Windward Ford of Hawaii - Service Center

My service advisor Alina was great . She’s the best . Tries to really help you She’s the best . Tries to really help you More

A very friendly, professional and an enjoyable experience. Plan on returning whenever I have a need to! experience. Plan on returning whenever I have a need to! More

Great welcoming customer service. Alaina Davis is awesome! Accommodating at last minute inquiry for service maintenance . Alaina Davis is awesome! Accommodating at last minute inquiry for service maintenance . More

Horrible service and bad communication skills. Wrong part was ordered. Parts were missing after service (fender clip and broken screw). Waiting on 5 months to get warrantied item to be fixed. Wrong part was ordered. Parts were missing after service (fender clip and broken screw). Waiting on 5 months to get warrantied item to be fixed. More

Great service crew. Very helpful and willing to assist. Helped facilitate a battery issue quickly. Very helpful and willing to assist. Helped facilitate a battery issue quickly. More

The service was done in shorter time than expected. I was kept informed of the progress of the repairs . I worked with the service department, which is not listed below. Also, the staff names have I was kept informed of the progress of the repairs . I worked with the service department, which is not listed below. Also, the staff names have changed for those in the other departments. This section needs regular updates. More

I was suprized by a charge that was not told to me during the drop off of the vehicle. I need to go on online and find out why this service was needed. I appriciate the work that was done but would have like the drop off of the vehicle. I need to go on online and find out why this service was needed. I appriciate the work that was done but would have liked to know about ahead of time. I live in town just 1 mile from Honolulu Ford but I choose to drive 10 miles to Kailua for my service. More

Although the service department was very busy, the representatives found a way to diagnose my vehicle as quickly as possible. They serviced my vehicle more than 2 weeks earlier than my scheduled appo representatives found a way to diagnose my vehicle as quickly as possible. They serviced my vehicle more than 2 weeks earlier than my scheduled appointment. More

Courteous and professional. Ensured my service time was prompt so I could make a medical appointment. Ensured my service time was prompt so I could make a medical appointment. More

Really the first time ever that we had a poor experience. Something that should have taken 15 minutes (given a 1.5 hour estimate) took 3 hours. Service dept decided to take lunch before even touching our car Something that should have taken 15 minutes (given a 1.5 hour estimate) took 3 hours. Service dept decided to take lunch before even touching our car. Poor communication. Just awful. Don’t know what happened since the last time we were there. Perhaps, a change in management? More