Windward Ford of Hawaii - Service Center

Transit repair Repairs were done efficiently. Although the repair took two trips (because a part needed to be ordered), the second trip was finished in about 40 mi Repairs were done efficiently. Although the repair took two trips (because a part needed to be ordered), the second trip was finished in about 40 minutes. More

Good service Service was good, took about an hour longer than was originally quoted but overall a good experience. Will be coming back for sure with my truck! Service was good, took about an hour longer than was originally quoted but overall a good experience. Will be coming back for sure with my truck! More

The Ford dealer to visit This is the Ford dealer to service your vehicle. The others do not come close to what this place can do. The staff is very knowledgeable to service wh This is the Ford dealer to service your vehicle. The others do not come close to what this place can do. The staff is very knowledgeable to service what you have. More

During 60K service, they broke my oil dipstick handle I needed a replacement battery, new wiper blades and a 60K service on my Ford Escape. Service manager John K. told me their mechanic had a late start I needed a replacement battery, new wiper blades and a 60K service on my Ford Escape. Service manager John K. told me their mechanic had a late start and would not be able to finish that day. As I did not need the car I told him to keep it overnight. I picked it up the next morning and drove home. I had checked my oil before the service visit. An hour after getting the car home, I went to check the oil again only to find that I could not because the dip stick handle was broken off and what was left of the plastic handle was stuck in the dipstick tube. Clearly the service manager did not know about it until I called him. I suspect there's an issue with one of their mechanics. I think it's unconscionable to break a part during service and not fix it on the spot, or worse to send the customer away without telling them. John scheduled me to bring the Escape back. I did and after waiting a while, I was told they had the wrong dipstick and would have to order another. Bottom line was it took 3 visits to complete the 60K service. To their credit they did replace the dipstick at no charge to me. More

Service Overall I’m very pleased with the service. Did have to wait approximately 10 minutes after I paid my bill till I got into my vehicle to leave. Not a p Overall I’m very pleased with the service. Did have to wait approximately 10 minutes after I paid my bill till I got into my vehicle to leave. Not a problem on this day but if I was there on a busy day I would not be so happy as there were two employees sitting in front of me and they did not even inquire if I needed assistance. More

Engine malfunction An electronic device needed caused a delay in the service of my vehicle. The part was ordered however it was the wrong part causing inconvenience for An electronic device needed caused a delay in the service of my vehicle. The part was ordered however it was the wrong part causing inconvenience for my situation specifically transportation. However, it was later addressed by providing a rental, so it hasn’t minimize my attitude about Windward Ford I’ll still keep coming. Mahalo More

Very good service We were not satisfied with the service we were getting at another Ford location, so went back to Windward Ford. Best decision we could have made. We were not satisfied with the service we were getting at another Ford location, so went back to Windward Ford. Best decision we could have made. More

Always the best After getting so much terrible service at Honolulu ford, I make the hour drive to Kailua. Even though windward ordered the wrong part originally, the After getting so much terrible service at Honolulu ford, I make the hour drive to Kailua. Even though windward ordered the wrong part originally, the diff between them and Honolulu Ford is that they follow up and keep the customer informed. Mistakes happen but windward Ford always handles them promptly and professionally. Jon at windward always kept me updated and called several times to let me know the part was in, as opposed to no call backs or updates at Honolulu ford. More

Customer Service Extremely personable and timely service by Kyle; my remotes amd keys were programmed quickly, and Miki was so cordial that I WANTED to pay her! Extremely personable and timely service by Kyle; my remotes amd keys were programmed quickly, and Miki was so cordial that I WANTED to pay her! More

Recall service. I took my Ford Fusion in for a few recalls; The customer service was great! I got help with everything I needed, even got a rental car. Although upon I took my Ford Fusion in for a few recalls; The customer service was great! I got help with everything I needed, even got a rental car. Although upon receiving my vehicle back from the dealership I noticed one screw that wasn't re-installed so now my car makes a rattling noise coming from the passenger side dashboard every time I drive it, and I don't know where it goes. Please help! More