Windward Ford of Hawaii - Service Center

I thought I was going to get a more personable and authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrib authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrible! I will take accountability for my expectations, trust and putting myself in a vulnerable space. The product is outstanding. Service and staff subpar at best. I’ve come to realize that, although I wanted a new vehicle, the process was more social experiment to examine the integrity of the human condition. I subtly informed the salesman, who was attentive but limited in his role, that I could pay cash for one of the showroom vehicles. He acknowledged. In addition, I became disappointed on the financial end and recently paid off the vehicle and removed the dealership from contractual obligations. Can you recall that scene from “Pretty Woman” where Julia Roberts returns to the store that ignored her with money to spend? Well, I’m that character and will be looking to upgrade in a year or two and will not return to Windward Ford. To quote Julia Roberts, “Big Mistake, Huge.” 😂 More

Will is a person I can trust and seems like he really cares about the customer. I would still like to see a vehicle check up sheet that shows the status of the various sections of the vehicle. My vehicle cares about the customer. I would still like to see a vehicle check up sheet that shows the status of the various sections of the vehicle. My vehicle had a small scratch on the driver door. It was addressed and Ford is taking care of it today. Great customer service! More

Service people are so nice and helpful. I enjoy going there even when I’m clueless, lol Thank you! I enjoy going there even when I’m clueless, lol Thank you! More

very carrying customer service with outstanding communication! Thank you for the fantastic support with our A/C system. communication! Thank you for the fantastic support with our A/C system. More

Very hard to get a hold of. No loaner cars available. Options slim here on island. No loaner cars available. Options slim here on island. More

Guy, Austin and Robert are AWESOME! !! Can't wait to get my next vehicle from them!!! !! Can't wait to get my next vehicle from them!!! More

I don't own a Ford anymore please leave me alone. Take email off of your list Take email off of your list More

Very pleasant, work was done ahead of schedule. I would recommend this dealership. Have a great day I would recommend this dealership. Have a great day More

Mr Soon in the service department was very welcoming and helpful. I will definitely be back helpful. I will definitely be back More

My recent experience with Windward Ford of the service department was okay. I brought my car in for service, and I knew my car was not common, so it would take extra few extra days to get the service done department was okay. I brought my car in for service, and I knew my car was not common, so it would take extra few extra days to get the service done. The service was done and the car was fix that was not the issue. My fustration was not even waiting three weeks for the car back. When I finally received my car back, I was shocked by its condition a reflaflecion on how the car was treat. Not only was the neglect three weeks under the weather, but the interior was also a mess. Mud was smeared across the floor mats, and even the door panels were with mud. It seemed like no effort had been made to clean the car after the service was done. As a customer who had entrusted my vehicle to their care, this level of negligence in cleaning was genuinely disheartening. The lack of attention to cleanliness reflects poorly on the dealership's overall commitment to customer satisfaction. It's a basic expectation that when a customer's car is returned after service, it should be in a condition equal to or better than when it was dropped off. Unfortunately, Windward Ford failed miserably in this aspect. I reached out to the service department to express my dissatisfaction, but their response was late after I had to take care myself of their mess. More