Windward Ford of Hawaii - Service Center

The Works 55K mile service. 9/24/18 Got charged $13+ for new drain plug. They said it was stripped. They’ve been the only ones to change the oil since I bought it new there. If it was s Got charged $13+ for new drain plug. They said it was stripped. They’ve been the only ones to change the oil since I bought it new there. If it was stripped, they stripped it, they should replace it. Did NOT received the “free” car wash either. Not impressed with customer service. More

Oil change Only complaint was when I called to make the appointment I was told It would be about 1-2 hours. When I brought my truck in I was told 2-3 hours and Only complaint was when I called to make the appointment I was told It would be about 1-2 hours. When I brought my truck in I was told 2-3 hours and It was over 3 Hours for just an oil change. Because I thought it would be 1-2 hrs I choose to wait. Had I known it would be longer than 2 hours I would have planned differently. This was a Case of over Promise under Deliver. In customer service it is important to under promise and over deliver More

no returned calls; no cost estimate for repair Took the car in to troubleshoot why the car would not start . Took three days to get the care in for service. They never check messages - so don't b Took the car in to troubleshoot why the car would not start . Took three days to get the care in for service. They never check messages - so don't both to leave any. My husband had to drive by to find out what was or wasn't going on. Then they claimed the repar estimate was stated, but we didn't sign anything or get a copy of what it would cost. Poor communication from them all around More

Service and Recall Repsir I trust Windward Ford. I know that they will stick to their word. I won’t get the run around and will be treated fairly. I trust Windward Ford. I know that they will stick to their word. I won’t get the run around and will be treated fairly. More

Not my best experience . I had some work done here recently on a work vehicle. It seemed rather expensive and then I found out they charge $175 a man-hour. When they had to o I had some work done here recently on a work vehicle. It seemed rather expensive and then I found out they charge $175 a man-hour. When they had to order a part in the meantime they did not put my vehicle back together so I was driving around with it take it apart. As a result they lost some clips and snaps meaning I had to come back for another trip to have them replace missing door clips. I did not get a apology or even a car wash out of it . More

John in service did a great job getting my vehicles in and o Service department has improved leaps and bounds. Everyone is thoroughl and does there best to get your vehicle done and back to you in a timely manne Service department has improved leaps and bounds. Everyone is thoroughl and does there best to get your vehicle done and back to you in a timely manner More

detailed service John and JR do their best to provide a positive experience. John went over the mechanics findings and recommendations with no pressure to purchase ite John and JR do their best to provide a positive experience. John went over the mechanics findings and recommendations with no pressure to purchase items. He also went and got my truck when lot techs were busy with other vehicles. More

Awesome customer service! Although scheduled for only a regular service visit, the gentleman assisting me mentioned that there were 2 recall items that hadn't been addressed. Although scheduled for only a regular service visit, the gentleman assisting me mentioned that there were 2 recall items that hadn't been addressed. He suggested that I allow them to take care or both today. This was the first time anyone had mentioned the recall to me. When he offered to have it done immediately, I was blown away. Usually there is never time to add anything to a service appointment so I was really happy that it would be addressed at this visit. After the service, the gentleman explained all the service that had taken place and went over the recall items as well. Before leaving I wanted to thank the gentleman but he was busy. When I asked the cashier to thank him for me and commented that his service was exceptional, she informed me that he was the manager and was only filling in for the day. That explained it all. His dedications to customer service was evident by the way he treated me that morning. I don't remember his name but will always remember his style. Service was on Saturday Aug. 25th 9:30. More

Outstanding Matt was an outstanding service representative for me. During this visit I became aware of Ford's extended warranty available for my truck. Matt was i Matt was an outstanding service representative for me. During this visit I became aware of Ford's extended warranty available for my truck. Matt was immediately able to work with Christian Dilullo to do the in-depth inspection needed to be eligible for the warranty after they serviced my truck. Huge thumbs up for professionalism and friendliness. More

Great Service Was having difficulty replacing a bulb to pass the Safety Inspection. They took care of it for almost nothing! Would recommend to anyone needing ser Was having difficulty replacing a bulb to pass the Safety Inspection. They took care of it for almost nothing! Would recommend to anyone needing service. More