Windward Ford of Hawaii - Service Center

Dealer forgot to order my part for my vehicles recall. Wasted half of my day that I requested off from work. Lost annual leave from this, very unprofessional. Wasted half of my day that I requested off from work. Lost annual leave from this, very unprofessional. More

Did not top off all fluids, and the windshield wiper fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of qu fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of quality of service. Question, what else did the mechanic NOT do for my vehicle? ) i think i am going to find a better service for a person who have been a Ford account holder for over 25 years... Customer service is dead and my expectations will always be low. More

Very bad service and scheduled maintenance cost! $1,200 for a 60k mile service appointment? $1,200 for a 60k mile service appointment? More

Service was great and was scheduled for a total vehicle service that I didn’t know I needed until I arrived on my appointment ended up taking the whole day. service that I didn’t know I needed until I arrived on my appointment ended up taking the whole day. More

Alex was awesome! He made the deal and purchasing process simple and easy. Most pleasant and simple truck purchase we have ever made. We will recommend Windward Ford a He made the deal and purchasing process simple and easy. Most pleasant and simple truck purchase we have ever made. We will recommend Windward Ford and especially Alex to everyone. More

a gratis tire rotation would be appreciated as tires were bought from WWFord..seems the service crew has once again, changed...what is happening? were bought from WWFord..seems the service crew has once again, changed...what is happening? More

very poor mechanics, and service people. whent for oil leak almost 5 months ago and still waiting for them to repair truck.. whent for oil leak almost 5 months ago and still waiting for them to repair truck.. More

Some very rude costumer service rep. Was not polite. Did not know to explain properly Was not polite. Did not know to explain properly More

Aloha mai no - The salesmen are friendly and knowledgeable. The services are complete and thorough. Their ongoing maintenance service is easy to understand. Mahalo. knowledgeable. The services are complete and thorough. Their ongoing maintenance service is easy to understand. Mahalo. More

I thought I was going to get a more personable and authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrib authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrible! I will take accountability for my expectations, trust and putting myself in a vulnerable space. The product is outstanding. Service and staff subpar at best. I’ve come to realize that, although I wanted a new vehicle, the process was more social experiment to examine the integrity of the human condition. I subtly informed the salesman, who was attentive but limited in his role, that I could pay cash for one of the showroom vehicles. He acknowledged. In addition, I became disappointed on the financial end and recently paid off the vehicle and removed the dealership from contractual obligations. Can you recall that scene from “Pretty Woman” where Julia Roberts returns to the store that ignored her with money to spend? Well, I’m that character and will be looking to upgrade in a year or two and will not return to Windward Ford. To quote Julia Roberts, “Big Mistake, Huge.” 😂 More