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Winslow BMW of Colorado Springs
Colorado Springs, CO
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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268 Reviews of Winslow BMW of Colorado Springs
October 29, 2024
I can't say enough good things about my experience at the Winslow BMW dealership. I've purchased BMW's at 3 differerent dealerships and by far, JD my Client Advisor & the dealership as a whole were far super Winslow BMW dealership. I've purchased BMW's at 3 differerent dealerships and by far, JD my Client Advisor & the dealership as a whole were far superior to any other. JD was very knowledgable & patient in every way. He wanted to be sure I was completely satisfied with my choice so he covered all the positives about it after he found about five or six cars for me to test drive. Needless to say, it's beautiful and I'm happy and most of all, thankful for JD & Winslow BMW! More
by BMW fan for life
Employees Worked With
JD Client Advisor, Zack Kwitek Product Guru, Jim Carlson, Mike Evelyn
August 30, 2024
Great service and fair prices. Sales people are knowledgeable. The buying process was easy and they made sure my car was set up just for me. Sales people are knowledgeable. The buying process was easy and they made sure my car was set up just for me. More
by Dotchavez
Employees Worked With
Charles White
August 13, 2024
8-2-24 - Requested Comprehensive vehicle inspection before a private BMW purchase - $357.67 Missed several items (found when I pointed out or when I advised BMW to make all repairs they identified. D before a private BMW purchase - $357.67 Missed several items (found when I pointed out or when I advised BMW to make all repairs they identified. DID NOT MEET EXPECTATIONS 8-2-24 - 8-8-24 Vehicle stayed with Winslow BMW to complete all identified issues/maintenance. INCOMPLETE had to go back. 8-2-24 - S/A advised he would follow up on spare tire fit. Did not follow up. 8-2-24 - Advised S/A I would need a courtesy ride back to Winslow about 2 hours before completion as I live about 40 minutes away. I requested this in person with S/A several times throughout the week. On day of vehicle pick up I was advised late in the day they could not pick me up I would need to find a ride or get a taxi and they BMW would pay. DID NOT MEET DISCUSSED EXPECTATIONS. 8-8-24 - Repaired the Driver side Trim versus the Passenger side. FAILED TO FOLLOW DOCUMENTED SERVICE ORDER. FAILED TO MEET EXPECTIONS. Note: I showed S/A opening around trim where oil cooler is and wanted it enclosed to avoid the debris (rocks, tumble weeds, etc., damaging the cooler. S/A advised they would replace. If the opening was correct why would I spend money on a trim piece that had nothing to do with closing the hole? Failed to advise customer to make an intelligent decision. Picked up car and as you can see they did not put a new trim piece on the passenger side that I paid for. FAILED TO EXPECTATIONS. 8-8-24 - Strong oil sell inside car, called back S/A and advised both trim piece not installed and oil was visible on bottom of pan. DID NOT MEET EXPECTATIONS 8-2-24 / 8-12/24 - Left multiple voice messages and called for updates and to respond to BMW findings on their 2d inspection. Never called me back. Voice mail message stated S/A would return calls by EOB. Did not happen. What I received from S/A is a plethora of excuses for sub standard customer services, i.e., workload is heavy, a lot of employees calling off sick, very busy. These are the type responses a customer wants to hear when spending 7K+ I have been going to Winslow since they were on Circle Dr and I have never received this unacceptable level of service or communication. Winslow BMW's labor rate is certainly not commensurate their service levels. I would expect this lower service level from a backyard operation not higher end performance vehicles. Lastly, it appears to meet Management (if they are present) are a sleep at the wheel. More
by Montey
Employees Worked With
Eddie Sanchez
February 20, 2024
Jeremy's communication was great. He was quick in processing the paperwork. I didn't try to haggle but honestly, the vehicle I bought was a good deal. He was quick in processing the paperwork. I didn't try to haggle but honestly, the vehicle I bought was a good deal. More
by jazzysiren
Employees Worked With
Jeremy
January 05, 2024
We had a great experience at Winslow. Charles White was super helpful and we were treated very fairly. I would absolutely recommend Winslow BMW. Charles White was super helpful and we were treated very fairly. I would absolutely recommend Winslow BMW. More
by Catbarger
Employees Worked With
Charles White
December 09, 2023
I factory ordered a new BMW from Winslow and it was a fast, seamless, and pleasant experience. I received superior customer service from this dealership. fast, seamless, and pleasant experience. I received superior customer service from this dealership. More
by Sparky04
Employees Worked With
Greg Lewis, Gregg Randolph
December 04, 2023
We purchased our 2024 BMW X3 through the military incentive program. We got an excellent price and are very happy with our specia!l ordered vehicle. Winslow BMW is first rate incentive program. We got an excellent price and are very happy with our specia!l ordered vehicle. Winslow BMW is first rate More
by lmendesstein
Employees Worked With
Charles White
December 04, 2023
Excellent experience! Jeremy was able to answer all of our questions . . . very knowledgable! We ended up with a 2023 used car and have been very pleased with the car. Jeremy was able to answer all of our questions . . . very knowledgable! We ended up with a 2023 used car and have been very pleased with the car. Jeremy keeps in touch for any questions and James O. has been able to answer all our tech questions, of which there are many. The BMW is quite a car and we are so pleased we are connected to Winslow BMW of Colorado Springs. More
by lindabt
Employees Worked With
James Ostermeier, Jim Carlson, Scott Cain
October 09, 2023
From the first hello to the signing, we had the best experience. Drew offered us a no haggle buying experience. He was knowledgeable and helpful. We test drove a car, then another. Was given more option experience. Drew offered us a no haggle buying experience. He was knowledgeable and helpful. We test drove a car, then another. Was given more options, opinions… then more driving. Before we decided to go with a x5 50e. We couldn’t be happier. Thank you for treating us so well. We will continue to be loyal customers. More
by jana.eklund
Employees Worked With
Drew Adams
