670 Reviews of Windward Ford of Hawaii - Service Center
Air bag replacement I just bought this truck used and the seller had the recall letter to have the passenger air bag replaced. I was told it would take about a day. I dr I just bought this truck used and the seller had the recall letter to have the passenger air bag replaced. I was told it would take about a day. I dropped it off the night befor and was finished before 11:00 the next day. More
Satisfied to an extent The service part was ok but usually the wash and clean inside the car. They half washed the car but didn’t even try to clean the inside. Not satisfied The service part was ok but usually the wash and clean inside the car. They half washed the car but didn’t even try to clean the inside. Not satisfied at all. Service went down hill. More
Excellent I had service done on my truck. The service clerk was excellent. He was friendly and attentive to my needs. The waiting area was comfortable with coff I had service done on my truck. The service clerk was excellent. He was friendly and attentive to my needs. The waiting area was comfortable with coffee and popcorn . I was provided shuttle service home while vehicle was serviced. I even had the truck washed. One happy customer. More
Awesome service and friendly This was my first time dealing with this Ford service center. Service Advisor John Kurtelawicz helped me out with the service I needed and was very fr This was my first time dealing with this Ford service center. Service Advisor John Kurtelawicz helped me out with the service I needed and was very friendly, knowledgeable and even notified me about the recall my vehicle had that I had no idea about . He explained what had to be done and sheduled a service appointment for me asap. John offered me a rent a car deal when I told him that I had to call out from work that day. More
prompt, excellent service Appointments easily scheduled without having to wait a long time. The staff is friendly, and extremely helpful. They always explain what needs to be Appointments easily scheduled without having to wait a long time. The staff is friendly, and extremely helpful. They always explain what needs to be done. They go that extra mile to see that my car is in perfect running order. More
Windward Ford! Great Service!Great Experience! John was friendly fast polite and attentive to all of my concerns. Windward Ford should be very proud he is a member of their team John was friendly fast polite and attentive to all of my concerns. Windward Ford should be very proud he is a member of their team More
Service tech was very personable and helpful John Kurtelawicz was my service advisor during my Ford F-150 100,00 mile service. John provided me with options to my service from good better to bes John Kurtelawicz was my service advisor during my Ford F-150 100,00 mile service. John provided me with options to my service from good better to best plans. He advised me the benefits of all and I appreciated the options he provided for my choosing. We went for the best, I knew I would be spending a significant amount of money, but I have full confidence in the Windward Service Dept from years of satisfaction. There were some hiccups as expected and I was provided with a loaner during the duration of service. John called at the end of each day to give me a heads up to what was being done. I am satisfied with my service extent with John. (y) More
the nicest people to fix my car....like family ! I have been to MANY auto service centers over the years and Windward Ford stands out as THE MOST friendly, considerate, helpful, knowledgeable, and t I have been to MANY auto service centers over the years and Windward Ford stands out as THE MOST friendly, considerate, helpful, knowledgeable, and truthful of them all. The staff is nice and the customer lounge is very comfortable, quiet, and set up to help pass the time. I would highly recommend them to anyone who needs their car serviced.....GO WINDWARD FORD !!! More
Service Windward Ford has always provided quality service with outstanding professionalism. The work was terrific, timely and informed about every step and co Windward Ford has always provided quality service with outstanding professionalism. The work was terrific, timely and informed about every step and cost. Thank you very much. More
Disappointed & Frustrated I purchased my vehicle at Windward Ford in 2005 and have been a very loyal customer ever since. I take my car there every 6 months for service (oil c I purchased my vehicle at Windward Ford in 2005 and have been a very loyal customer ever since. I take my car there every 6 months for service (oil change, etc.). Although I have had my car for 13 years, the odometer reading is only 35,500 miles and the car looks great. In February 2018 the car started running rough/jerky. It is now July 2018 and to make a long painful story short, after several visits to Windward Ford (each time having to leave my car there for several days) and having to pay the diagnostic fee more than once plus other charges, the technicians have still not been able to determine why my car has been running rough/jerky since February. I was told that my car was old. I have written a letter to the Service Manager to document my complaint. Additionally, to add insult to injury, when I dropped off my car for the most recent service appointment because the "Check Engine" light went on for the second time since February (in addition to running rough/jerky), I was told they no longer provided shuttle service to my house (10-15 minutes away). So I had to pay a $25 cab fee to go home and then another $25 cab fee to pick up my car a few days later. Thank you, Windward Ford, for not rewarding your loyal customers! More