Windward Ford of Hawaii - Service Center

This dealership has the fast action on my vehicle needs. Great service and friendly staffs! Great service and friendly staffs! More

Dropped off my Bronco for a soft top repair and was notified 5.5 hours later that no repair was possible. This after waiting more than a month for the repair part under warranty. notified 5.5 hours later that no repair was possible. This after waiting more than a month for the repair part under warranty. More

The service on the car was good. My issue is with the Service Advisor. There is a dispute between the claim sent to American Auto Shield. SA said the claim was authorized. AAS said My issue is with the Service Advisor. There is a dispute between the claim sent to American Auto Shield. SA said the claim was authorized. AAS said it was not authorized and denied the claim.. I called back and left a message for SA who never returned my call. More

The dealership as a whole does not actually care about the customer in anyway shape or form and only cares about making money and making horrible deals to people. the customer in anyway shape or form and only cares about making money and making horrible deals to people. More

Awesome support for a complete overhaul of the A/C system on my Ford F-150. The extended warranty covered everything, so also great peace-of-mind! on my Ford F-150. The extended warranty covered everything, so also great peace-of-mind! More

Excellent service! The entire team at Winward Ford was able to help me when Honolulu ford would not. Excellent customer service and communication from service advisor W The entire team at Winward Ford was able to help me when Honolulu ford would not. Excellent customer service and communication from service advisor Will Soong and every other team member I spoke with. Honolulu Ford is 6 mi from me but I will be driving an extra 20 miles to have my car serviced at Winward Ford instead. Mahalos! More

The current service crew is amazing. They took time to understand my concerns and get the issues resolved. They took time to understand my concerns and get the issues resolved. More

Friendly staff efficient fast service to repair my recall. I appreciated the shuttle service back home (Kaneohe) and pick up to return to dealership. And that coda chrome huge 1920’s panoramic pictur recall. I appreciated the shuttle service back home (Kaneohe) and pick up to return to dealership. And that coda chrome huge 1920’s panoramic picture in their showroom overlooking Waikiki/Daimondhead is AMAZING! More

Did not top off all fluids, and the windshield wiper fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of qu fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of quality of service. Question, what else did the mechanic NOT do for my vehicle? ) i think i am going to find a better service for a person who have been a Ford account holder for over 25 years... Customer service is dead and my expectations will always be low. More

Dealer forgot to order my part for my vehicles recall. Wasted half of my day that I requested off from work. Lost annual leave from this, very unprofessional. Wasted half of my day that I requested off from work. Lost annual leave from this, very unprofessional. More