Windward Ford of Hawaii - Service Center

Fast, Efficient Service on AirBag recall! The service manager ordered my part ahead of time, he notified me when the part came in and asked what would be a convenient time for my appointment. The service manager ordered my part ahead of time, he notified me when the part came in and asked what would be a convenient time for my appointment. He cautioned me that it involved taking apart the dash and could be a 2-day repair. I dropped my car off the night before and by noon the next day, he called to say it was finished! Great service! More

service They did not complete everything they said they were going to do ( tire rotation was not done) Other than that I think it was fine. They did not complete everything they said they were going to do ( tire rotation was not done) Other than that I think it was fine. More

Install 4 new tires and change oil Was informed that with no appointment it would take a minimum of4 to 6 hours to change oil and replace tires if available, made appointment to bring c Was informed that with no appointment it would take a minimum of4 to 6 hours to change oil and replace tires if available, made appointment to bring car in several days later and informed again that it would take to after lunch to complete due to wait time etc. although they called me in 3 hours to say car is complete. I could have gone to the Goodyear dealership a half mile from my home to get the tires changed and oil changed at a cheaper price but due to loyalty used Ford but am disappointed that respondes were not direct and straight. More

VEHICLE SERVICE On time scheduling, honest & trustworthy. Companies promise the world, and thereafter, all let downs happen, but some companies stand above the rest, On time scheduling, honest & trustworthy. Companies promise the world, and thereafter, all let downs happen, but some companies stand above the rest, Windward Ford is that company. More

Great except for shuttle service Everything was good except for the shuttle service. When we dropped our car off, we had to wait 2 hrs for someone to drive us home. We also had to w Everything was good except for the shuttle service. When we dropped our car off, we had to wait 2 hrs for someone to drive us home. We also had to wait one hour for a pickup when our car was ready. Other than that, the service was great. Nick was great! More

Overall very pleased with service John took great care of me. I would recommend this dealership to anyone. Wayne took such great care of us when we bought 2 cars from him (bought 2 o John took great care of me. I would recommend this dealership to anyone. Wayne took such great care of us when we bought 2 cars from him (bought 2 on the same day) More

Usually satisfied I am usually satisfied with the service I receive. But I will need to take my car in again for a problem that was supposed to be fixed a few days ago. I am usually satisfied with the service I receive. But I will need to take my car in again for a problem that was supposed to be fixed a few days ago. Hopefully they don’t charge me again if it is the same problem and I will be satisfied with the service. More

Service of car Brought the car in for service of the transmissions. Runs fine but now the left side of the car squeaks. Almost like brakes grinding. It wasn’t doing Brought the car in for service of the transmissions. Runs fine but now the left side of the car squeaks. Almost like brakes grinding. It wasn’t doing it before the service of the car More

Service on time! The handling of my service was completed quickly and effortless, and got back to work in record time. I know my wife was surprised I was coming back, The handling of my service was completed quickly and effortless, and got back to work in record time. I know my wife was surprised I was coming back, we live approximately 30 miles from Kailua, so that's 60 miles round-trip. Mahalo More

Great Team at Windward Ford The service team does a great job. They keep you informed as things are going on. Called to make sure I knew there would be a cost and double checked The service team does a great job. They keep you informed as things are going on. Called to make sure I knew there would be a cost and double checked to make sure what coverage I had on my car. Thank you. More