Windward Ford of Hawaii - Service Center

Happy Customer! It as like being "home" first class treatment from the moment I arrived and waited for the mechanics to diagnose and "fix" my problem quickly! It as like being "home" first class treatment from the moment I arrived and waited for the mechanics to diagnose and "fix" my problem quickly! More

Service center was excellent They always do quality work in a short time. I will drop my truck off expecting to get it back much later in the day, these guys will have my truck do They always do quality work in a short time. I will drop my truck off expecting to get it back much later in the day, these guys will have my truck done within a couple hours so I’m always stoked More

Windward Ford Service They did such a great job! Kyle called me everyday to make sure I was updated on the whereabouts of my vehicle. He also quickly put me in a rental, an They did such a great job! Kyle called me everyday to make sure I was updated on the whereabouts of my vehicle. He also quickly put me in a rental, and caught problems with my car that were covered by my warranty to prevent me from having to come back again. They were great! More

35,000-mile checkup The 35,000-mile checkup went in a timely manner. I was told that all checked out fine (as I anticipated), but was warned that the transmission fluid The 35,000-mile checkup went in a timely manner. I was told that all checked out fine (as I anticipated), but was warned that the transmission fluid would need changing in the near future. When I learned that there would be no warning indicator for that, I asked to have the change done on the spot and was serviced cheerfully and promptly. More

Service at maintenance center Service was done promptly and service writer John conducted things professionally. He gave me an estimated completion time of 2 hrs for an oil change Service was done promptly and service writer John conducted things professionally. He gave me an estimated completion time of 2 hrs for an oil change and "the works" service which was completed inside the estimate. No problems. More

Timing good, efficient Good experience just need more information on truck that we bought is lifted & warranted by 4 wheel parts. Hill assist & Track assist constantly comin Good experience just need more information on truck that we bought is lifted & warranted by 4 wheel parts. Hill assist & Track assist constantly coming on the dash. Service manager says it's the size tires from the lift. If truck is lifted from dealership/4 wheel parts these issues should not be happening. Could affect other components of vehicle. More

Maintenance was due. I made my appointment on the website, got the time I wanted and dropped the truck off the night before. I was greeted by a salesman who immediately go I made my appointment on the website, got the time I wanted and dropped the truck off the night before. I was greeted by a salesman who immediately got me a key drop envelope and told me where to leave my truck. The service was great, service was complete on time, and they washed the truck for me. I was impressed with the service and will continue to use Windward Ford as my dealership of choice. More

First service for Ford 150. I reported water leaking from under the driver side dash board after the truck is in the rain. The service department was not able to determine where I reported water leaking from under the driver side dash board after the truck is in the rain. The service department was not able to determine where the water was leaking from, though the metal under the dash board has rust from the water. I was told to bring the truck in when it happened again. I am surprised and disappointed this problem has not been resolved. More

First oil/filter change A pleasant experience altogether. Booked the service online and was able to bring my vehicle in within a couple of days. Service was quick and compr A pleasant experience altogether. Booked the service online and was able to bring my vehicle in within a couple of days. Service was quick and comprehensive and John at the service counter was helpful and courteous! More

Pleased and Satisfied Receptionist on the phone was very pleasant. Transferred me to serviceman John who helped figure out what needed to be fixed. Excellent service. Th Receptionist on the phone was very pleasant. Transferred me to serviceman John who helped figure out what needed to be fixed. Excellent service. Thank you. More