Windward Ford of Hawaii - Service Center

Very good Good service got a loaner used warranty of factory got fast service good waiting area good attention to customer thank you very much for fixing car Good service got a loaner used warranty of factory got fast service good waiting area good attention to customer thank you very much for fixing car More

Excellent Service Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, timely and forthright! His actions were the epitome of customer service! More

amazing job professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another app professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another appointmen to check it out... very knowledgable and caring about us.. thank you....hana hou!!!!! More

Great service experience ! The service experience was great! Junior & Mike were courteous & explained all aspects of my visit. My wife Patti and myself will be happy to have The service experience was great! Junior & Mike were courteous & explained all aspects of my visit. My wife Patti and myself will be happy to have both of our 2016 Mustang and 2013 Fusion serviced here in the future. More

Under staffed unable to keep scheduled commitments. not informing clients that there car was not worked on until 4 to 6 hours after drop off. Not just once but 3 ti unable to keep scheduled commitments. not informing clients that there car was not worked on until 4 to 6 hours after drop off. Not just once but 3 times in a row for us. up charging cost on project that have been spec for parts and labor. They claim something was missed in the first inspection and the next tech found a problem with the job.Your techs must do the inspection right the first time, not a month later after the part comes in and the job is in progress. the list goes on. More

Service and communication The service rep , John K communicated several times with my husband and myself making sure that the rental company and Ford were on the same page. He The service rep , John K communicated several times with my husband and myself making sure that the rental company and Ford were on the same page. He let us know what the costs were and what was covered by warranty. And how long it would take . He was friendly and knowledgeable. I More

They were quick and they even washed my truck John called and updated me on what they were doing to my truck. I took it there to be serviced and they found a safety recall and took care of that to John called and updated me on what they were doing to my truck. I took it there to be serviced and they found a safety recall and took care of that to More

Listened well and showed persistence The service department listened (and believed me on an issue that occurred intermittently). They persisted until the problem was solved. Thanks for The service department listened (and believed me on an issue that occurred intermittently). They persisted until the problem was solved. Thanks for the excellent service. More

Improved Service I'm giving this past service appointment a 5 star rating. John provided great service, and restored our satisfaction in dealing with this dealership I'm giving this past service appointment a 5 star rating. John provided great service, and restored our satisfaction in dealing with this dealership under the new ownership. Together, my husband and I have purchased 6 vehicles at this location, with this last one under the new ownership/management. The service we've received prior to this past visit under the new ownership/management was WAY less than satisfactory, and we had decided this would be the last vehicle we buy and service from there. From making the appointments to dealing with the service staff, customer service had seriously deteriorated. The only reason we still visit this particular dealership is to service our vehicle that we bought it from this dealer and because it's currently under an extended service warranty. If the service we receive continues to be satisfactory, we just might continue to service our vehicle there and buy the next new vehicle there as well. More

Excellent Customer Service Initially I had a difficult time getting in touch with the service department to make an appointment. Whoever was in charge of returning my call to m Initially I had a difficult time getting in touch with the service department to make an appointment. Whoever was in charge of returning my call to make an appointment did not return my calls. I called on two different days. I decided to walk in and request an appointment to take care of the safety recall, regular service for my care and a safety check. At first it didn't seem like I would be able to get all things done in one appointment but the agent made it happen. On the day of my appointment, the agent greeted me by my name. He then made sure I got a ride home. My car was complete before I anticipated. When the agent called he asked if I wanted a ride back to the dealership. I took up his offer. When I picked up my car, the agent went over with me what work they did and what more I was going to need soon. I was also very pleased to see that my car was washed. Yeah! More