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Windy Chevrolet - Service Center

Ellensburg, WA

4.1
142 Reviews

142 Reviews of Windy Chevrolet - Service Center

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March 23, 2020

Very pleased with the expierence! The store was organized, clean and everyone seemed to go out of their way for me. The service writers were courteous, however my LOF went about 30 min More

by DMAKI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Murdock, Michael McElvaney, Tim Vaughn
Mar 23, 2020 -

Windy Chevrolet responded

Hello Dan, We appreciate your business and the favorable review. We always like to hear back from our customers and value their feedback. I think the oil change took a little longer than usual due to the fact you also had the air and cabin filters changed while you were here. In any event we'll get you in and out quickly on your next visit. Thanks again and looking forward to helping with all you service and maintenance needs! Michael

Mar 23, 2020 -

DMAKI0 responded

Thanks Michael! I will return!

Mar 23, 2020 -

Windy Chevrolet responded

Perfect! Looking forward to seeing you again!

March 21, 2020

Efficient, helpful and courtious I have had this pickup for 16 months. I bought a service package with the pickup. Windy Chev does all the routine maintenance. They have always bee More

by rpatrick831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McElvaney, Tim Vaughn
Mar 23, 2020 -

Windy Chevrolet responded

Hello Patrick! Thanks for the 5 Star review! We appreciate your business and are always here for you. It's funny about your comment on the features of your new truck. I drive a 2018 Silverado 1500 and even though I have had it for 18 months I keep finding more cool features and options I didn't even know it had!!! Great trucks! Once again thanks for your business!..........Michael

March 21, 2020

Sales and staff friendly and courteous, but was quoted a price for the repair tha I was told was needed then, I dont know what it means to Windy Chev, but I ended up paying almost $100 more than I was quote More

by C.STOCKTON8388
Recommend Dealer
No
Employees Worked With
Michael McElvaney, Zack Davis
Mar 24, 2020 -

Windy Chevrolet responded

Hello Connie, I've tried to call you but you've not returned my calls?? I'm very confused about your review? Perhaps you forgot that after we replaced your tie rod ends we found your Malibu needed a alignment. Without the alignment your tires would wear unevenly and prematurely. The alignment was recommended and would have been beyond and extra to your quote. Not only did you authorize the extra work, and thus the extra expense, but we found you a discount and saved you money! What should have been $111 dollars was only $50 after the discount coupon we used for you. I'm sorry you feel you may not return here. I know your service advisor did everything possible to help you. If you have any questions, please return my call. Best wishes.........Michael

March 06, 2020

Oil change & inspection Your service was awesome. Service advisors know what is going on. Did not have to wait at all and got me right in. I even was one who received a free More

by minkman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McElvaney, Zack Davis, Martin Kelley, Tim Vaughn
Mar 06, 2020 -

Windy Chevrolet responded

Hi minkman1. I'm really happy you got in our special promotion! We're glad to help you under in circumstances so please keep coming back! We appreciate your business!!.........Michael

February 27, 2020

Good service but I had to wait longer than usual because someone was sick. The Waiting room has tv and I was offered coffee. The people were friendly and I was offered a ride if I wanted one. More

by prayerlily118
Recommend Dealer
Yes
Employees Worked With
Tim Vaughn
Feb 27, 2020 -

Windy Chevrolet responded

Hello and thanks for the kind words! I'm sorry you had to wait a little longer than usual. We had a day with two technicians out sick and it kinda threw us off a bit, so we really appreciate your understanding and patience! Thanks again for your business!!

February 27, 2020

I always enjoy my visit to Windy City Chevolet. They are friendly and efficient. I only take my Honda there to get serviced. Put a smile on your face and let them take care of your car needs. More

by donnahenkel01
Recommend Dealer
Yes
Employees Worked With
Tim Vaughn
Feb 27, 2020 -

Windy Chevrolet responded

HI Donna!! You make us smile too!! Thanks for your business and we'll tell Tim you said Hello! See you soon!!

February 25, 2020

Windy Chevrolet was able to get me in with a time frame that worked for me they were able to get a couple of things done that were last minute thing to look at above what in was in for with a great turnaro More

by justineroberts28
Recommend Dealer
Yes
Employees Worked With
Martin Kelley
Feb 25, 2020 -

Windy Chevrolet responded

Thank you Justin! I'm glad we could help you and if there is anything you need in the future please don't hesitate to give us a call!! Thanks again for your business and support!

February 19, 2020

The team at Windy Chevrolet has only shown me appreciation for my business and they treat me like a true friend. Issues with vehicles happen and I can rely on Martin to make sure that he will get More

by Rob H
Recommend Dealer
Yes
Employees Worked With
Martin Kelley
Feb 19, 2020 -

Windy Chevrolet responded

Hello Rob, Thank you for the Five Star Review! Martin and Windy Chevrolet truly appreciates your business and support! As always, we're here for all you automotive needs and we all look forward to serving you in the future! Thanks Again!! Michael...Fixed Ops Manager

February 14, 2020

I recently just bought a used Saturn Vue (not from Windy Chevrolet) and have had a few issues with it, including a dud of a key faub. Martin has helped me out both times and fit me in right away. I just got More

by alexacase
Recommend Dealer
Yes
Employees Worked With
Martin Kelley
Feb 14, 2020 -

Windy Chevrolet responded

Hi Alexacase! Thank you so much for the Five Star Review! Martin is a great guy and excellent service advisor and prides himself on taking cars of our customers. If you need anything in the future, give Martin and call! Thanks again......... Michael McElvaney-Fixed Operations Manager

February 10, 2020

They do not stand behind their automobiles the worst vehicle experience I have ever incountered! the service department charges extra for ongoing problems with the chevrolet vehicle. they do More

by stacyrweekes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Kelley, Tim Vaughn
Feb 14, 2020 -

Windy Chevrolet responded

Dear Stacy Weekes, Usually I respond to all reviews the day we receive them. We service hundreds of vehicles of every make and model every month. Occasionally we have a problem, or an unfavorable review, we're human and sometimes make mistakes. And when we do we take accountability and make it right. But everyone in our service department were all so shocked, confused and frankly hurt with this terrible, hateful review I had to just sit back and consider a proper response. First I do understand you did have a reoccurring problem with the turbocharger on your Chevrolet, along with other problems during your ownership. It was repaired under warranty and you were given a car to drive while repairs were done, all at no cost to you. The problem continued periodically, and we continued to repair it, again at no cost to you. This just happens sometimes, vehicles are machines and yes, sometimes you can get a bad one. But we continued to fix it, at times not only at no cost to you, but at our own expense as GM would not cover everything we felt it needed for a permanent fix and we wanted you to be happy and satisfied. The only time anyone "charged" anything for this issue was a recommendation for some additional work that the engine needed due to the turbo problem and lack of maintenance. It was a recommendation and you declined. We always treated you kindly, openly, honestly and professionally. We did free work and let you have free rental cars. We stayed in contact with you and some of our calls were never returned or acknowledged. And why the bad review for Martin, one of our service advisors?? He wasn't even involved with this whole issue?? Again, I understand, agree and support your dissatisfaction with your Chevrolet vehicle. But to take out your frustrations on my staff, who tried everything possible to help you is just unacceptable. I hope your new Focus gives you years of trouble free use. Just remember it's a machine and will need periodic maintenance. I wish you well in all aspects of you life. With Regret.... Michael McElvaney-Fixed Operations Manager

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