Windward Ford of Hawaii - Service Center

Windward Ford has been our dealer and servicer for more than 3 decades...we love them! than 3 decades...we love them! More

They made excuses for the parts on coming and when it did come in they said it was defected had to order another one also the sent there for 5 months when they went to work on it they say the was battery was come in they said it was defected had to order another one also the sent there for 5 months when they went to work on it they say the was battery was bad and lie about changing the battery he said to to remove cowl and when they put the battery in the neg cable was mount all the way down and it was missing the hold down battery mounting nut one was there and one was missing and when I took it back he give me excuse and said he didn’t have a nut that was missing More

Declined to address recall items. Charged for work that should have been a recall item. Charged for work that should have been a recall item. More

i enjoyed the complimentary ride service. People are great here. Very friendly and service oriented. People are great here. Very friendly and service oriented. More

Didn't realize a 4 pm drop off would automatically roll to next day. Should have been notified when booking. Service was reasonable speed. Good communication besides no one ever answers the phone. Not best to next day. Should have been notified when booking. Service was reasonable speed. Good communication besides no one ever answers the phone. Not best experience this go around but still the best Ford on island. More

Great customer service all around especially Will i really appreciate his honest and taking care of my daughter i truly appreciated we moved to the big island and she doesn’t have her dad there to help really appreciate his honest and taking care of my daughter i truly appreciated we moved to the big island and she doesn’t have her dad there to help with car issues so happy that they were able to see the car and get it fixed. Mahalo Nui Loa to there awesome customer service and caring for there customers. Much aloha belle ryan More

Customer service was very good from the team but the work was not completed correctly or tested to ensure proper function which means I now have to take more time off work to bring the car back and get it lo was not completed correctly or tested to ensure proper function which means I now have to take more time off work to bring the car back and get it looked at again. More

Alana (Alaina) was super helpful! 1st class service! She maintained constant communication with us about the status of our vehicle. A true professional! 1st class service! She maintained constant communication with us about the status of our vehicle. A true professional! More

Worked with Wil at front desk for service. He was great! Do not need to use 15 words. He was great! Do not need to use 15 words. More

Mileage service and state inspection were fine. The fact that dealership did not have the parts available for recall from Ford was disappointing. The fact that dealership did not have the parts available for recall from Ford was disappointing. More