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673 Reviews of Windward Ford of Hawaii - Service Center
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July 28, 2023
The service was friendly, responsive, and flexible to fix the safety recalls on my truck. The location is a little crowded but the people are helpful and accommodating. I received a shuttle ride to a request the safety recalls on my truck. The location is a little crowded but the people are helpful and accommodating. I received a shuttle ride to a requested location within a 5-mile radius. I’d definitely recommend this location to anyone who needs their Ford vehicle serviced. More
by justeen.faltriguera
Verified CustomerEmployees Worked With
Service Dept. - Bituel Ranos
July 28, 2023
I'll be taking my Ford to Windward Ford from now on, bought my Ford from Honolulu Ford and had all the service done there until i got problems with the transmission, they told me the didn't find anythin bought my Ford from Honolulu Ford and had all the service done there until i got problems with the transmission, they told me the didn't find anything and said it's how I drive ( the truck is automatic not a standard ) then Honolulu Ford turned me away and said take it somewhere else. I brought it to Windward Ford and they were helpful, they looked at the truck the next day and found the problem and called me and kept me informed. Windward Ford is A++ service in my opinion. More
by AMV626
Employees Worked With
Service Department
July 26, 2023
Terrible experience. Charged me for parts for a recall, tried to replace parts that would be covered by the warranty after another couple of months. Then replaced a rear Charged me for parts for a recall, tried to replace parts that would be covered by the warranty after another couple of months. Then replaced a rear windshield wiper saying I had authorized it when it never happened. I emailed the service manager and the general manager, using email addresses on their website, and neither one was valid. More
by JasonP808
Employees Worked With
Jeff (service rep) and JR (service manager)
July 26, 2023
Every time I go there they put a ding in my vehicle. My newest truck had no dings and I even pointed it out when dropping off my truck. Of course a new ding when I picked it up. My newest truck had no dings and I even pointed it out when dropping off my truck. Of course a new ding when I picked it up. More
by Lmickelson54
Employees Worked With
Service
July 25, 2023
My brake lites wouldn't turn off 07/13/23. I left my car to fix and my battery was drained and had to buy another one. Why didn't they disconnect the battery while waiting to fix the car. 600 I left my car to fix and my battery was drained and had to buy another one. Why didn't they disconnect the battery while waiting to fix the car. 600.00 is no small amount. I had to borrow a car. Very inconvenient. More
by gdphawaii
Employees Worked With
Will Soong
July 25, 2023
I had a recall on my '97 F-150 for some reason and the stupid VPC wouldn't allow me to ship my truck home because of a risk of the truck bursting into flames sitting still. So, I called Honolulu and Cutte stupid VPC wouldn't allow me to ship my truck home because of a risk of the truck bursting into flames sitting still. So, I called Honolulu and Cutter Ford, both unable to take me in for a repair. I drove to Winward and they took me right then and there and told me they were required to fix my truck. They had me bring it around and it was completed by 1500 that very day. Excellent customer service and the lead service rep was very kind and understanding. They allowed me to get my truck on the boat home the very next day. Very grateful Winward, thank you! More
by SAMPSON.IAN33
Employees Worked With
Lead service representative
July 24, 2023
I posted this same review on yelp… I bought a new truck in October and had some minor frustrations with the process, but at the end of the day got the truck I wanted at a fair price. I've had some st truck in October and had some minor frustrations with the process, but at the end of the day got the truck I wanted at a fair price. I've had some struggles in the past with this dealership's service department and can say things have changed. There is clearly new management and phones are answered, updates are communicated, employees are happy and helpful. They have a new phone system that works, next texting system that works, and a new only customer interface that works. On top of that courtesy shuttles and loaner vehicles are available when you wouldn't dare ask in the past. I'm happy to say I would recommend this dealer to family and friends. P.s. I even missed my service appointment because I forgot to bring my key with me and then still got me in the next day and took care of a few things I wasn't scheduled for. This place has really turned around their service. P.p.s. Shout out Bee and Will in service and Robert the new GM. More
by sfpemberton
Employees Worked With
Bee and Will in service, Robert Barnes
July 24, 2023
My 81 year old mom went in to have the tire pressure sensors checked the service man raised his voice at her she panicked and got confused she ended up with an oil change a full service and a 625$ bill sensors checked the service man raised his voice at her she panicked and got confused she ended up with an oil change a full service and a 625$ bill the worst service ever the oil was changed 2 months prior I will never recommend Windward fire to anyone ever again I will be spreading the word More
by ddavi75732
Employees Worked With
Wil service department
July 24, 2023
ON time with no problem good service amen, the best in Hawaii. No need to worry about anything. Hawaii. No need to worry about anything. More
by yelemiakaapa
