Windward Ford of Hawaii - Service Center

Excellent service .We couldn't have asked for anything better. The service to be performed was well explained and the time spent to fill out paper work was clear and s .We couldn't have asked for anything better. The service to be performed was well explained and the time spent to fill out paper work was clear and simple. Very good experience. I'm so happy to have Windward Ford to take care of my F150 truck. More

Great, fast service! As usual the guys at Ford were professional and honest! Jon was very helpful, and made sure I got the best service done on my car at the best price. As usual the guys at Ford were professional and honest! Jon was very helpful, and made sure I got the best service done on my car at the best price. Thanks Ford crew! More

Friendly and efficient I came on time, and I was able to leave the car for service right away. The people are courteous and efficient. The entire transaction was painless I came on time, and I was able to leave the car for service right away. The people are courteous and efficient. The entire transaction was painless and being treated well. Thank you! More

Air Bag Replacement 5 1/2 mos. waiting, 11 28 get call air bag is in. I make appt. for Friday Morning 11/30. take car in promised 1 - 1/2 hr wait then told it would tak 5 1/2 mos. waiting, 11 28 get call air bag is in. I make appt. for Friday Morning 11/30. take car in promised 1 - 1/2 hr wait then told it would take longer then not ready that day and didn't get call till next day at 1:00. Think I was lied to from the start. Then I get a call yesterday telling me that my air bag was in for replacement. I don't think the right hand knows what the left hand is doing at Windward Ford. More

Service experience Great timeliness and follow-through. More upselling than I prefer but overall this was tolerable. John (not sure this is his correct name) was thoro Great timeliness and follow-through. More upselling than I prefer but overall this was tolerable. John (not sure this is his correct name) was thorough. More

Helpful Problem Solving Had an unusual problem with water collecting inside the vehicle. Patience and persistence paid off. John provided excellent communication along the wa Had an unusual problem with water collecting inside the vehicle. Patience and persistence paid off. John provided excellent communication along the way. Thank you for excellent service. More

Great people, great service! I dropped my car off for scheduled maintenance and safety recall. If not for these 2 mandatory service visits I would not have occasion to visit the I dropped my car off for scheduled maintenance and safety recall. If not for these 2 mandatory service visits I would not have occasion to visit the dealership. My car has given me ZERO problems since the day I drive it off the lot. More

Awesome Service I made the mistake of taking my car to Honolulu Ford because I was in a rush and it’s close to my home. Huge mistake! Honolulu Ford is the worst and I made the mistake of taking my car to Honolulu Ford because I was in a rush and it’s close to my home. Huge mistake! Honolulu Ford is the worst and they absolutely don’t care about their customers. After my car sat in their lot for 5 days without resolving anything and no phone calls, I had enough and picked up my car and took it to Windward. Matt was awesome as usual, kept me in the loop all the time and fixed my car in no time. More

My 7,500 mile service Got a scheduled appointment, got an email confirming the appointment, got in for 7,500 service package, was told process would take 2 hours, they call Got a scheduled appointment, got an email confirming the appointment, got in for 7,500 service package, was told process would take 2 hours, they called within the the two hours and said my truck was ready. Great service. More

Great service! Appointment scheduled within a week. Very much appreciated that. Mechanics diagnosed problem and parts have been ordered. Don helped me with an extend Appointment scheduled within a week. Very much appreciated that. Mechanics diagnosed problem and parts have been ordered. Don helped me with an extended warranty, so I'll be back. :) More