Windward Ford of Hawaii - Service Center

Helpful altho it took 3 hours for the oil change. The service rep. was very helpful and explained about the things the mechanic had gone over. This was the first time such a complete explanation was The service rep. was very helpful and explained about the things the mechanic had gone over. This was the first time such a complete explanation was made altho we had been here for the purchase of the car before this one as well. Of course, up to two years prior, my late husband( a retired Ford Service Manager in Anchorage, Ak.) had dealt with the mechanics and reps. but now I am the only owner of our Ford Fusion. More

Oil change and 60,000 mile checkup Patiently explained everything and my options. Service rep was very thoughtful and thoroughly explained what was to be done and why. Called with addit Patiently explained everything and my options. Service rep was very thoughtful and thoroughly explained what was to be done and why. Called with additional need after looking further and asked if I wanted that service also. Everything was finished in a very reasonable time.. Mahalo More

Worst service and expensive It is robbery what they charge. Two issues that took less than “hours” to diagnose and cost was almost $400. And they were going to charge over $1500 It is robbery what they charge. Two issues that took less than “hours” to diagnose and cost was almost $400. And they were going to charge over $1500 for issues that was not worth the parts and labor. More

Easy scheduling and great customer service John and Paul both helped me. Car got right in. Serviced quickly and washed. Both very friendly and professional. I would recommend. Thank you very John and Paul both helped me. Car got right in. Serviced quickly and washed. Both very friendly and professional. I would recommend. Thank you very much More

Beth’s Review Thanks to Windward Ford For taking such good care of my Mazda Trubute for 11 years. The folks who work here are polite, professional and helpful. Thanks to Windward Ford For taking such good care of my Mazda Trubute for 11 years. The folks who work here are polite, professional and helpful. More

Great experience Service was quick and customer service was great. First time customer who had a great experience. Service was a little pricey. If the price was better Service was quick and customer service was great. First time customer who had a great experience. Service was a little pricey. If the price was better, I’d come back for sure. More

AC and tire issue Very communicative, helpful and cared!!! I was very please wirh the service department. The work was done in a timely manner and they were great at l Very communicative, helpful and cared!!! I was very please wirh the service department. The work was done in a timely manner and they were great at letting me know what was going on wirh my vechike as they worked on it. To top it off it came back cleaner then when I gave it to them! More

Awesome Went in early got the truck back by 9:30 am the dealership looks like there running at full speed the have my business thank you Went in early got the truck back by 9:30 am the dealership looks like there running at full speed the have my business thank you More

Took us in when we were in a pinch. We called John in the Service Dept. when we had a issue with our vehicle not being safe to drive. Cutter Ford said it would be a week before they woul We called John in the Service Dept. when we had a issue with our vehicle not being safe to drive. Cutter Ford said it would be a week before they would look at our car and let us drive off with kids in the car without telling us our vehicle wasn’t safe to drive. John told us to bring it in and made us a priority. He had our car that night and was ready for pickup in the morning. He called to tell us the issue and timeframe we were looking at. His customer service from start to finish is what every dealership should emulate. He has now earned our business for all of our vehicles. More

WARRANTY REPAIR I called service for warning light coming. They got me in right away and repaired my Escape right away. I left very please with my service. I called service for warning light coming. They got me in right away and repaired my Escape right away. I left very please with my service. More