Windward Ford of Hawaii - Service Center

Resolved Service manager takes quality service seriously and responded quickly to solve my concerns. My service was done quickly and I was informed of the sta Service manager takes quality service seriously and responded quickly to solve my concerns. My service was done quickly and I was informed of the status throughout the process. More

Left a bit disappointed. Would not return 2014 Transit Connect with ABS light, traction control light, and speedometer malfunction. I have the extended warranty, was advised that if it was a w 2014 Transit Connect with ABS light, traction control light, and speedometer malfunction. I have the extended warranty, was advised that if it was a warranty repair I would be responsible for the deductible. If not covered, I’d be responsible for the $174 diagnostic. Fine, I understand. Apparently I missed the sign that informs you about the 8% shop fee, max $25. Service manager called an hour or so later to inform me that a wheel speed sensor had come loose. The tech inspected, reinstalled, and test drove. Everything reported as functional. When I went to pay, I inquired about the extra $13 charge. I was informed that it was the shop fee, for hazardous material disposal, special tools, etc. I indicated that I was not happy with the additional charge, and the service manager shrugged, mumbled about the special tools, and pointed up to the sign above his head. I indicated that I would have been happier if it had appeared on the quote paperwork I had signed. Overall, just an “ok” experience. They did wash the van, which was nice. I’m not sure I would return for service. More

Great customer service Fixed my Bluetooth and cleaned my battery. I called to change my appointment for the next day instead of next week and they accommodated me right away Fixed my Bluetooth and cleaned my battery. I called to change my appointment for the next day instead of next week and they accommodated me right away More

Great service! The service rep was very helpful and friendly! The wait wasn't to long, Got the car back washed and clean even though it was raining. Overall Great s The service rep was very helpful and friendly! The wait wasn't to long, Got the car back washed and clean even though it was raining. Overall Great service! More

Courteous and Experieced John was very good, knowledgeable and professional. The lady at check (Mickey) was thorough and friendly. She prepared the paperwork quickly. Parts John was very good, knowledgeable and professional. The lady at check (Mickey) was thorough and friendly. She prepared the paperwork quickly. Parts department was able to answer my question without delay. More

Courteous and knowledgable Brought my 2015 Mustang in for service and was kept informed of the progress. Very friendly staff and very caring. I will bring my car in again. Brought my 2015 Mustang in for service and was kept informed of the progress. Very friendly staff and very caring. I will bring my car in again. More

Fast and Reliable They get the job done. Quick turn around. Friendly staff. I had a problematic vehicle that I serviced there and they figured it out where others coul They get the job done. Quick turn around. Friendly staff. I had a problematic vehicle that I serviced there and they figured it out where others could not. More

excellent service and professionalism for the 30K on my F150 was excellent. I would definitely recommend this shop to other ford owners, even if they don't liv service and professionalism for the 30K on my F150 was excellent. I would definitely recommend this shop to other ford owners, even if they don't live on the windward side. More

Service was great. John did an excellent job in letting me know exactly what was going on and when the vehicle would be ready. Am happy with the vehicle and the service John did an excellent job in letting me know exactly what was going on and when the vehicle would be ready. Am happy with the vehicle and the service that has been provided. Although this doesn't take away from the good job service is doing, Windward Ford, might consider extending the shuttle service to Honolulu as it is sometimes difficult to get a ride back to town or a ride to pick up the vehicle. More

Great service They took the truck in on time and finished it sooner than they promised. The technician did a thorough inspection and service advisor was very court They took the truck in on time and finished it sooner than they promised. The technician did a thorough inspection and service advisor was very courteous. More