Windward Ford of Hawaii - Service Center

Easy-peezy Made my appointment over the phone with no problem. Arrived on time, paperwork was quick and I got a ride home. Got one call to get my permission to r Made my appointment over the phone with no problem. Arrived on time, paperwork was quick and I got a ride home. Got one call to get my permission to replace a small part and a short while after my car was ready and my ride arrived and took me back to WW where I paid my bill and drove off. Good job and very helpful folks. Thanks! More

Service visit Very good service and value, additionally help with an extended warranty plan. Appreciate the value of the service and extended warranty plans offered Very good service and value, additionally help with an extended warranty plan. Appreciate the value of the service and extended warranty plans offered by Ford. More

Poor proformance Made two appointments for warranty items and parts not at dealership. I live across the island, very inconvenient. Had tires rotation and brake chec Made two appointments for warranty items and parts not at dealership. I live across the island, very inconvenient. Had tires rotation and brake check, they but the worn tire on back which is not Professional at all. More

Shifter Cable Bushing Recall John was cordial, prompt, and efficient when I approached him for the servicing of my car regarding the recall issue of the shifter cable bushing. Sai John was cordial, prompt, and efficient when I approached him for the servicing of my car regarding the recall issue of the shifter cable bushing. Said he would phone me when the car was ready for pick up and even recommended an excellent eatery for breakfast nearby. The car was washed before I picked it up which made me very happy. Very pleased, mahalo! Carole Keala Moon More

Happy with Result Happy to pickup truck next day mid-day vs waiting longer. Happy John was thorough in explaining hat had been done repair wise etc when I picked it up. Happy to pickup truck next day mid-day vs waiting longer. Happy John was thorough in explaining hat had been done repair wise etc when I picked it up. Happy that I was given a decent loaner. Happy that retrieving my Truck was efficient. More

Excellent service Staff are courteous and explained service options. John in the service dept has always been courteous throughout the years. The only disappointment w Staff are courteous and explained service options. John in the service dept has always been courteous throughout the years. The only disappointment was there was no certified technician to do safety checks. More

Oil change and check up I got a 50000 mile check up and oil change on my truck! The employees were professional and nice. I was even given a complimentary car wash which was I got a 50000 mile check up and oil change on my truck! The employees were professional and nice. I was even given a complimentary car wash which was a pleasant surprise. I will be going back for all my truck’s service needs. More

Only place I will have service done Always pleasant, up front on any issues and allow you to make the decision that fits your needs without a lot of pressure, just facts. You don't find Always pleasant, up front on any issues and allow you to make the decision that fits your needs without a lot of pressure, just facts. You don't find this type of communication in most dealerships today it's all about the sales or add on's. At Windward Ford you feel it's all about you the customer, I will be back for all my vehicle needs. More

Recall Fast and competent, took his time to explain everything that was done to the truck for the recall. I wish all customer services were this good! Fast and competent, took his time to explain everything that was done to the truck for the recall. I wish all customer services were this good! More

Timely Service They made me 2 extra keys and re-programmed my computer. I was done at the estimated time and for the price they quoted me. They made me 2 extra keys and re-programmed my computer. I was done at the estimated time and for the price they quoted me. More