 60 miles away. This was very important to me since I am in an at-risk category for COVID -19. Excellent! More

We had a great experience at WH Honda. Rodney did above and beyond for us . Finance was very nice but professional at the same time. We would consider coming back or sending potential customers to you. and beyond for us . Finance was very nice but professional at the same time. We would consider coming back or sending potential customers to you. More

George was my sales person helped me put together the deal that I wanted. Just bought a 2020 CRV. People in the finance department were very easy and helpful to work with. deal that I wanted. Just bought a 2020 CRV. People in the finance department were very easy and helpful to work with. More

Worst Dealership Experience Purchased 2015 Honda from Winter Haven Honda in 2017 with and the finance department talked me into purchasing an extended warranty. This was a huge Purchased 2015 Honda from Winter Haven Honda in 2017 with and the finance department talked me into purchasing an extended warranty. This was a huge mistake because when I sold the paid off vehicle two years later, I was told by the warranty company that it would need to be canceled by the dealership. Submitted odometer statement to the Finance manager and he never submitted the odometer statement to the warranty company for the cancellation. I called the store manager who did not return my call until months after I attempted to cancel the policy directly through the warranty company. The vehicle was sold in January 2020, the cancellation request was submitted in February 2020 and it is now May 2020 and the warranty policy still has not been cancelled nor have I received a refund. I would never purchase a vehicle from Winter Haven Honda again and nor should you. More

Good dealer excellent vendor n excellent place work good for costumes good equipment n excellent mechanics shop all personal its excellent n good deals n costumer happy for costumes good equipment n excellent mechanics shop all personal its excellent n good deals n costumer happy More

I purchased a 2018 Toyota Highlander December 6 2019 everyone very nice. Brian, whoever is in office to the right said if my tag didn't come within a week call to let him know. I called left messages, I everyone very nice. Brian, whoever is in office to the right said if my tag didn't come within a week call to let him know. I called left messages, I went back spoke to man in office on the left this time was told the lady upstairs was not there yet but someone would call me back that day. Called manager voice message said he checks them multiple times a day and would return the call. By now my temp tag has expired and after calling the tag agency myself I was told to go to the dealership. I went back a 3rd time complaining and was told this time there was a problem and given another temp tag. They could have told me this with a call and to come get another temp tag until everything was settled and the plate would be sent out. No instead they repeatedly, intentionally ignored and refused to return my calls. The only assistance I received was from the salesman Santos. Honda has a good rating this is why I went in but their customer service after you sign is horrible. I've paid $400 for a tag that I couldn't get any answers about until 3 days after driving around with an expired temp tag and driving back down there. I will come back and post when I finally receive my license plate. Pansy Jelks More

I bought a 2018 Honda Pilot from Winter Haven Honda in October. I was able to work out the details and the paperwork from out of the state. the salesman, Jeff Johnson was very responsive and good to wor October. I was able to work out the details and the paperwork from out of the state. the salesman, Jeff Johnson was very responsive and good to work with but the business office, not so much. Despite my explicit instructions and corrections to the paperwork sent to them, the car title had errors that the dealer could not or would not correct. I was told I had to get the title corrected at my expense. Other problems were that the listing for the car said it had 9,772 miles on it and that it was Certified by Honda. When we picked it up it had 11,612 miles on it and they could not explain the difference. I had to press them to issue the warranty and am not sure it was the Certified one. So overall, the dealership was decent to deal with on the sales side and I am pleased with the car. They need to pay more attention to details and get paperwork correct. Double check all paperwork and insist that it be correct before finalizing the purchase. More

Great Deals They gave us a great deal on our New Cr-V ask for George. He was very knowledgeable and helpful. Will definitely return if we decide to upgrade again. They gave us a great deal on our New Cr-V ask for George. He was very knowledgeable and helpful. Will definitely return if we decide to upgrade again. More