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Winslow BMW of Colorado Springs
Colorado Springs, CO
270 Reviews
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270 Reviews of Winslow BMW of Colorado Springs
January 04, 2018
deceptive and less than full disclosure We did not have a satisfactory experience at this dealership. In our opinion, we did not receive full disclosure regarding certain changes to the orig We did not have a satisfactory experience at this dealership. In our opinion, we did not receive full disclosure regarding certain changes to the original wheels on this car, which resulted in some large unexpected expenses shortly after purchasing our X3. We suggest others be very careful, and check all information themselves before doing business with them as they do not all feel obligated to tell you the full story or what they have done to change an original OEM car. I ask to speak to the general manage but didn't receive the consideration of a call back. More
by jay123
Employees Worked With
Colin Clinton
January 02, 2018
Incredible Experience OK, Where do I start? I live in Arizona and tried to work the BMW Dealers in Phoenix but they were shady and dishonest and I honestly don't have the p OK, Where do I start? I live in Arizona and tried to work the BMW Dealers in Phoenix but they were shady and dishonest and I honestly don't have the patience for all of that. I've been purchasing BMW's from the 1970's and I know these vehicles well and I also years ago have worked in conjunction with BMW of North America, Montvale NJ. I do know enough about Dealerships that I made my choice to do a deal with Winslow BMW for a 2018 M4 F82. The reason is that they were up front and Honorable. I had many special requests on this individual built M4 and they surpassed my expectations. Genevieve Riehl was my constant contact person there and she always made sure I was communicated with at all times. This was a very special BMW for me and it didn't matter that I fly to Colorado Springs and drove my M4 back 10.5 enjoyable hours.. Do stop by Winslow BMW and ask for Genevieve she is a bundle of energy and she will get the job done..Thanks Again Winslow BMW for keeping your Promise.... More
by southwesthappy
Employees Worked With
Genevieve Riehl
November 29, 2017
Great employees, great attitude, total customer support We recently bought our 4th BMW, 2 X5's and now an X6. The first 3 were purchased overseas but the latest was at Winslow. We have been impressed with We recently bought our 4th BMW, 2 X5's and now an X6. The first 3 were purchased overseas but the latest was at Winslow. We have been impressed with the customer service provided by Jason in the service Department who has been thorough, professional and engaging when servicing our cars. Darren was extremely helpful and professional in helping us to find a new car to replace one we were giving to one of our sons. Bill was the consummate teacher in explaining the details in the new car and answered all our questions and also helped to get the navigation system up and running in our 2015 X5. Jim was thorough and complete in helping us navigate through the BMW financing process, expediting the way forward through BMW. Our experiences have been exceptional and I would eagerly recommend Winslow to my friends and colleagues who are looking for a BMW or in need of service. More
by Dr. Stoll
Employees Worked With
Darren and Bill (BMW Genius), Jim Carlson, Jason Russell
November 07, 2017
The only place I trust I only bring my car here for service . They always do a great a job. The customer service is great and always take care of you. I only bring my car here for service . They always do a great a job. The customer service is great and always take care of you. More
by Esme519
Employees Worked With
Neill Erdossy, Steve Simmons, Jason Russell, Tom Betterson
October 12, 2017
Professional, friendly, never felt rushed Great, friendly, professional service. I never felt rushed, even late in the day, having the service tech show us the underside of the vehicle after s Great, friendly, professional service. I never felt rushed, even late in the day, having the service tech show us the underside of the vehicle after service hours. Thanks for the best car ever!! More
by Suzanne80907
Employees Worked With
Scott Cain
August 29, 2017
Worst customer service Tried calling Genevieve 3 different times. Finally just asked to speak to any sales rep. Greyson was the " sales rep" I worked with. I explained to hi Tried calling Genevieve 3 different times. Finally just asked to speak to any sales rep. Greyson was the " sales rep" I worked with. I explained to him that I wanted 13k for my car no less. I didn't want to waste anyone's time with games so I asked that he assure me of that. I've calls me and says he met my request, i show up and the offer me 10k! 4K less then the blue book value. I tell him no and walk out. 2 days later Genevieve calls me and says she can help and that she was out sick. A) why is a dealership making one person a single point of failure? If you're sick shouldn't someone else return your calls? 2) when she does say she can help I wait 2 more days and ask her what's going on? She says " oh didn't Greyson tell you?!? " Really bad customer service. I shouldn't have to be calling the dealership to buy a car. They should be more efficient and not waste people's time. Lazy workers= poor customer service. More
by Vanessa37
Employees Worked With
Greyson and Genevieve
August 12, 2017
Excellent Experience We worked with Charles White to purchase an M2 from out of town (we live in Utah). The transaction was quick, simple, and painless. After the purcha We worked with Charles White to purchase an M2 from out of town (we live in Utah). The transaction was quick, simple, and painless. After the purchase I started taping the front end of my car to protect it on the drive home, and Charles and the GM came out to help me; going so far as to take the plastic wrapping off another car to put it onto mine. That is going the extra mile. I'd certainly recommend Winslow to anyone, great people, and a great experience. More
by Brent
Employees Worked With
Jim Carlson, Charles White
July 22, 2017
Excellent experience The staff was very helpful and did not put extra pressure on me. I told them what I wanted and they worked efficiently to get it, even when it meant o The staff was very helpful and did not put extra pressure on me. I told them what I wanted and they worked efficiently to get it, even when it meant ordering the vehicle. They gave me updates to the status of my order which helped me plan for a pick up time. After receiving the vehicle they were very helpful in showing me the systems and features the vehicle came with. More
by Flyer112
Employees Worked With
Scott Cain
May 27, 2017
Horrible experience sad one person can wreck it!!! If I could give a zero I would. I went there yesterday to find out about BMW, as I own a Mercedes Benz now. I was looking to upgrade. From the min I If I could give a zero I would. I went there yesterday to find out about BMW, as I own a Mercedes Benz now. I was looking to upgrade. From the min I walked in I felt profiled. Maybe he did not think I could afford a BMW. Was walking the lot with my two friends and he went to walk by us not really wanting to speak to us, at least that's how he made us feel. Then he approached us and was quick to tell me that didn't really have any used BMW's on the lot and def not the one I had in mind. He seemed as I was an inconvenience to him being very quick and almost arrogant. I proceeded to find a used Benz around the price I wanted to pay, he went to get the keys and when he returned I mentioned how the paint seemed a little rough, as thou the car had swirl marks from buffing or car washes. I didn't even finish my sentence before he said " it's fine". I then politely told him directly and honestly how he made me feel. He did apologize but by then I was ready to leave and take my business else where. I did leave there and went to another dealership which I bought the BMW I wanted from Gmc Ferguson!!! Second car I bought from them and it was an amazing experience. I guess the most disappointing of all is I would of expected him to say "I don't have the car your looking for but let me show you what we do have"!!! More
by Kristy21979
Employees Worked With
Don't know the guys name
April 29, 2017
Amazing Experience! We leased a 430xi Grand Coupe. Every individual in every department is unbelievable knowledgeable. More importantly, they all are good people with k We leased a 430xi Grand Coupe. Every individual in every department is unbelievable knowledgeable. More importantly, they all are good people with kind hearts! Highly recommended! More
by Jason
Employees Worked With
Gregg Randolph, Neill Erdossy, Charles White
