Winner Volkswagen

Sales Rep Knowledgeable, Very Courteous , extremely helpful! Due to the issue of VW and the Government, we were unsure of the process about the buy back that VW was offering, and this started the process of look Due to the issue of VW and the Government, we were unsure of the process about the buy back that VW was offering, and this started the process of looking and asking questions. No paper work had been filed with VW and with the help of Mr Nick Reed, this was able to happen with his help. This lead to looking a a new vehicle, which enabled us to purchase a 2017 Jetta, sorry to say it could be a Diesel, they were and have been very good engines in the past. So we selected a new Jetta with the help of Mr Reed. Now just waiting on VW Corp to finish the process. The individuals we dealt with during the purchase could not have been any Better, Dealership should be proud of their Employees. More

New vehicle purchase Previous experience with Winner Volkswagen and good enough to go back for a second Volkswagen from them. Exceptional team all the way through the sale Previous experience with Winner Volkswagen and good enough to go back for a second Volkswagen from them. Exceptional team all the way through the sales process. More

Very accommodating and painless experience As someone looking to replace my TDI with a regular gas model, the dealer was able to come up with a special. if unusual, deal to accommodate my need As someone looking to replace my TDI with a regular gas model, the dealer was able to come up with a special. if unusual, deal to accommodate my needs. Very nice and clean facility. I also had my car in for service and they have an exceptional waiting area with comfortable seating and numerous refreshments. More

Nice facility and people. I was greeted by a service advisor as soon as I arrived and had an oil change and tire rotation done in a timely manner. I was advised to change wipe I was greeted by a service advisor as soon as I arrived and had an oil change and tire rotation done in a timely manner. I was advised to change wiper blades that I changed myself within three months of my visit. It was also suggested to replace two tires that a tire store had recently told me were OK. I only have 30,000 miles on my Sportwagon TDI. I was also advised to change the brake fluid, although this service is not shown in my owners manual at 30,000 miles. I know that dealerships have to make money to stay in business and service income is critical to their survival, but I did feel I was gently being hustled to have things done that were not needed at this time. I am a long time customer of Dover Volkswagon/Winner Volkswagon. The new facility is a huge improvement over the old facility. The employees were very friendly and did not attempt to pressure me when I declined recommended procedures. I thik it is unfair that dealerships are expected to have perfect scores on every account because it is unreasonable to expect that every areas is perfect. LloydAlexander More

Pleasant people We were greeted by brooke who was very polite and professional Our car was serviced in good time and we were on our way.kudos on the renovations. T We were greeted by brooke who was very polite and professional Our car was serviced in good time and we were on our way.kudos on the renovations. The waiting area was comfortable and clean as we're the restrooms More

Good team effort I came in to look at vehicles but not purchase because I didn't have time for the sales process. I was shown a car that met my needs and a great pric I came in to look at vehicles but not purchase because I didn't have time for the sales process. I was shown a car that met my needs and a great price was offered. The sales team understood my position and worked quickly to expedite the sales process. The car was delivered in great condition and the new building is beautiful. More

Service 30000 service done in a timely fashion. Great And friendly service. Waiting area was clean and comfortable. Need a cold drink machine for those that d 30000 service done in a timely fashion. Great And friendly service. Waiting area was clean and comfortable. Need a cold drink machine for those that do not drink coffee or tea. More

great I brought my Subaru in to get recall fixed. Service was good while waiting for car to get fixed. Service advisor was very helpful. Thanks, I brought my Subaru in to get recall fixed. Service was good while waiting for car to get fixed. Service advisor was very helpful. Thanks, More

Excellent customer service Visiting Dover from out of town and my check engine light came on Sunday evening. Stopped by at 7:30 am Monday and was put in a loaner car while the Visiting Dover from out of town and my check engine light came on Sunday evening. Stopped by at 7:30 am Monday and was put in a loaner car while the problem with my car was researched. Called a couple hours later with the problem diagnosed; told them to go ahead and fix it, and things were done by the close of business Monday. I was very appreciative that they were able to get things diagnosed and fixed in the same day without having an appointment. More

Excellent detail of my car. It was just for a complimentary detail but the service was excellent and the detail makes my 2014 Forester which is Ice Metallic look and smell like n It was just for a complimentary detail but the service was excellent and the detail makes my 2014 Forester which is Ice Metallic look and smell like new. Thanks to the team who handled my car. You are excellent. More