Windward Ford of Hawaii - Service Center

They had my car for 5 hours and didn’t even touch it. When asked about it, they said that they’d “make an exception” for me and make an actual appointment, and were extremely rude, including the manager. When asked about it, they said that they’d “make an exception” for me and make an actual appointment, and were extremely rude, including the manager. More

Wil in service was exceptional, way better than the previous service manager! Thanks for working with my 3rd party warranty! previous service manager! Thanks for working with my 3rd party warranty! More

Dropped off my Bronco for a soft top repair and was notified 5.5 hours later that no repair was possible. This after waiting more than a month for the repair part under warranty. notified 5.5 hours later that no repair was possible. This after waiting more than a month for the repair part under warranty. More

This dealership has the fast action on my vehicle needs. Great service and friendly staffs! Great service and friendly staffs! More

The service on the car was good. My issue is with the Service Advisor. There is a dispute between the claim sent to American Auto Shield. SA said the claim was authorized. AAS said My issue is with the Service Advisor. There is a dispute between the claim sent to American Auto Shield. SA said the claim was authorized. AAS said it was not authorized and denied the claim.. I called back and left a message for SA who never returned my call. More

The dealership as a whole does not actually care about the customer in anyway shape or form and only cares about making money and making horrible deals to people. the customer in anyway shape or form and only cares about making money and making horrible deals to people. More

Awesome support for a complete overhaul of the A/C system on my Ford F-150. The extended warranty covered everything, so also great peace-of-mind! on my Ford F-150. The extended warranty covered everything, so also great peace-of-mind! More

The current service crew is amazing. They took time to understand my concerns and get the issues resolved. They took time to understand my concerns and get the issues resolved. More

Excellent service! The entire team at Winward Ford was able to help me when Honolulu ford would not. Excellent customer service and communication from service advisor W The entire team at Winward Ford was able to help me when Honolulu ford would not. Excellent customer service and communication from service advisor Will Soong and every other team member I spoke with. Honolulu Ford is 6 mi from me but I will be driving an extra 20 miles to have my car serviced at Winward Ford instead. Mahalos! More

Friendly staff efficient fast service to repair my recall. I appreciated the shuttle service back home (Kaneohe) and pick up to return to dealership. And that coda chrome huge 1920’s panoramic pictur recall. I appreciated the shuttle service back home (Kaneohe) and pick up to return to dealership. And that coda chrome huge 1920’s panoramic picture in their showroom overlooking Waikiki/Daimondhead is AMAZING! More