Winter Haven Honda

Recently I purchased a car from Honda. Two months later sales German Candelaria its the best very attentive Two months later sales German Candelaria its the best very attentive More

I am from Georgia. I was looking for a red 2022 Honda Civic Si. At the time of contact, I spoke with German. He said the dealership didn't have one but one was on order I was looking for a red 2022 Honda Civic Si. At the time of contact, I spoke with German. He said the dealership didn't have one but one was on order and on its way and he would keep my information for when it comes in. When I hung up the phone I figured that would be it and would never hear from the again. Around a week later, I received a call from German stating the car JUST hit the ground and asked if I was still interested. He immediately went to work for me and this transaction was done within a few hours. Finance manager overnighted the paperwork to me and the vehicle was mine. Several days later I flew from Atlanta into Orlando and the dealership had someone there waiting for me. Super nice guy! When I arrived at the dealership, everyone was extremely friendly an went above and beyond to make sure I was comfortable. Going over the car took longer than the remaining paperwork. I would recommend purchasing from this dealership a million times over. I couldn't have asked for a better experience. More

Buying a vehicle with Mostafa was easy and enjoyable experience. He went above and beyond for me. I highly recommend him and Winter Haven Honda! experience. He went above and beyond for me. I highly recommend him and Winter Haven Honda! More

Recently I purchased a car from Honda. Two months later I was pulled over and their was some confusion over the plates and Amy Gonzalez and the staff went above and beyond to resolve everything for me which was pulled over and their was some confusion over the plates and Amy Gonzalez and the staff went above and beyond to resolve everything for me which speaks highly of the integrity of the dealership. When looking for a new car its important to have people who look out for your interests. I'm thankful to have them to come alongside me and resolve this!!! You should be in good hands if you go there. More

I bought a used car from you guys it's been 3 months and so far I spent $3000 to fix it and you guys told me nothing wrong wi the car everything was checked out before. You guys give me a trash car. And you so far I spent $3000 to fix it and you guys told me nothing wrong wi the car everything was checked out before. You guys give me a trash car. And you know it. More

On 12/20/20 I drop off my CR-V for filter and oil change. You bring your Honda vehicle to Winter Haven Honda with the confidence they will use Honda original parts. But this not case, they are ripping off You bring your Honda vehicle to Winter Haven Honda with the confidence they will use Honda original parts. But this not case, they are ripping off customer with generic parts, instead of genuine parts. Happened to me. They installed a NAPA oil filter instead of a Honda genuine filter. I call and try to talk to General Manager, Service Manager. But nobody is available, nor they return your call. They are ripping off your money. If you are Winter Haven Honda customer, better verify the work they do before you leave the dealer. More

Very friendly and expert sales staff. We had no problems. More

I've read some some of the reviews, my experience was outstanding with Tracy and the service department, I got exactly what I needed on my timeline, thank you Tracy I will be back and end of month hope outstanding with Tracy and the service department, I got exactly what I needed on my timeline, thank you Tracy I will be back and end of month hope to see you soon ( even though your a yankee lol ) now as far as waiting for my car I was approached by a sales person and asked for a car price on a ford Taurus he responded with " I will check " he never came back and tended to another customer so to that I give a big fat 0 star, that's not how you treat a retired army purple heart vet. Other than that Hey Tracy!!! More

This has to be my worst experience ever when it comes to car dealerships. This dealer would say anything in order to sell The car, Warranties and services...but when you require them to be there for you...t car dealerships. This dealer would say anything in order to sell The car, Warranties and services...but when you require them to be there for you...they will ignore you and disrespect you like no one else. I sold my car back in August 2020 and I waited until Honda Finance sent me the letter that the loan was successfully paid out. I then immediately called the dealer to reimburse my prorated Extended warranties, and that’s when I met the most disrespectful Finance “Manager” you will ever encounter...Stephen Petrocelli. Stephen, not only lied to me saying that I didn’t purchase the VSC extended warranty, when I had all the official dealership documents proving him wrong, but he has singlehandedly delayed the whole process...while ignoring calls/emails or just providing misleading next steps. *I have 100% of the email communications, to validate this illegal scheme* Winter Haven honda, after I had to share the documents (originals from when the actual sales transaction occurred), then they recognized that I was right and told me that after sending them a few documents they should get everything processed. So I did, I immediately sent over all the required documents and called back to confirm receipt and see of everything was in order. To my surprise, a month later Stephen sent me an email saying that he had forgot that I needed to sign one more paper...which I printed, signed and sent immediately to avoid another wasted month. After this I did receive the Wheels & Tires prorated refund (Sep 2020), but not the VSC (The extremely expensive Extended warranty for 7 years) Fast forward to today, almost 6 months after I continue to get ignored and disrespected on what I believe is my right. I have done everything legally and as instructed and Winter Haven Honda has kept, illegally” a warranty running on a car that was sold back on August 2020...all this illegal scheme is to avoid paying the customer money and in turn avoiding impacting their finance results. *I was indeed confirmed by the dealer on mid December that the issue was within the dealership as apparently Stephen provided the documents 3 months late to the Accounting department. They did confirm that I should expect a prorated refund as of August 2020 on my VSC warranty in the next two weeks time I would receive the check from Honda...it has been a month after that, and they continue to ignore my emails.* While I will continue finding LEGAL ways to get my money back, I strongly suggest everyone to stay away from this dealership. Believe me it is not fun at all, and yes, I have even used their webpage email feature that sends a note to the dealer GM, whom either fully ignored my request or never got the note. Don’t fall for this trap, I do want others to not experience what I am going through. More

Justin Funes, salesman, I give him 5 stars. We had a budget, and he took the time to find me the car that fit my budget. He was patient and a pleasure to do business with. Also Bob in finance was great budget, and he took the time to find me the car that fit my budget. He was patient and a pleasure to do business with. Also Bob in finance was great and did not pressure us to add on any packages. I highly recommend going to Winter Haven Honda and ask for Justin. More