Winter Haven Honda

We were there 3/7/25 looking to buy a vehicle and trade a 2022 passport in on it. We did make an appointment in advance so we could save a little time as we knew what we wanted to purchase. As you walk into 2022 passport in on it. We did make an appointment in advance so we could save a little time as we knew what we wanted to purchase. As you walk into the sales room you will be greeted by someone sitting at the entrance. We didn't know that the greeter was the sales manager at the time. The salesman's name was Stephen and he was friendly and spent way too much time answering all of our questions, also going on a test ride. We are both retired so price is one of the main issues for us. He understood this so he did his best to put us in a new car. The sales manager got involved, I forget his name, and he did the same trying to get together on a price we could both live with. Unfortunately we were very close but couldn't get the job done. We were separated by about two or three trips to the grocery store. Even after that we both agreed they treated us extremely well and were patient with us older folks. We can't say enough about how the two of them treated us and a thumbs up to Winter Haven Honda. More

It was an easy transaction thanks to the work of Nepolian . Very knowledgeable and very helpful. Good experience. . Very knowledgeable and very helpful. Good experience. More

I recently had the pleasure of purchasing a car from WINTER HAVEN HONDA, and I cannot recommend them highly enough. Bryan Irazarry, the salesman who assisted me, was incredibly friendly, eager to help, WINTER HAVEN HONDA, and I cannot recommend them highly enough. Bryan Irazarry, the salesman who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. The dealership,with impeccably clean cars, making the browsing and buying experience enjoyable and stress-free. If you're in the market for a new or used vehicle, I highly encourage you to visit Winter Haven Honda, and ask for Bryan. You won't be disappointed! More

Absolute terrible experience! They give you their KBB value for their vehicle and tell how good the deal is for you then tag on ridiculous predelivery fees , but on your trade in They give you their KBB value for their vehicle and tell how good the deal is for you then tag on ridiculous predelivery fees , but on your trade in KBB value doesn’t matter we need to use fair market value and attempt to keep the upper hand! DONT WASTE YOUR TIME ! Stick with who you trust purchased the last 7 new Hondas from Brandon Honda why I would imagine I’d get a good deal elsewhere is beyond me ! More

James was a fantastic resource for my husband and I while buying our new car. He was honest, informative, and not at all pushy! Stephen handled our financing, and he made sure that we used our preferred lend buying our new car. He was honest, informative, and not at all pushy! Stephen handled our financing, and he made sure that we used our preferred lender and got us the best approval rate possible! Thank you both! More

I highly recommend Winter Haven Honda! It is the best dealership that I have ever been involved with! I purchased a used vehicle "As is.” This being said, the dealership stood behind th It is the best dealership that I have ever been involved with! I purchased a used vehicle "As is.” This being said, the dealership stood behind the vehicle and repaired an issue that costed more than $2,000 AT NO COST TO ME!!! I can't say enough about Winter Haven Honda. If I could give the dealership more than five stars, I would! I also highly recommend salesman Robert Smith and JR in the service department! Both gentlemen were great to work with. I would definitely contact Robert Smith and JR for your vehicle needs!!! I can't say enough about Winter Haven Honda, Robert Smith and JR!!! Great service and they stand behind the vehicles that they sell!!! More

James was an excellent sales rep. He got me the price I wanted and the trade value I wanted from my 2016 BMW. Other Honda dealers were $4,000 below the trade value James got for me. He got me the price I wanted and the trade value I wanted from my 2016 BMW. Other Honda dealers were $4,000 below the trade value James got for me. And he completed the whole deal on the phone and online. Spent about 90 minutes signing paperwork and getting familiar with my new CR~V Hybrid Sport Touring. Loved the experience, Highly recommend James and this dealership. Steve who closed the deal and paperwork was great too. More

We purchased a 2024 Honda Odyssey from Napoleon Burley. He went above and beyond to help with the trade in of a 2019 Blazer Premier and answered all our questions and concerns. We had the best experience He went above and beyond to help with the trade in of a 2019 Blazer Premier and answered all our questions and concerns. We had the best experience with dealing with this business and Sales Rep in many years. Thank You! We love our new Odyssey. More

The compressor on my Honda locked up. I'm a HVAC mech so I knew what was wrong. The service advisor told me I to pay the $100+ diagnostic charge. He told me they found my compressor was I'm a HVAC mech so I knew what was wrong. The service advisor told me I to pay the $100+ diagnostic charge. He told me they found my compressor was locked up and needed a new one. After the was replaced the next day I had no AC. I made another appointment. He called to say they need to purge my system. A few hours later he called to ask if I had any problems with my power steering I told him "Never". He said that while my car was up on the lift they discovered that my power steering pump was 'shot' and I needed a new one. It had mysteriously gone bad while on the lift. I paid for a new one. After that was replaced I still had no AC. Another visit I told him that my power steering reservoir oil was bouncing when the car was running. He said that was normal. He said I now needed a new condenser coil for my AC. because it was clogged and they could not back flush it. I paid for a new on.e After $3200 my A/C was finally working again. 3 weeks later my pump started to growl and the steering fluid bubble out of the top. I made an appointment and after they checked they said they could not find anything. To bring it in the next time it did it. A few days later it did the same thing. I didn't turn it off and took it to Honda. My regular advisor was not there so I talked to another one. After they checked my car they said the Return pump hose had a leak in the rubber to metal crimp connection. Since it wasn't like that when I brought it in it would be replaced under warranty and no charges. He said he would have to order that hose and he would call me when it was in. When I went to leave I got almost to Cypress Blvd and had no brakes. I limped back to the service bay using the emergency brake. The advisor told me that he thought that my peddle seemed little soft when he pulled it around. He went out and found my brake fluid cup was almost empty. He added fluid and before he could get in and press on my pedal the fluid was on the ground. He looked under the car and said my metal brake lines were leaking. I told him I had no problem when I got there. Another mystery. I said that something must have happened coming out of the service bay or when they took it in. If there was oil in the bay it happened after they took it in. If not then it happened when they took it out and no one said anything about it. The advisor didn't say anything until I almost had gotten onto the highway. I waited inside for the service department to look at it. They said that is was just a coincidence that my line burst as I was leaving the dealership. They had to order new lines. They took me home again and later when he called he told me it would be $2,300 to replace my brake lines. Instead of snaking the old and new lines in and out they would have to drop my Rack and Pinion to replace the lines. That would take another day to order and make the repair. He also said that they would charge me to replace the power steering hose after the precious advisor told me there would be no charge. I'm still waiting for a decision on that and for them to let me know when my car is done after my 5th visit. As long as nothing else mysteriously breaks down I'll only need to check my power steering pump once a week and be very careful every time I come to a red light to be sure I am able to stop. More

The w/o increased by $13 from initially specified total, allegedly for “supplies” and "maintenance of the service department." Master consultant was polite at first, but at the end, when he explained the bi allegedly for “supplies” and "maintenance of the service department." Master consultant was polite at first, but at the end, when he explained the bill, he began to be rude, claiming that "it's like that everywhere." The car was given out dirty, with greasy fingerprints on the windshield, and they were quite surprised when I asked to wipe off the glass. It was the worst service experience in my entire life. “Zero” on NPS scale. More