Windward Ford of Hawaii - Service Center

I thought I was going to get a more personable and authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrib authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrible! I will take accountability for my expectations, trust and putting myself in a vulnerable space. The product is outstanding. Service and staff subpar at best. I’ve come to realize that, although I wanted a new vehicle, the process was more social experiment to examine the integrity of the human condition. I subtly informed the salesman, who was attentive but limited in his role, that I could pay cash for one of the showroom vehicles. He acknowledged. In addition, I became disappointed on the financial end and recently paid off the vehicle. Can you recall that scene from “Pretty Woman” where Julia Roberts returns to the store that ignored her with money to spend? Well, I’m that character and will be looking to upgrade in a year or two and will not return to Windward Ford. To quote Julia Roberts, “Big Mistake, Huge.” 😂 More

Having a fire under your hood is a nerve wracking ordeal but thanks to “B” at Windward Ford the service was impeccable!! Everything went smoothly. Got my Bronco back and she’s running like new again. Stop but thanks to “B” at Windward Ford the service was impeccable!! Everything went smoothly. Got my Bronco back and she’s running like new again. Stop by the lot and “Get your own Ford”!!! More

Brandy Anderson at Customer Relations was the BEST from start to finish! Follow up and communication was on point! I appreciate how calm and reassuring Brandy was. Thank you Brandy for a very smooth experi start to finish! Follow up and communication was on point! I appreciate how calm and reassuring Brandy was. Thank you Brandy for a very smooth experience! More

Will is a person I can trust and seems like he really cares about the customer. I would still like to see a vehicle check up sheet that shows the status of the various sections of the vehicle. My vehicle cares about the customer. I would still like to see a vehicle check up sheet that shows the status of the various sections of the vehicle. My vehicle had a small scratch on the driver door. It was addressed and Ford is taking care of it today. Great customer service! More

Service people are so nice and helpful. I enjoy going there even when I’m clueless, lol Thank you! I enjoy going there even when I’m clueless, lol Thank you! More

very carrying customer service with outstanding communication! Thank you for the fantastic support with our A/C system. communication! Thank you for the fantastic support with our A/C system. More

Very hard to get a hold of. No loaner cars available. Options slim here on island. No loaner cars available. Options slim here on island. More

I don't own a Ford anymore please leave me alone. Take email off of your list Take email off of your list More

Guy, Austin and Robert are AWESOME! !! Can't wait to get my next vehicle from them!!! !! Can't wait to get my next vehicle from them!!! More

Very pleasant, work was done ahead of schedule. I would recommend this dealership. Have a great day I would recommend this dealership. Have a great day More