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Windy Chevrolet - Service Center

Ellensburg, WA

4.1
142 Reviews
Call Service Center (509) 925-1200

142 Reviews of Windy Chevrolet - Service Center

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August 23, 2024

Acceptable for service on your vehicle for an oil change and more other type service. More

by Bret.balog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Munoz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Frank
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Bowers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Montgomery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Boner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2024

Just had a oil change did a good job was going to do tranny but cost to much had to go elsewere More

by HACKERBOB311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service dept
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Sep 24, 2024 -

Windy Chevrolet responded

Thank you for the kind words and we are having a Service Special for the rest of the month and I believe we can earn your business regarding the transmission fix. Please come into Windy Chevy or call me directly to assist with this promotional savings opportunity. Thank you Ron Stratton V.P. of Operations 509-925-1200

August 22, 2024

unfortunately i have not had good luck here , nobody seems to listen when i bring my rigs in. took 3 trips last time to get my recall done More

by jetjohnso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
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Sep 24, 2024 -

Windy Chevrolet responded

Thank you for your patience regarding recall work. There has been some difficulties having the systems holding or keeping certain updates. It would be my pleasure to directly assist with your next visit. Ron Stratton V.P. of Operations 509-925-1200

August 17, 2024

Forgot to change my oil and only realized it after I came back an hour and a half later. But then got it done in 20 minutes More

by chrishiggi38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 21, 2024 -

Windy Chevrolet responded

Our apologies on the oil change, as your aware we have made some great changes to our Service Department to provide a superior customer service experience. We appreciate your business and understanding Ron Stratton

August 16, 2024

I was very disappointed with the quality of the service and the craftsmanship . My experience was very disappointing and I would not recommend them in the future nor will I use them again. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 21, 2024 -

Windy Chevrolet responded

Thank you for the feedback and Windy Chevy is excited on the recent changes in our Service department to provide a superior experience our customers deserve.

August 14, 2024

Good for oil changes, but not for repairs. Recent example was a replaced oil pressure sensor for $2500 (which was a discounted price). More

by russsalvadalena
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Boner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Windy Chevrolet responded

Thank you for choosing Windy Chevy for your Service needs and as your aware there are some price increases in the market with certified parts and quality technicians. It would be my pleasure to meet with you and verify that all charges and work provided is correct. Please feel free to contact me directly. Ron Stratton 509-925-1200

Aug 22, 2024 -

russsalvadalena responded

Thanks, Ron. I would appreciate you confirming that replacing an oil pressure sensor should result in a “discounted” price of $2500. Sincerely, Russ

Aug 30, 2024 -

russsalvadalena responded

Hi, Ron. I called today, but apparently you weren’t able to answer your page. I wanted to advise you that despite the $2500 oil pressure gauge repair, the “check engine” light has reappeared, so evidently Windy Chevrolet (again) wasn’t able to pinpoint this issue. I first took the 2012 Suburban in for a check engine light in January 2022, I think. I was told this latest repair would correct it, but after two weeks, the check engine light has returned. Russ

Aug 30, 2024 -

Windy Chevrolet responded

Russ, my apologies for missing missing your call today. With the high amount of traffic at the during Rodeo Weekend we are diligently making sure we are assisting everyone at our offsite event and at the dealership. I have Roger our Service Manager contacting you to make sure your receive the best in communication with our Service Department. Your very important to us sir. Ron

Sep 09, 2024 -

russsalvadalena responded

Hi, Ron. I have been away for 10 days. So for my slow response. On August 14 U received an email from Bryan Swanson and on September 8 I received a similar email from Roger Fong advising me that my 2012 Suburban needed the oil pressure gauge replaced. This surprised me since I was charged $2500 in early August for a similar service. Even though I thought $2500 seems like an exorbitant price for a gauge replacement, I was somewhat gratified that the “check engine” light was no longer teasing me. But alas, the check engine light has returned to mock me. Russ Salvadalena

August 06, 2024

Attentive, knowledgeable and helpful The staff was very professional and took a lot of time with meeting our needs More

by mrt4268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Windy Chevrolet responded

Thank for choosing Windy Chevy for your vehicle purchase, we know its an important one and we are excited to be part of it. We appreciate the kind words and congratulations on your new vehicle. Ron Stratton

August 06, 2024

Got me in, changed my oil, great service and I went on my way in no time More

by peterambow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get their name s.
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Aug 21, 2024 -

Windy Chevrolet responded

Thank you for choosing Windy Chevy for your service needs and we greatly appreciate the 5 star review. We look forward to giving you a great experience each visit. Ron Stratton

August 06, 2024

This is called harassment they should be taking me off their email address Wendy Chevy is no longer to contact me at all no more they don't know how to work on cars and take responsibility of the customer More

by tjlidke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Need to take me off your email list Ron Sutton I don't want to hear from this company ever again this is harassment
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Aug 21, 2024 -

Windy Chevrolet responded

Our apologies on contact, Windy Chevy staff is always working to make sure our customers receive 100% of our attention. We never want a person or persons to feel we don't care or have forgotten them. We have updated our system for you sir. Ron Stratton

June 18, 2024

Pricey , but fast. Salesmen was friendly and helpful. Car still running good and no issues. More

by lambe8417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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