Windy Chevrolet - Service Center

I will be forever grateful to Martin for going above and beyond when my car broke down in Cle Elum. The customer service was simply top notch and Windy Chevrolet is at the top of my list for service! beyond when my car broke down in Cle Elum. The customer service was simply top notch and Windy Chevrolet is at the top of my list for service! More

Martin and Zach to the rescue My car was having chronic problems, these guys made things right. It required a couple visits, but we got it all handled. Car runs great now! My car was having chronic problems, these guys made things right. It required a couple visits, but we got it all handled. Car runs great now! More

It was nice not being swarmed on this time. Normally there is pressure while waiting in the room to upgrade, purchase, etc. No....my truck is getting serviced. there is pressure while waiting in the room to upgrade, purchase, etc. No....my truck is getting serviced. More

Service Department handled a recall notice on my 2020 Silverado. Personnel was friendly and explained everything in detail. Vehicle was ready when promised. I would definitely consider using this deal Silverado. Personnel was friendly and explained everything in detail. Vehicle was ready when promised. I would definitely consider using this dealership for future service. More

Unsure They got the car running (which I am much appreciated)...but the radio and interior lights no longer worked (I am checking this). Also the cost seeme They got the car running (which I am much appreciated)...but the radio and interior lights no longer worked (I am checking this). Also the cost seemed HIGH...that along with a bad experience with an oil change in which they OVER filled my oil and then when asked, blamed the blue smoke on me...so not comfortable using exept when no other choice at this time. More

Repair I have had so much trouble with the Trax. I cannot give a positive review. I also feel like they have not been completely honest with us. Our last I have had so much trouble with the Trax. I cannot give a positive review. I also feel like they have not been completely honest with us. Our last car was purchased at a different dealership. More

replace headlight pigtail. Took longer than expected but Tim kept me informed of status. Part that was sold to me by NAPA was wrong so service had to perform with an extra effor Took longer than expected but Tim kept me informed of status. Part that was sold to me by NAPA was wrong so service had to perform with an extra effort to complete work while I was waiting. Thank you. More

Frustrated I asked for pricing for things they suggested should be done. Was given a lump sum on a text message. When car was picked up, I looked in the paperwo I asked for pricing for things they suggested should be done. Was given a lump sum on a text message. When car was picked up, I looked in the paperwork, and they had not listed the items nor a price. Had to ask for the list and pricing, Person helping me didn't know and had to find Marty who had texted me, to write it out. He then gave me another lump sum. I again had to ask for it to be broken out. More

Fast and friendly I had my Equinox in for a Detail and even though I was a couple of hundred miles early in getting my oil changed, when they offered I accepted. I had my Equinox in for a Detail and even though I was a couple of hundred miles early in getting my oil changed, when they offered I accepted. More

Poor delivery on promised services. The sales department is or was a dream to deal with back when I purchased my 2017 Tahoe in 2017. My experience with that group was the best I ever had The sales department is or was a dream to deal with back when I purchased my 2017 Tahoe in 2017. My experience with that group was the best I ever had. However, the service department experience is the complete opposite of what I experienced on the sales side. The sales manager was not present and the person left to “man the ship” was not helpful in getting my vehicle scheduled for service, which ended up in me having to pay for service (oil change) from another car dealer. I have recommended many customers to Windy and those recommendations resulted in a vehicle sale. Now my “free” oil changes are hard t schedule and seems as though the service department does not want to service vehicles that are not paying. Only I can do now is take to all social media’s to alert the public, so they can be informed. More