Windward Ford of Hawaii - Service Center

Super Fast Service John the service advisor was super friendly & knowledgeable! What I thought would be an all day appointment turned out to be just a two hour appointme John the service advisor was super friendly & knowledgeable! What I thought would be an all day appointment turned out to be just a two hour appointment. Definitely coming back for all future maintenance! More

Friendly Efficient Service John was so friendly while checking in our car. You rarely feel and see this... our local way. He knew exactly why we were there because of our ap John was so friendly while checking in our car. You rarely feel and see this... our local way. He knew exactly why we were there because of our appointment, repeated in detail our service requested and estimated the completion time with accuracy. Appreciate employees who take care of their customers. More

Another amazing experience at Windward Ford!!! Went I to get my 2018 Ford Edge Sport serviced and it was done very quickly and the service department folks were awesome. I highly recommend Windwa Went I to get my 2018 Ford Edge Sport serviced and it was done very quickly and the service department folks were awesome. I highly recommend Windward Ford for you're car buying and service needs. More

Great service Service center is friendly and kept me informed. My problem was unique, and they kept me apprised of the situation and handled it quickly. I got a c Service center is friendly and kept me informed. My problem was unique, and they kept me apprised of the situation and handled it quickly. I got a call to say that the problem was resolved and explained it succinctly. Truly appreciate their service. More

Oil change The service was great. The oil change was done very quick and the staff was very helpful and friendly! Would recommend to others to get their service The service was great. The oil change was done very quick and the staff was very helpful and friendly! Would recommend to others to get their service done. More

Awesome service Service center is always friendly and keeps you informed. Service was done promptly. Didn't have to wait long. Job done as promised. Awesome service. Service center is always friendly and keeps you informed. Service was done promptly. Didn't have to wait long. Job done as promised. Awesome service. More

ard322 The service employee, John was very, very helpful and courteous. Informed me that their would be no wash of my vehicle, because they were short an emp The service employee, John was very, very helpful and courteous. Informed me that their would be no wash of my vehicle, because they were short an employee. Told John, no problem. More

Fast same day service Made a same day appointment and was able to get my diesel serviced in a few hours. Most dealerships in Hawaii have a three day back log of vehicles t Made a same day appointment and was able to get my diesel serviced in a few hours. Most dealerships in Hawaii have a three day back log of vehicles to service. Plus it is in a great location to drop off and spend the morning walking around. Staff is really friendly and take the time to see exactly what you need done. More

Customer Service Much to Be Desired Made an diagnostics appointment online and described the issue with a fair amount of information -- symptoms for a failed APIM for a Ford Explorer. Th Made an diagnostics appointment online and described the issue with a fair amount of information -- symptoms for a failed APIM for a Ford Explorer. The diagnostics confirmed the problem so the service technician (John K) gave me the quote to the parts and labor to replace the APIM. Because I couldn't afford to pay for the repairs, I decided to take my vehicle back after paying almost $200 for the diagnostics with nothing but a piece of paper telling me what I already knew. Upon returning home, I went on Ford website and found out there is a recall put out for the same exact issue -- an extension warranty for the APIM. What was frustrating is the fact that the service tech at Windward Ford did not even go out of his way to look up my VIN to find out if there was any kind of field service action (FSA) for my vehicle. If he did, he would've discovered the APIM recall, perhaps ordered the part (since it was not on stock), and informed me to bring my car back when it came in. But it somehow felt like the service tech completely ignored that scenario (after the fact that I ask him if there's other recourse to my issue). I called the dealership immediately to inform them about the recall and why wasn't there any effort made to find out about it. (Other dealerships make it a routine to look up VINs when cars are brought in for service.) I spoke to on the phone John K but he blew me off and told me he'd call back the next day. 48 hours later, still waiting on the call back. Customer service at Windward Ford, in my opinion, was not par for the course. Ford is a respected brand and WW Ford did not give it justice, at least to this customer. For what it's worth, take this comment, improve this deficiency in your customer service model, then be consistent across the board. You have great reviews on other aspects of the business, but I know the management cares about growth of the company. Taking that extra step for the customers is always the right thing to do. More

Henry was fantastic. We will continue to go here because of Henry. It may be more expensive than going to Midas or another place but Henry is super patient with all our qu We will continue to go here because of Henry. It may be more expensive than going to Midas or another place but Henry is super patient with all our questions and makes sure that we get the best care. More