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Windward Ford of Hawaii - Service Center

Kailua, HI

4.2
673 Reviews

673 Reviews of Windward Ford of Hawaii - Service Center

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June 12, 2023

Windward Ford’s Service Department is reliable, fast, and friendly. I trust them to always take the best care of my truck, and me. More

by Kahea V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember anyone’s name.
June 11, 2023

Overall the technician was awesome did good work. ! Communication from office staff was not the greatest! More

by Jacqueline.gardner81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Mello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Windward Ford of Hawaii responded

Thank you for your honest feedback, we will review the communication process with clients, and make appropriate improvements to give customers a World Class Experience. If you have any additional comments or concerns, please contact the General Manager Robert Barnes, rbarnes@gillautogroup.com or call 808-266-7000 ext 7989

June 09, 2023

Da service team was cherry in giving me da kokua i needed was wikiwiki in and out in couple hours mahalo More

by pupusanyone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

Normally everything goes just fine but I took my car in last week and when I picked it up there was no sticker in my window telling me when my next service was nor did I receive an inspection report. I su More

by not available
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the service person's name
June 09, 2023

Robert Barnes took great care of us. It was refreshing as he was very professional. I spoke with one of the parking lot guys and he shared that Robert was a breath of fresh air. That he More

by leitujeannek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
June 09, 2023

Awesome customer service provided by B Ranos & Will Soong. Everything to be done regarding the work on my Maverick was explained ahead of time before I left it here to be serviced. Highly recommended. More

by kaalosdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Silva - Parts Dept. B Ranos & Will Soong - Service Dept.
June 09, 2023

Friendly informative service department! Keep up the great customer service!! Plan on bringing back when need. More

by Mbshklov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Elaina
May 26, 2023

Safety check is pretty straight forward. All on time and professionally done. Enjoyed the Service team. More

by Toby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
March 18, 2023

Staff very helpful and friendly would recommend people to go there. Very understanding and always greeted you when you arrive More

by rissy2613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
March 09, 2023

Great staff and professional service. The Windward team solved my problem right away and got me back on the road having spent FAR less than I thought I would. More

by BRYAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff , JR Serna
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